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Historia awarii 10to8

50 10to8 incidents · styczeń 2022 — official updates, affected components, duration and resolution details.

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Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

Początek 1 kwietnia 2026 17:21 UTC 1h 36m

IssuesDrobny incydent

Dotknięte komponenty

SISc Web-ApplicationWebsiteSISc Web-ApplicationCalendar SyncCalendar SyncSISc Web-ApplicationCommunicationsCalendar SyncCommunicationsCalendar SyncSISc Web-ApplicationCommunicationsCommunications

1 kwietnia 2026 17:21 UTCidentified
We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.
1 kwietnia 2026 18:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1 kwietnia 2026 18:56 UTCresolved
This incident has been resolved.

Partial Communications Outage

Początek 23 stycznia 2026 10:30 UTC 3h 39m

OutagePoważny incydent

Dotknięte komponenty

Communications

23 stycznia 2026 12:49 UTCinvestigating
We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.
23 stycznia 2026 12:53 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23 stycznia 2026 13:15 UTCmonitoring
We are continuing to monitor for any further issues.
23 stycznia 2026 14:08 UTCresolved
This incident has been resolved.

Delays in report generation

Początek 7 sierpnia 2025 14:29 UTC 28m

IssuesDrobny incydent

Dotknięte komponenty

Communications

7 sierpnia 2025 14:29 UTCidentified
The issue has been identified and a fix is being implemented.
7 sierpnia 2025 14:56 UTCresolved
This incident has been resolved.

Performance Degraded - US Server

Początek 17 lipca 2025 15:09 UTC 1h 23m

IssuesDrobny incydent

Dotknięte komponenty

SISc Web-Application

17 lipca 2025 15:09 UTCinvestigating
Performance on the US Server is currently degraded. Some users may be experiencing slow loading times. We are currently investigating this issue.
17 lipca 2025 15:33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
17 lipca 2025 16:32 UTCresolved
This incident has been resolved.

Delays in Communications

Początek 9 czerwca 2025 15:24 UTC 1h 49m

IssuesDrobny incydent

Dotknięte komponenty

CommunicationsCalendar Sync

9 czerwca 2025 15:24 UTCidentified
The issue has been identified and a fix is being implemented.
9 czerwca 2025 15:51 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9 czerwca 2025 16:47 UTCmonitoring
We are continuing to monitor for any further issues.
9 czerwca 2025 17:12 UTCresolved
This incident has been resolved.

Partial Outage - Slow Loading (EU server)

Początek 10 kwietnia 2025 14:12 UTC 3h 48m

OutagePoważny incydent

Dotknięte komponenty

SISc Web-ApplicationCommunicationsCalendar Sync

10 kwietnia 2025 14:12 UTCinvestigating
We are currently investigating this issue.
10 kwietnia 2025 14:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10 kwietnia 2025 17:55 UTCmonitoring
We are continuing to monitor for any further issues.
10 kwietnia 2025 18:00 UTCresolved
This incident has been resolved.

Severely degraded performance - US Server Only

Początek 10 marca 2025 12:45 UTC 3h 27m

OutagePoważny incydent

Dotknięte komponenty

SISc Web-ApplicationCalendar SyncCommunications

10 marca 2025 13:20 UTCinvestigating
We are currently investigating this issue.
10 marca 2025 13:34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10 marca 2025 16:11 UTCresolved
This incident has been resolved.

Degraded Performance

Początek 16 lutego 2025 07:50 UTC 2h 47m

IssuesDrobny incydent

Dotknięte komponenty

SISc Web-ApplicationCommunicationsCalendar Sync

16 lutego 2025 07:50 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16 lutego 2025 07:51 UTCidentified
At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.
16 lutego 2025 09:57 UTCmonitoring
We are running our database optimization task. We are monitoring the performance of the system(s)
16 lutego 2025 10:37 UTCresolved
This incident has been resolved.

SMS Delivery Impacted in United States of America

Początek 23 grudnia 2024 17:45 UTC 9d 15h

IssuesDrobny incydent

Dotknięte komponenty

CommunicationsCommunicationsCommunicationsCommunications

23 grudnia 2024 17:45 UTCinvestigating
We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.
23 grudnia 2024 19:22 UTCidentified
The issue has been identified and a fix is being implemented.
24 grudnia 2024 18:20 UTCinvestigating
We are currently investigating this issue.
24 grudnia 2024 18:21 UTCidentified
We have identified the issue. We are working with our service provider(s) to resolve this.
25 grudnia 2024 18:37 UTCmonitoring
We are working with our service provider(s) to resolve this. Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround. The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance.
26 grudnia 2024 11:22 UTCmonitoring
We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation.
28 grudnia 2024 09:31 UTCmonitoring
We are continuing to monitor for any further issues.
2 stycznia 2025 09:09 UTCresolved
This incident has been resolved.

