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    Historia awarii Accredible

    51 Accredible incidents · październik 2020 — official updates, affected components, duration and resolution details.

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    Usługi analityczne (region UE)

    Początek 19 października 2026 06:15 UTC · 3h 9m

    OutagePoważny incydent
    Dotknięte komponenty
    EU - Analytics
    1. 19 października 2026 06:15 UTCinvestigating

      Obecnie badamy tę kwestię.

    2. 19 października 2026 07:16 UTCmonitoring

      Wprowadzono rozwiązanie i monitorujemy wyniki.

    3. 19 października 2026 07:18 UTCmonitoring

      Nadal monitorujemy wszelkie dalsze problemy.

    4. 19 października 2026 09:24 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Intermittent US API downtime

    Początek 5 sierpnia 2026 08:08 UTC · 21m

    OutagePoważny incydent
    Dotknięte komponenty
    USA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 5 sierpnia 2026 08:08 UTCinvestigating

      We are investigating the issue.

    2. 5 sierpnia 2026 08:12 UTCinvestigating

      The API is operational, but we are still confirming root cause.

    3. 5 sierpnia 2026 08:25 UTCmonitoring

      We have identified the cause, and are working on future prevention.

    4. 5 sierpnia 2026 08:29 UTCresolved

      This incident has been resolved.

    Analytics Service (US Region) Partial Outage

    Początek 8 maja 2026 05:42 UTC · 9h 59m

    OutagePoważny incydent
    Dotknięte komponenty
    AWS ec2-us-east-1USA - Analytics
    1. 8 maja 2026 05:42 UTCinvestigating

      We are currently investigating this issue.

    2. 8 maja 2026 08:38 UTCinvestigating

      We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

    3. 8 maja 2026 09:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 8 maja 2026 14:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 8 maja 2026 14:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 8 maja 2026 15:41 UTCresolved

      The incident has been resolved and all our services are fully functional now.

    PDF Image rendering issue - EU server

    Początek 24 lutego 2026 10:33 UTC · 12m

    Pending
    Dotknięte komponenty
    EU - Rendering (PDF & Image)
    1. 24 lutego 2026 10:33 UTCidentified

      We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

    2. 24 lutego 2026 10:45 UTCresolved

      This issue has been resolved. The issue lasted approximately 30 mins.

    Partial System outage - Third party service outage

    Początek 18 listopada 2025 12:08 UTC · 5h 42m

    OutagePoważny incydent
    Dotknięte komponenty
    USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard
    1. 18 listopada 2025 12:08 UTCinvestigating

      Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

    2. 18 listopada 2025 14:53 UTCmonitoring

      Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

    3. 18 listopada 2025 17:50 UTCresolved

      Our Third-Party provider has confirmed that this issue has been resolved.

    Analytics Pages Not Loading - Third-Party service partial outage

    Początek 20 października 2025 10:50 UTC · 18h 39m

    IssuesDrobny incydent
    Dotknięte komponenty
    AWS ec2-us-east-1USA - Analytics
    1. 20 października 2025 10:50 UTCmonitoring

      Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    2. 20 października 2025 16:50 UTCmonitoring

      Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    3. 21 października 2025 05:30 UTCresolved

      This incident has been resolved.

    Spreadsheet Upload error - Create Credentials

    Początek 6 października 2025 14:34 UTC · 30m

    IssuesDrobny incydent
    Dotknięte komponenty
    EU - CredentialsUSA - CredentialsSandbox - Credentials
    1. 6 października 2025 14:34 UTCidentified

      We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

    2. 6 października 2025 14:59 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 października 2025 15:04 UTCresolved

      Issue has been resolved

    Performance Degradation for the PWL Domains on USA - Credentials server

    Początek 17 września 2025 15:00 UTC · 0m

    IssuesDrobny incydent
    1. 17 września 2025 16:35 UTCresolved

      We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

    US Platform Performance Degredation

    Początek 11 września 2025 15:25 UTC · 3h 36m

    OutagePoważny incydent
    Dotknięte komponenty
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard
    1. 11 września 2025 15:25 UTCinvestigating

      We are currently investigating this issue.

