Historia awarii 2600hz

1. 21 października 2026 13:44 UTCidentified

   Ze względu na dużą ostrożność ze względu na bieżące czynniki zewnętrzne, tymczasowo wyłączyliśmy Provisioner, podczas gdy nasz zespół wprowadza aktualizację. W tym czasie dostęp klienta do portalu wsparcia jest również niedostępny. Wszystkie inne usługi nadal działają normalnie. Podczas gdy portale są niedostępne, nadal można dotrzeć do naszego zespołu wsparcia: E-mail: Wyślij swoją prośbę na adres support @ 2600hz.com, a bilet zostanie otwarty dla Ciebie. Telefon: W pilnych sprawach, nasza linia wsparcia przyjmuje połączenia przychodzące jak zwykle na 415- 886- 7950. Przepraszamy za niedogodności i opublikujemy tutaj aktualizację, jak tylko dostęp zostanie przywrócony. Dziękuję za cierpliwość.

2. 21 października 2026 14:51 UTCidentified

   Kontynuujemy prace nad rozwiązaniem tego problemu.

3. 21 października 2026 15:27 UTCidentified

   Należy pamiętać, serwery TTS są również dotknięte. Chociaż uważamy, że złagodziliśmy to bez wpływu na klientów. W przypadku problemów z tworzeniem nowych TTS, prosimy o kontakt z naszym zespołem wsparcia.

4. 21 października 2026 19:10 UTCmonitoring

   Provisioner działa i jest nadal monitorowany pod kątem stabilności. Portal Wsparcia pozostanie dostępny wyłącznie za pośrednictwem poczty elektronicznej. Menedżer klastrów (CM) pozostanie obecnie niedostępny. W razie potrzeby zapewnimy dodatkowe aktualizacje.

5. 21 października 2026 20:40 UTCmonitoring

   Obecnie pracujemy nad przywróceniem Cluster Manager. W ramach tej pracy zmieniane będą adresy IP związane z Cluster Manager. Klienci z zasadami firewall lub allistami IP mogą potrzebować uaktualnić swoje konfiguracje. Dostarczymy nowe adresy IP, gdy będą dostępne. Będziemy nadal dostarczać uaktualnienia w miarę postępów prac.

6. 22 października 2026 00:05 UTCresolved

   Menedżer klastrów (CM) jest teraz w pełni funkcjonalny. Jeśli chcesz nowe adresy IP, prosimy o e-mail support @ 2600hz.com. Oprócz interfejsu webowego Support Portal, wszystkie usługi działają normalnie. Nasz zespół kontynuuje prace nad przywróceniem interfejsu internetowego, a my opublikujemy aktualizację jak tylko będzie dostępna. W międzyczasie, Wsparcie pozostaje dostępne przez e-mail na support @ 2600hz.com lub telefonicznie na 415- 886- 7950. Dziękuję za cierpliwość.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 17 sierpnia 2026 15:58 UTCidentified

   Mamy doniesienia o problemach podczas próby dostarczenia telefonów Yealink. Zidentyfikowaliśmy przyczynę i pracujemy nad wdrożeniem rozwiązania.

2. 17 sierpnia 2026 15:58 UTCidentified

   Kontynuujemy prace nad rozwiązaniem tego problemu.

3. 17 sierpnia 2026 18:09 UTCresolved

   Zaimplementowano rozwiązanie, a problem został już rozwiązany. Będziemy nadal monitorować.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 lipca 2026 18:40 UTCinvestigating

   Badamy potencjalne problemy API w systemie ZSwitch US w strefie SJC.

2. 15 lipca 2026 18:41 UTCinvestigating

   Nadal badamy tę kwestię.

3. 15 lipca 2026 18:47 UTCidentified

   Zidentyfikowaliśmy tę kwestię i pracujemy nad jej rozwiązaniem.

4. 15 lipca 2026 18:57 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

5. 15 lipca 2026 19:05 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 12 lipca 2026 21:51 UTCinvestigating

   We're currently seeing heightened alerts related to connectivity between zones, we're engaging our infrastructure team to investigate further. We'll update here as soon as we know more, in the meantime please raise a ticket with us if you're experiencing any degradation to service.

2. 12 lipca 2026 23:19 UTCresolved

   The issues we saw should now be resolved; this was limited to hosts in the SJC zone. We will send out a full RCA in due course, please let us know if you experience any further issues.

