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    Historia awarii Anydesk

    50 Anydesk incidents · styczeń 2024 — official updates, affected components, duration and resolution details.

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    my.anydesk II API Degraded

    Początek 13 sierpnia 2026 14:57 UTC · 25m

    IssuesDrobny incydent
    Dotknięte komponenty
    Customer Portal
    1. 13 sierpnia 2026 14:57 UTCidentified

      We are experiencing an issue with the my.anydesk II API. Root cause has been found and work on fixing is in progress.

    2. 13 sierpnia 2026 15:15 UTCmonitoring

      A fix has been deployed. We continue to monitor it.

    3. 13 sierpnia 2026 15:22 UTCresolved

      This incident has been resolved.

    Outage - my.anydesk II

    Początek 13 lipca 2026 08:28 UTC · 3h 20m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Customer Portal
    1. 13 lipca 2026 08:28 UTCinvestigating

      We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 13 lipca 2026 08:42 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 lipca 2026 09:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 lipca 2026 11:49 UTCresolved

      This incident has been resolved.

    Major outage - my.anydesk II

    Początek 27 czerwca 2026 13:46 UTC · 1d 3h

    OutageKrytyczny incydent
    Dotknięte komponenty
    Customer Portal
    1. 27 czerwca 2026 13:46 UTCinvestigating

      We are currently facing full outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 27 czerwca 2026 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 czerwca 2026 15:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 czerwca 2026 15:27 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 28 czerwca 2026 17:17 UTCresolved

      We can confirm the issue is properly fixed, as we did not see any issues during our extended monitoring period. We again apologise for any inconvenience caused during this time.

    REST API Outage

    Początek 16 czerwca 2026 12:45 UTC · 2h 22m

    OutagePoważny incydent
    Dotknięte komponenty
    REST API
    1. 16 czerwca 2026 12:45 UTCidentified

      Due to an upstream issue we are experiencing outage of our REST API. Reason has been identified and work on solving it is ongoing.

    2. 16 czerwca 2026 13:29 UTCmonitoring

      A fix has been applied that fixed the issues - we are continuing to monitor the service.

    3. 16 czerwca 2026 15:08 UTCresolved

      This incident has been resolved.

    Service Degradation - macOS Custom Client Builds

    Początek 22 maja 2026 09:29 UTC · 26m

    OutagePoważny incydent
    Dotknięte komponenty
    Customer Portal
    1. 22 maja 2026 09:29 UTCinvestigating

      Due to issues with one of our upstream providers, we are currently experiencing performance degradation affecting the generation of custom client builds for macOS. As a result, custom builds are temporarily unavailable for this platform. We apologise for the inconvenience and appreciate your patience.

    2. 22 maja 2026 09:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 maja 2026 09:54 UTCresolved

      This incident has been resolved.

    MacOS custom builds impacted

    Początek 4 maja 2026 10:00 UTC · 4h 32m

    IssuesDrobny incydent
    Dotknięte komponenty
    Customer Portal
    1. 4 maja 2026 13:05 UTCinvestigating

      The ability to create MacOS custom builds is impacted currently

    2. 4 maja 2026 14:32 UTCresolved

      This incident has been resolved.

    Partial outage - Taiwan and Hong Kong

    Początek 28 kwietnia 2026 11:20 UTC · 7d 21h

    OutagePoważny incydent
    Dotknięte komponenty
    Asia
    1. 28 kwietnia 2026 11:20 UTCinvestigating

      We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.

    2. 28 kwietnia 2026 11:59 UTCidentified

      Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.

    3. 30 kwietnia 2026 18:22 UTCidentified

      Our engineering teams continue to work on the issue

    4. 6 maja 2026 08:51 UTCresolved

      This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.

    Service degradation - India

    Początek 18 kwietnia 2026 17:36 UTC · 14h 53m

    IssuesDrobny incydent
    Dotknięte komponenty
    Asia
    1. 18 kwietnia 2026 17:36 UTCinvestigating

      We are currently experiencing service degradation with our upstream provider in India. This will impact sessions in the Indian zone. We're in contact with our upstream provider and will provide an update once we receive further information. We apologise for any inconvenience caused.

    2. 18 kwietnia 2026 22:41 UTCinvestigating

      We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.

    3. 19 kwietnia 2026 08:29 UTCresolved

      This incident has been resolved.

    Major outage - AnyDesk Network

    Początek 16 marca 2026 14:13 UTC · 49m

    OutageKrytyczny incydent
    Dotknięte komponenty
    AsiaAnyDesk AccountAfricaEuropeAustraliaAmericas
    1. 16 marca 2026 14:13 UTCinvestigating

      We are currently facing major outage with our AnyDesk Network . Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

    2. 16 marca 2026 14:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 marca 2026 15:02 UTCresolved

      This incident has been resolved.

