Historia awarii Alertmedia

1. 1 września 2026 16:40 UTCidentified

   Zidentyfikowaliśmy problem z jednym z naszych dostawców wiadomości (Twilio), który wpływa na dostarczanie niektórych wiadomości SMS i wiadomości głosowych z platformy (powiadomienia, ostrzeżenia o zagrożeniu, odpowiedzi na incydenty, ostrzeżenia o ryzyku podróży). Nasz zespół inżynieryjny bada i analizuje skutki i potencjalne ograniczenia. Pracujemy z Twilio nad monitorowaniem tej sprawy. Strona statusu Twilio: https: / / status.twilio.com / Mniej więcej 10% wiadomości SMS nie działa.

2. 1 września 2026 17:20 UTCidentified

   Nadal monitorujemy sprawę z Twilio. Zidentyfikowano kwestię nośności głosu i wprowadza się rozwiązanie. Problem opóźnień w SMS został zidentyfikowany i inżynierowie pracują nad ustaleniem. Strona statusu Twilio: https: / / status.twilio.com /

3. 1 września 2026 17:36 UTCmonitoring

   Fixes zostały zastosowane dla SMS i Voice i zaczynamy dostrzegać zmniejszenie poziomu błędów. Funkcjonalność głosowych i SMS powracających do normy. Będziemy nadal monitorować tę kwestię. Strona statusu Twilio: https: / / status.twilio.com /

4. 1 września 2026 18:26 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 4 czerwca 2026 21:05 UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 4 czerwca 2026 23:11 UTCinvestigating

   We are continuing to investigate the issue

3. 5 czerwca 2026 00:07 UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 5 czerwca 2026 02:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 czerwca 2026 14:19 UTCresolved

   This incident has been resolved.

1. 3 czerwca 2026 19:14 UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 3 czerwca 2026 21:03 UTCmonitoring

   We are currently deploying a fix for this issue.

3. 4 czerwca 2026 02:09 UTCresolved

   This incident has been resolved.

1. 14 stycznia 2026 18:39 UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 15 stycznia 2026 03:32 UTCresolved

   The outage is resolved, according to Verizon.

1. 13 stycznia 2026 19:17 UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 13 stycznia 2026 19:46 UTCidentified

   The issue has been identified and we are working on a fix.

3. 13 stycznia 2026 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 stycznia 2026 20:31 UTCresolved

   This incident has been resolved

1. 2 grudnia 2025 17:17 UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2 grudnia 2025 17:27 UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2 grudnia 2025 17:46 UTCresolved

   This incident has been resolved.

1. 18 listopada 2025 18:03 UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 18 listopada 2025 22:42 UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 14 listopada 2025 20:04 UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 15 listopada 2025 00:59 UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 15 listopada 2025 02:27 UTCresolved

   This incident has been resolved.

1. 20 października 2025 09:46 UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 20 października 2025 10:05 UTCidentified

   Notification sends are processing. Recovery in progress.

3. 20 października 2025 10:05 UTCidentified

   Updated impacted components

4. 20 października 2025 11:50 UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 20 października 2025 12:34 UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 20 października 2025 12:55 UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 20 października 2025 15:24 UTCidentified

   FTP Imports are not processing in either environment

8. 20 października 2025 17:56 UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 20 października 2025 18:51 UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 20 października 2025 20:08 UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 20 października 2025 21:00 UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 20 października 2025 21:04 UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 21 października 2025 09:09 UTCresolved

    This incident has been resolved.

1. 26 września 2025 15:02 UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 26 września 2025 15:22 UTCidentified

   The issue has been identified and a fix is being applied.

3. 26 września 2025 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 września 2025 17:31 UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 13 maja 2025 21:03 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 13 maja 2025 22:04 UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 13 maja 2025 22:18 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 14 maja 2025 15:08 UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 14 maja 2025 19:56 UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 26 marca 2025 22:06 UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 26 marca 2025 22:17 UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 11 marca 2025 17:49 UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 11 marca 2025 18:19 UTCmonitoring

   We are monitoring the issue, services are restored.

3. 11 marca 2025 18:58 UTCresolved

   This incident has been resolved.

1. 20 lutego 2025 19:31 UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 20 lutego 2025 19:37 UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 20 lutego 2025 19:56 UTCresolved

   This incident has been resolved.

1. 13 lutego 2025 16:03 UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 13 lutego 2025 16:19 UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 13 lutego 2025 18:36 UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 28 stycznia 2025 13:50 UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 28 stycznia 2025 14:11 UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 28 stycznia 2025 14:58 UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 13 listopada 2024 13:29 UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 13 listopada 2024 14:37 UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 26 września 2024 17:27 UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 26 września 2024 17:38 UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 26 września 2024 17:53 UTCresolved

   This incident has been resolved.

1. 19 kwietnia 2024 18:12 UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. 19 kwietnia 2024 18:52 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 kwietnia 2024 20:09 UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. 19 kwietnia 2024 20:41 UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. 19 kwietnia 2024 21:00 UTCresolved

   This incident has been resolved.