1. 20 lutego 2026 18:09 UTCinvestigating

   We are currently investigating Zabbix alerts/reports of outages affecting portal/calls. We will send out an update as ASAP.

2. 20 lutego 2026 18:15 UTCinvestigating

   This appears to a problem with Level3 currently; our infrastructure team is investigating implementing routing changes to workaround the issue.

3. 20 lutego 2026 18:35 UTCinvestigating

   Cloudflare appears to have stopped advertising our 8.X addresses causing this outage; we have now re-enabled them. We're working with CloudFlare to investigate the root cause but are seeing issues resolve from our side.

4. 20 lutego 2026 19:33 UTCresolved

   This incident has been resolved.

1. 27 stycznia 2026 20:26 UTCidentified

   We are seeing degraded performance and intermittent issues in the ORD zone due to a Cloudflare issue: https://www.cloudflarestatus.com/ We are monitoring the situation. Users who are experiencing issues can route away from the ORD zone by cutting over to the east or west zones.

2. 28 stycznia 2026 00:13 UTCmonitoring

   Cloudflare has reported a fix has been implemented. We are monitoring for issues.

3. 28 stycznia 2026 17:23 UTCresolved

   This incident has been resolved.

1. 13 listopada 2025 20:08 UTCinvestigating

   We are investigating an issue with a partial outage due to loss of connectivity to one of our zones.

2. 13 listopada 2025 20:14 UTCinvestigating

   We are experiencing uptime issues with our San Jose datacenter and are working to resolve it. Phones that are properly configured to register to SRV/NAPTR records should fail over to the other zones.

3. 13 listopada 2025 20:28 UTCinvestigating

   We are seeing a fiber related issue in our San Jose datacenter and are working to resolve it.

4. 13 listopada 2025 20:39 UTCmonitoring

   We have resolved the issue and believe we are operational at this time. We are monitoring the incident.

5. 14 listopada 2025 17:46 UTCresolved

   This incident has been resolved.

1. 2 września 2025 17:11 UTCinvestigating

   We've observed issues with Inbound/Outbound SMS and MMS and have confirmed this appears to be consistently impacting all of ZSwitch.

2. 2 września 2025 19:16 UTCresolved

   This incident has been resolved.

1. 20 sierpnia 2025 10:50 UTCinvestigating

   We are currently investigating an issue with Zswitch US' database services. We have engaged our engineering and operations team to work this as highest priority. We will update this page as soon as we know more.

2. 20 sierpnia 2025 12:32 UTCinvestigating

   This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods.

3. 20 sierpnia 2025 12:32 UTCmonitoring

   This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods. We will continue to monitor throughout the day.

4. 20 sierpnia 2025 19:30 UTCmonitoring

   We've stabilized services and are continuing to monitor the situation.

5. 20 sierpnia 2025 20:17 UTCmonitoring

   We are seeing further degradation in the system and are investigating

6. 20 sierpnia 2025 20:29 UTCmonitoring

   We have identified a database system outage and are working with our engineers to restore the system.

7. 20 sierpnia 2025 21:05 UTCmonitoring

   We have brought services back online and are continuing to monitor for stability.

8. 20 sierpnia 2025 22:01 UTCresolved

   This incident has been resolved. We will continue to monitor for stability.

1. 30 września 2024 16:03 UTCinvestigating

   Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No 2600Hz services are directly impacted at this time. However, resellers can expect to see increased reports from clients, especially Verizon clients

2. 30 września 2024 16:05 UTCmonitoring

   Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No 2600Hz services are directly impacted at this time. However, resellers can expect to see increased reports from clients, especially Verizon clients

3. 4 października 2024 15:42 UTCresolved

   This incident has been resolved.

1. 7 maja 2024 21:24 UTCinvestigating

   We are currently investigating reports of issues with loading Call Center in our UI and comm.land.

2. 7 maja 2024 21:27 UTCmonitoring

   We have identified that we were receiving alerts from two of our apps servers having issues connecting to each other. We've restarted Kazoo Apps on both servers. We've received confirmation from some customers that this is resolved, we've received no new reports, and we've been unable to replicate since the restarts. We're monitoring to ensure this is resolved.

3. 7 maja 2024 22:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 7 maja 2024 23:23 UTCresolved

   This incident has been resolved.

1. 9 kwietnia 2024 21:08 UTCinvestigating

   We are investigating reports of degraded call services in our EWR zone

2. 9 kwietnia 2024 23:41 UTCmonitoring

   We have mitigated the issue and our engineers are working to identify the root cause

3. 30 kwietnia 2024 15:24 UTCresolved

   This incident has been resolved.