    Service Degradation - Custom Client Builds

    Początek 27 lutego 2026 13:19 UTC · 5d 4h

    IssuesDrobny incydent
    Dotknięte komponenty
    Customer Portal
    1. 27 lutego 2026 13:19 UTCidentified

      We are currently experiencing performance degradation affecting the generation of custom client builds. As a result, some custom builds may be temporarily unavailable. The root cause has been identified and we are working to implement a fix. We will provide further updates as progress continues. We apologise for the inconvenience and appreciate your patience.

    2. 27 lutego 2026 16:56 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 4 marca 2026 18:11 UTCresolved

      This incident has been resolved.

    Service Degradation - South America

    Początek 25 lutego 2026 12:44 UTC · 2d 4h

    IssuesDrobny incydent
    Dotknięte komponenty
    Americas
    1. 25 lutego 2026 12:44 UTCinvestigating

      We are currently facing degraded performance in South America. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

    2. 25 lutego 2026 15:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 lutego 2026 07:32 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 26 lutego 2026 16:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 27 lutego 2026 16:55 UTCresolved

      This incident has been resolved.

    Service degradation - Eastern Europe, Western Asia

    Początek 3 lutego 2026 08:21 UTC · 6h 12m

    IssuesDrobny incydent
    Dotknięte komponenty
    AsiaEurope
    1. 3 lutego 2026 08:21 UTCinvestigating

      We are currently facing degraded performance of the service, affecting several countries in parts of Europe and Western Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

    2. 3 lutego 2026 10:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 lutego 2026 11:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 lutego 2026 13:51 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 3 lutego 2026 14:32 UTCresolved

      This incident has been resolved.

    Service Degradation

    Początek 22 stycznia 2026 09:29 UTC · 4h 51m

    IssuesDrobny incydent
    Dotknięte komponenty
    Europe
    1. 22 stycznia 2026 09:29 UTCinvestigating

      We currently facing degraded performance of the service, affecting several countries in Europe. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

    2. 22 stycznia 2026 10:16 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 stycznia 2026 11:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 stycznia 2026 14:20 UTCresolved

      This incident has been resolved.

    Service Degradation - my.anydesk II

    Początek 22 grudnia 2025 13:49 UTC · 1h 8m

    OutageKrytyczny incydent
    Dotknięte komponenty
    AnyDesk AccountCustomer Portal
    1. 22 grudnia 2025 13:49 UTCinvestigating

      We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 22 grudnia 2025 13:58 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22 grudnia 2025 14:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 22 grudnia 2025 14:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 22 grudnia 2025 14:56 UTCresolved

      This incident has been resolved.

    Service Degradation - my.anydesk II

    Początek 1 grudnia 2025 07:59 UTC · 11h 8m

    OutagePoważny incydent
    Dotknięte komponenty
    Customer Portal
    1. 1 grudnia 2025 07:59 UTCinvestigating

      We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 1 grudnia 2025 08:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 grudnia 2025 19:08 UTCresolved

      This incident has been resolved.

    Service Degradation - my.anydesk II

    Początek 24 listopada 2025 16:12 UTC · 2h 59m

    IssuesDrobny incydent
    Dotknięte komponenty
    AnyDesk AccountCustomer Portal
    1. 24 listopada 2025 16:12 UTCinvestigating

      We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 24 listopada 2025 16:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 listopada 2025 19:11 UTCresolved

      This incident has been resolved.

    Outage - my.anydesk II

    Początek 21 listopada 2025 13:55 UTC · 1h 55m

    Pending
    Dotknięte komponenty
    AnyDesk AccountCustomer Portal
    1. 21 listopada 2025 13:55 UTCinvestigating

      We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 21 listopada 2025 14:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 21 listopada 2025 14:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 21 listopada 2025 15:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 listopada 2025 15:49 UTCresolved

      This incident has been resolved.

    Major outage - my.anydesk II

    Początek 19 listopada 2025 18:09 UTC · 1h 6m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Customer Portal
    1. 19 listopada 2025 18:09 UTCinvestigating

      We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 19 listopada 2025 18:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 listopada 2025 19:14 UTCresolved

      This incident has been resolved.

    Service Degradation

    Początek 18 listopada 2025 14:03 UTC · 2h 27m

    Pending
    Dotknięte komponenty
    Online shopCustomer Portal
    1. 18 listopada 2025 14:03 UTCidentified

      Due to a major outage of an upstream provider, we are currently experiencing service degradation of some customer facing services. We are in touch with our service provider and are working towards a resolution.

    2. 18 listopada 2025 16:30 UTCresolved

      This incident has been resolved.

    Outage - Online shop

    Początek 17 listopada 2025 10:53 UTC · 8h 0m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Online shop
    1. 17 listopada 2025 10:53 UTCinvestigating

      We are currently facing an outage of our online shop, our team is aware and is investing the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 17 listopada 2025 11:10 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 listopada 2025 11:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 listopada 2025 11:35 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 17 listopada 2025 18:52 UTCresolved

      This incident has been resolved.