Sign In Scheduling Outage

Początek 2 października 2024 09:30 UTC 2h 13m

OutageKrytyczny incydent

Dotknięte komponenty

SISc Web-Application

2 października 2024 10:27 UTCidentified
The issue has been identified and a fix is being implemented.
2 października 2024 10:28 UTCinvestigating
We are currently investigating this issue.
2 października 2024 10:54 UTCidentified
Thank you for your patience. We are currently working to have this remedied, and will email you as soon as we have an update.
2 października 2024 11:40 UTCmonitoring
A fix has been implemented and we are monitoring the results. Any calendar sync or messaging delays should be resolved shortly. Please contact help@signinscheduling.com if you continue to face any problems.
2 października 2024 11:43 UTCresolved
This incident has been resolved.

Degradation of Service (Slowness)

Początek 2 października 2024 09:05 UTC 2h 38m

OutagePoważny incydent

Dotknięte komponenty

SISc Web-Application

2 października 2024 09:05 UTCinvestigating
We understand some users are experiencing Sign In Scheduling running slowly and we are investigating the issue. Please check the status page for updates.
2 października 2024 09:22 UTCidentified
The issue has been identified and a fix is being implemented.
2 października 2024 11:43 UTCresolved
This incident has been resolved.

Sign In Scheduling Outage

Początek 12 września 2024 15:13 UTC 0m

OutagePoważny incydent

12 września 2024 15:32 UTCresolved
SISc experienced an outage for 10 minutes. This is now resolved, and SISc is functioning as expected.

Sign In Scheduling Outage

Początek 7 sierpnia 2024 09:00 UTC 0m

OutagePoważny incydent

7 sierpnia 2024 09:13 UTCresolved
SISc experienced an outage for 05 minutes. This is now resolved, and SISc is functioning as expected.

Internal System Upgrade

Początek 3 sierpnia 2024 11:42 UTC 44m

Pending

3 sierpnia 2024 11:42 UTCinvestigating
We are improving our internal system.
3 sierpnia 2024 11:43 UTCidentified
We are preparing the systems for the upgrade.
3 sierpnia 2024 12:27 UTCresolved
We have completed the internal system upgrade.

Degradation of availability affecting some accounts

Początek 30 lipca 2024 10:00 UTC 0m

IssuesDrobny incydent

30 lipca 2024 11:13 UTCresolved
Some users were reporting availability was appearing empty (but was behaving as expected on booking page/calendar etc). This issue did not affect all users and the issue has now been resolved.

US Server degradation

Początek 17 lipca 2024 12:30 UTC 0m

OutagePoważny incydent

17 lipca 2024 14:07 UTCresolved
US server degradation between 1:41pm and 2pm

Sign In Scheduling Outage

Początek 18 czerwca 2024 09:45 UTC 1d 0h

OutagePoważny incydent

19 czerwca 2024 10:09 UTCresolved
SISc experienced an outage for 07 minutes. This is now resolved, and SISc is functioning as expected.

Some users reporting Emails and SMS not been sent

Początek 6 czerwca 2024 06:29 UTC 38m

IssuesDrobny incydent

Dotknięte komponenty

Communications

6 czerwca 2024 06:29 UTCinvestigating
We are currently investigating this issue.
6 czerwca 2024 06:33 UTCidentified
The issue has been identified and a fix is being implemented.
6 czerwca 2024 06:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6 czerwca 2024 07:08 UTCresolved
This incident has been resolved.

Some users experiencing server errors

Początek 14 listopada 2023 15:54 UTC 1h 18m

IssuesDrobny incydent

Dotknięte komponenty

SISc Web-Application

14 listopada 2023 15:54 UTCinvestigating
We're currently investigating an issue with a third party service
14 listopada 2023 16:11 UTCinvestigating
Fully operational. Continuing to monitor to ensure stability.
14 listopada 2023 17:11 UTCresolved
This incident has been resolved.

Delays on new booking notifications

Początek 7 września 2023 11:00 UTC 0m

IssuesDrobny incydent

8 września 2023 13:57 UTCresolved
Booking notifications were delayed for some customers for up to 6hrs.

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