    2. 11 września 2025 16:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 września 2025 18:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 września 2025 19:01 UTCresolved

      This incident has been resolved.

    System outage - US Server

    Początek 3 września 2025 13:00 UTC · 0m

    OutagePoważny incydent
    1. 3 września 2025 13:47 UTCresolved

      We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

    Degraded performance on EU

    Początek 3 lipca 2025 08:27 UTC · 3h 5m

    IssuesDrobny incydent
    Dotknięte komponenty
    EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard
    1. 3 lipca 2025 08:27 UTCinvestigating

      We are currently investigating this issue.

    2. 3 lipca 2025 09:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 lipca 2025 09:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 lipca 2025 11:32 UTCresolved

      This incident has been resolved.

    Spotlight Directory page is not loading

    Początek 6 czerwca 2025 15:03 UTC · 0m

    Pending
    Dotknięte komponenty
    USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory
    1. 6 czerwca 2025 15:03 UTCresolved

      Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

    Email delivery delays

    Początek 8 stycznia 2025 12:36 UTC · 52m

    OutagePoważny incydent
    Dotknięte komponenty
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 8 stycznia 2025 12:36 UTCidentified

      We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    2. 8 stycznia 2025 13:28 UTCresolved

      This incident has been resolved.

    Recipient Activity page is not loading

    Początek 6 stycznia 2025 13:19 UTC · 28m

    IssuesDrobny incydent
    Dotknięte komponenty
    USA - AnalyticsEU - Analytics
    1. 6 stycznia 2025 13:19 UTCinvestigating

      We are currently investigating this issue.

    2. 6 stycznia 2025 13:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 stycznia 2025 13:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 stycznia 2025 13:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 stycznia 2025 13:47 UTCresolved

      This incident has been resolved.

    Partial outage

    Początek 20 listopada 2024 14:48 UTC · 3h 12m

    OutagePoważny incydent
    Dotknięte komponenty
    USA - Analytics
    1. 20 listopada 2024 14:48 UTCidentified

      We have partial outage - Some users are not able to access analytics

    2. 20 listopada 2024 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 listopada 2024 18:00 UTCresolved

      This incident has been resolved.

    Insights Analytics Outage on US Region

    Początek 20 listopada 2024 10:06 UTC · 1h 37m

    OutagePoważny incydent
    Dotknięte komponenty
    USA - Analytics
    1. 20 listopada 2024 10:06 UTCinvestigating

      We are currently investigating this issue.

    2. 20 listopada 2024 10:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 listopada 2024 10:20 UTCmonitoring

      We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

    4. 20 listopada 2024 11:43 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Początek 14 listopada 2024 16:45 UTC · 3h 41m

    OutagePoważny incydent
    Dotknięte komponenty
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 14 listopada 2024 16:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 listopada 2024 17:08 UTCidentified

      We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    3. 14 listopada 2024 20:27 UTCresolved

      This incident has been resolved.

    Slow running background jobs

    Początek 6 listopada 2024 20:07 UTC · 1h 4m

    IssuesDrobny incydent
    Dotknięte komponenty
    USA - APIUSA - Dashboard
    1. 6 listopada 2024 20:07 UTCmonitoring

      We are seeing delays in background processing such as email delivery.

    2. 6 listopada 2024 21:11 UTCresolved

      This incident has been resolved.

    Analytics Service (EU Region) Disruption

    Początek 6 listopada 2024 15:14 UTC · 59m

    OutagePoważny incydent
    Dotknięte komponenty
    EU - Analytics
    1. 6 listopada 2024 15:14 UTCinvestigating

      We are currently investigating this issue.

    2. 6 listopada 2024 15:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 listopada 2024 15:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 listopada 2024 16:13 UTCresolved

      This incident has been resolved.

    System outage

    Początek 8 października 2024 12:40 UTC · 3h 10m

    OutageKrytyczny incydent
    Dotknięte komponenty
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 8 października 2024 12:40 UTCinvestigating

      We are currently investigating this issue.

    2. 8 października 2024 12:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 października 2024 15:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 8 października 2024 15:50 UTCresolved

      This incident has been resolved.