51 Zwift incidents · May 2020 — official updates, affected components, duration and resolution details.
From approximately 9:13AM (PDT) to 10:13AM (PDT) we discovered there was an issue preventing activities from successfully saving, and giving other Zwifters Ride Ons. These issue should now be resolved.
Actualmente estamos investigando informes de tiempos de carga lentos para eventos Zwift. Apreciamos su paciencia mientras nuestro equipo investiga el problema. Actualizaciones a seguir.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating reports that in-game chat is unavailable and RoboPacers are not appearing for some users. Our team is actively looking into the issue and will provide another update as soon as we have more information.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
RoboPacers will be disabled over the weekend while we continue to investigate the root cause for the degraded performance and work on resolving the issue.
This incident has been resolved.
We are investigating an intermittent outage of RoboPacers.
We are currently investigating an issue affecting access to the support site. Users may experience difficulty loading pages or intermittent availability. Our team is actively working to identify the root cause and will provide updates as more information becomes available. For additional support, please visit https://www.zwift.com/contact-us. Thank you for your patience.
This issue has been resolved, and the support site is now fully accessible. We appreciate your patience while we worked to fix the problem.
We are currently investigating this issue.
We are investigating an issue that is causing an "Oops! We hit a snag" message to appear when trying to view details of an activity.
A rollback has been implemented and we are monitoring the results. There may be some intermittent issues while the rollback progresses.
This incident has been resolved.
From approximately 14:45 - 15:15 (Pacific Time) customers may have experienced not being able to login to Zwift, slow Zwift load times, or error messages in Zwift/ZC
Zwift has been made aware of a possible issue with our backend, which may impact power bests, category enforcement, event sign up, and event join. We appreciate your patience as our team investigates the issue. Updates to follow.
We are continuing to investigate this issue.
This incident has been resolved.
One of our payment providers is experiencing an outage and that is affecting users attempting to subscribe. This affects checkouts by credit card and Paypal.
Our payment provider has resolved the incident. Payment processing has recovered to an operational state.
We are currently investigating reports of users not being able to log in.
We are continuing to investigate this issue.
This incident has been resolved.
We’re experiencing issues with our push notification service. We’ve temporarily disabled push notifications in the Zwift Companion app while we investigate this incident. Apologies for any inconvenience.
This incident has been resolved.
We are aware of an issue where activities uploaded to Strava and Garmin are not displaying select data fields. We are currently working on a solution.
This incident has been resolved.
We are currently investigating this issue.
Systems are back up and we are monitoring
This incident has been resolved.
Zwift monitoring has been alerted to an issue with our Website host. As a result, our website and storefront are currently down. The service provider has identified the issue and is actively working on a fix. We will update this as more information is learned.
We are continuing to work on a fix for this issue.
Our service provider has implemented a fix. Our site and storefront are back up and running as expected. We will continue to monitor this for any unintended changes. Thanks for your patience and Ride On!
This incident has been resolved.
Zwift Monitoring has identified an issue with with subscription creation, cancelation and updates. The provider of these systems are actively working on a fix. While these services are impacted, players may see the above actions fail to process. In the event of a failure, please attempt the action again. We will be monitoring and will update this page as new information becomes available. Thank you for your patience and Ride On!
The service provider has indicated that this issue is resolved. We will continue to monitor until an all clear is given by the provider. If you need assistance, please reach out to our Community Support team.
Thank you for your patience. This issue is now resolved. If you have questions or things don't yet look correct, please reach out to our Community Support team.
Hello! Zwift Monitoring has been alerted to an issue with a connected service to our Customer Response time. From our Customer Support Team: "Our contact management system is experiencing an outage, preventing members from reaching our Community Support team via chat. If you need support during this time, please email us at [email protected]. Thank you for your patience." Updates to follow
This incident has been resolved and our response times should no longer be delayed. Thank you for your patience!
Zwift monitoring has been alerted to an issue impacting the help page on the Zwift Companion App. Currently, the help page is not showing any data. The team is investigating the issue. While we work on a fix for that, please contact us here instead: https://www.zwift.com/contact-us
We are continuing to investigate this issue.
The investigation into this issue is ongoing. Next update at 10am PDT May 19th, 2023
The Help page has been restored in English for all locales. We are continuing to work to resolve other languages.
This issue has now been resolved. Functionality across all languages should be restored. If you continue to find disruption, please reach out to us here: https://www.zwift.com/contact-us Thanks for your patience and Ride On!
Zwift monitoring has been made aware of an issue with www.Zwift.com. The website is not rendering correctly for visitors from areas other than the USA, UK, EU, Canada and Japan. We appreciate your patience as our team investigates the issue. Updates to follow.
The team identified the issue, enacted a solution and the rendering issue is now resolved. Please reach out to Customer Support if you continue to see this issue, Thanks and Ride On!
Zwift monitoring has become aware of an issue with Discourse. They are reporting a partial outage as some of their services are undergoing unplanned maintenances. During this time our forums may see disruption. We will follow up with updates as information becomes available.
We are continuing to follow this partial outage. The work on Discourse's end is ongoing. Updates to follow as information becomes available.
Zwift monitoring has been told that the Discourse outage has been resolved and all services are back to operational. We appreciate your patience while this matter was tended to.