Historia awarii Afterpay

1. 23 września 2026 00:46 UTCmonitoring

   Niektórzy konsumenci płacący Afterpay w USA doświadczyli problemów przerywanych podczas próby wymeldowania się na stronach internetowych handlowych. Zainteresowani użytkownicy mogli nie być w stanie uzyskać limitu wydatków lub dokonać zakupu. Kwestia ta została spowodowana zakłóceniem wewnętrznej bazy danych tymczasowo wpływającym na usługi porządkowe. Zidentyfikowaliśmy i złagodziliśmy przyczynę i nadal monitorujemy.

2. 23 września 2026 01:05 UTCresolved

   Potwierdziliśmy, że usługi są w pełni sprawne. Dziękuję za cierpliwość.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 3 września 2026 00:27 UTCinvestigating

   > Obecnie doświadczamy zakłóceń, które wpływają na niektóre z naszych możliwości reagowania na zapytania o wsparcie klienta. Nasz zespół aktywnie pracuje nad jak najszybszym rozwiązaniem tej kwestii. Doceniamy Państwa cierpliwość i zapewnimy aktualizacje w miarę dostępności większej ilości informacji.

2. 3 września 2026 01:55 UTCresolved

   Zakłócenia wpływające na naszą zdolność do reagowania na pytania dotyczące obsługi klienta zostały rozwiązane. Nasz zespół jest z powrotem online i obsługi kontaktów normalnie. Przepraszamy za wszelkie opóźnienia i dziękujemy za cierpliwość.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 sierpnia 2026 04:45 UTCinvestigating

   Obecnie mamy do czynienia z okresowymi zakłóceniami przy przetwarzaniu płatności Mastercard. Jako punkt wyjścia zalecamy, aby klienci korzystali z innej niż Mastercard formy płatności, jeśli są dostępne. Twoja zdolność do przyjmowania płatności jest naszym priorytetem, a nasz zespół inżynierów bada tę sprawę. Doceniamy waszą cierpliwość podczas tego zamieszania.

2. 15 sierpnia 2026 05:55 UTCresolved

   Poprzedni problem z Mastercard płatności przetwarzania teraz rozwiązany. Doceniamy waszą cierpliwość w całym procesie restrukturyzacji i uporządkowanej likwidacji.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 lipca 2026 22:46 UTCinvestigating

   Obecnie mamy problem z naszym czatem wsparcia in- app, gdzie odpowiedzi mogą nie być wyświetlane. Jeśli potrzebujesz pomocy, skontaktuj się z nami przez e-mail lub telefon zamiast. US: 1 833 844 8095 Kanada: 1 833 918 6111 Australia: Nowa Zelandia: Przepraszamy za niedogodności i pracujemy nad rozwiązaniem tego problemu jak najszybciej.

2. 20 lipca 2026 23:32 UTCresolved

   Nasz zespół rozwiązał poprzedni problem za pomocą czatu wsparcia in- app. Doceniamy waszą cierpliwość, pracując nad rozwiązaniem tego problemu.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 10 lipca 2026 18:09 UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10 lipca 2026 18:21 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3 lipca 2026 00:21 UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3 lipca 2026 00:45 UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3 lipca 2026 03:41 UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3 lipca 2026 04:13 UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2 lipca 2026 05:24 UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2 lipca 2026 05:57 UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8 maja 2026 04:17 UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 maja 2026 05:37 UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8 maja 2026 06:37 UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8 maja 2026 13:32 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8 maja 2026 03:20 UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 maja 2026 03:28 UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8 maja 2026 03:35 UTCresolved

   Service has returned to normal.

1. 8 maja 2026 00:45 UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8 maja 2026 01:10 UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8 maja 2026 01:27 UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8 maja 2026 02:08 UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6 maja 2026 18:37 UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6 maja 2026 18:56 UTCresolved

   We can confirm that this issue is now resolved.

1. 20 marca 2026 02:53 UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20 marca 2026 03:30 UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18 lutego 2026 09:45 UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18 lutego 2026 09:45 UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18 lutego 2026 09:45 UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18 lutego 2026 09:45 UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18 lutego 2026 09:45 UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18 lutego 2026 09:45 UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18 lutego 2026 09:45 UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18 lutego 2026 09:45 UTCinvestigating

   The team is actively investigating the issue.

4. 18 lutego 2026 09:45 UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18 lutego 2026 09:45 UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18 lutego 2026 09:45 UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18 lutego 2026 09:45 UTCresolved

   Services is now restored and we will continue to monitor.

8. 18 lutego 2026 09:45 UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18 lutego 2026 09:45 UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18 lutego 2026 09:45 UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

11. 18 lutego 2026 09:45 UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

12. 18 lutego 2026 09:45 UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18 lutego 2026 09:45 UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

1. 18 lutego 2026 09:45 UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18 lutego 2026 09:45 UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.