1. 27 lutego 2024 21:06 UTCinvestigating

   We are receiving reports of call completion issues on EWR. We are investigating.

2. 27 lutego 2024 23:53 UTCmonitoring

   We have mitigated the issue and are monitoring the system for any further issues.

3. 28 lutego 2024 00:05 UTCresolved

   This incident has been resolved.

1. 16 stycznia 2024 21:34 UTCinvestigating

   We are seeing increasing reports of semi-attended transfers not reaching the recipient's voice mail if the recipient does not answer. This is impacting our Hosted Platform only and we are currently investigating the issue.

2. 16 stycznia 2024 23:09 UTCidentified

   We believe we have identified the issue. We have deployed a patch to the SJC zone and are currently testing before we deploy to ORD and EWR.

3. 16 stycznia 2024 23:50 UTCmonitoring

   Testing has been successful so far and we've deployed the patch to all remaining Hosted Platform servers. We believe this to be fixed now, but will continue monitoring for any further issues.

4. 17 stycznia 2024 01:29 UTCresolved

   This incident has been resolved.

1. 5 stycznia 2024 14:50 UTCinvestigating

   We are receiving reports of call completion issues over web sockets registered devices including comm.land phones

2. 5 stycznia 2024 21:16 UTCmonitoring

   At this time we believe this issue affected clients that were using comm.land AND immediately updated their comm.land software this morning. This issue should now be resolved, we are monitoring the situation to validate.

3. 5 stycznia 2024 21:59 UTCresolved

   We've had multiple customer reports that this issue is now resolved

1. 14 sierpnia 2023 22:49 UTCinvestigating

   Presently, a concern has arisen wherein one out of the three Kamailio servers located in EWR is encountering difficulty in processing SIP registrations. It's important to note that this issue is not expected to affect our services, as phones that are appropriately configured will automatically attempt registration through alternate SBCs and/or zones. If you're currently facing challenges with phone registrations, we encourage you to reach out to our support team. This way, we can assist you in enhancing your phone's configuration to proactively avoid similar issues moving forward.

2. 15 sierpnia 2023 00:10 UTCmonitoring

   We would like to inform you that several clients have reported successful phone registrations after we implemented a TCP traffic block to and from this specific SBC. This leads us to believe that the issue is currently fully mitigated. In light of this, we are intentionally leaving this SBC in a degraded state to facilitate thorough investigation by our engineering teams as required. Our intention is to conduct a server reboot tomorrow evening. We will keep this incident active until that time to facilitate full transparency into the issue.

3. 16 sierpnia 2023 01:53 UTCresolved

   This incident has been resolved.

1. 22 czerwca 2023 13:22 UTCresolved

   We are currently investigating this issue.

2. 22 czerwca 2023 13:22 UTCpostmortem

   After investigation Kamailio was restarted which resolved the issue - Please let us know if you encounter any further disruption. We are working on investigating the root cause.

1. 15 czerwca 2023 15:57 UTCinvestigating

   We are receiving increased Reports Of One Way Audio Issues in EWR datacenter

2. 15 czerwca 2023 16:54 UTCinvestigating

   At this time we do believe this is isolated to clients on a single ISP. We are continuing to investigate

3. 15 czerwca 2023 17:28 UTCidentified

   We do believe this issue is with a particular peer. We are advertising new BGP routes to attempt to work around this issue

4. 15 czerwca 2023 17:54 UTCresolved

   We have multiple confirmations that our workaround has resolved the issue

1. 2 marca 2023 17:19 UTCinvestigating

   We are receiving reports of call completion issues in EWR

2. 2 marca 2023 17:21 UTCmonitoring

   We have paused the EWR zone and are monitoring for any further issues

3. 2 marca 2023 23:28 UTCresolved

   This incident has been resolved.

1. 1 marca 2023 21:53 UTCresolved

   At 13:13:56 PT we received alerts that multiple BGP sessions had dropped in our US-West datacenter. This included our backhaul between US-East and US-West, as well as one of our outbound ISPs. The backhaul traffic failed over to the secondary by 13:14:03 PT, and the session with the outbound ISP recovered by 13:25:21 PT. We believe there was no impact on inbound, or outbound traffic to/from the 2600Hz network during this incident. We have engaged our providers to get more information on what occurred, but all seems to have recovered by 13:25:21 PT. Thank you, 2600Hz Infrastructure