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    Historia awarii Artsy

    50 Artsy incidents · lipiec 2020 — official updates, affected components, duration and resolution details.

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    Slower response times for services

    Początek 8 grudnia 2025 14:48 UTC · 6h 10m

    Pending
    Dotknięte komponenty
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. 8 grudnia 2025 14:48 UTCinvestigating

      We are currently investigating this issue.

    2. 8 grudnia 2025 14:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 8 grudnia 2025 15:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 grudnia 2025 18:55 UTCmonitoring

      This incident has been resolved.

    5. 8 grudnia 2025 20:58 UTCresolved

      This incident has been resolved.

    artsy.net is down

    Początek 18 listopada 2025 12:25 UTC · 5h 54m

    OutagePoważny incydent
    Dotknięte komponenty
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. 18 listopada 2025 12:25 UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. 18 listopada 2025 12:26 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18 listopada 2025 12:52 UTCidentified

      An upstream service we rely on (Cloudflare) is "experiencing an internal service degradation". We'll continue to monitor their incident resolution status. We expect our own services to recover as soon as they're back up and running. For more details on the Cloudflare outage, you may visit their status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

    4. 18 listopada 2025 13:42 UTCmonitoring

      Artsy services have recovered and availability has returned to expected levels. We'll continue monitoring the Cloudflare outage for any further disruption.

    5. 18 listopada 2025 18:19 UTCresolved

      This incident has been resolved.

    Image processing delays

    Początek 31 października 2025 15:54 UTC · 5h 7m

    IssuesDrobny incydent
    Dotknięte komponenty
    ContentPartnersAuctions Bidding
    1. 31 października 2025 15:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 31 października 2025 16:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 31 października 2025 21:01 UTCresolved

      This incident has been resolved.

    Degraded performance in search

    Początek 20 października 2025 10:16 UTC · 16m

    IssuesDrobny incydent
    Dotknięte komponenty
    Artsy for AndroidContentArtsy for iPhone
    1. 20 października 2025 10:16 UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. 20 października 2025 10:18 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 października 2025 10:32 UTCresolved

      All systems are now operating normally.

    Elevated error rates and response times on artsy.net

    Początek 16 października 2025 13:10 UTC · 3h 51m

    Pending
    Dotknięte komponenty
    Content
    1. 16 października 2025 13:10 UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. 16 października 2025 14:03 UTCmonitoring

      The period of high latency and 5xx errors has concluded. All systems are now operating normally. We will continue to monitor to ensure continued stability.

    3. 16 października 2025 17:01 UTCresolved

      All systems are now operating normally.

    Artsy.net down

    Początek 2 października 2025 14:37 UTC · 3h 6m

    Pending
    Dotknięte komponenty
    ContentE-commercePartnersAuctions Bidding
    1. 2 października 2025 14:37 UTCinvestigating

      We noticed that artsy.net is breaking for many users. We are currently working on a fix

    2. 2 października 2025 14:38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 października 2025 15:00 UTCmonitoring

      Artsy.net is working fine now - we are monitoring status

    4. 2 października 2025 17:43 UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Początek 19 maja 2025 03:30 UTC · 0m

    OutageKrytyczny incydent
    1. 19 maja 2025 17:55 UTCresolved

      This incident was resolved on Monday May 19th at 12:30pm EDT. This incident affected: Artsy for iPhone, Artsy for Android, Artsy API, Artsy Content Management System (CMS) (Content Management, Conversations, Analytics), and Artsy.net Website (Content, E-commerce, Auctions Bidding, Partners).

    Newly uploaded image Processing Delays

    Początek 1 maja 2025 20:32 UTC · 3h 7m

    Pending
    Dotknięte komponenty
    Partners
    1. 1 maja 2025 20:32 UTCinvestigating

      Currently investigating some delays on processing of newly uploaded images

    2. 1 maja 2025 23:39 UTCinvestigating

      Image processing delays have been resolved.

    3. 1 maja 2025 23:39 UTCresolved

      This incident has been resolved.

    Auctions are experiencing outage

    Początek 26 września 2024 14:57 UTC · 17m

    OutagePoważny incydent
    Dotknięte komponenty
    Artsy for AndroidContentE-commerceArtsy for iPhoneAuctions Bidding
    1. 26 września 2024 14:57 UTCinvestigating

      We are currently investigating this issue.

    2. 26 września 2024 15:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26 września 2024 15:14 UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Początek 17 września 2024 18:21 UTC · 49m

    OutagePoważny incydent
    Dotknięte komponenty
    Artsy APIArtsy for AndroidConversationsContentE-commerceAnalyticsContent ManagementPartnersArtsy for iPhoneAuctions Bidding
    1. 17 września 2024 18:21 UTCinvestigating

      We are currently investigating this issue.

    2. 17 września 2024 18:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 września 2024 19:10 UTCresolved

      This incident has been resolved.

    SMS delivery degraded

    Początek 28 czerwca 2024 13:21 UTC · 22m

    IssuesDrobny incydent
    Dotknięte komponenty
    Content Management
    1. 28 czerwca 2024 13:21 UTCinvestigating

      We are currently investigating reports of failed SMS deliveries.

    2. 28 czerwca 2024 13:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 czerwca 2024 13:43 UTCresolved

      This incident has been resolved.

    Some email Delivery and Configuration Disruptions

    Początek 29 kwietnia 2024 14:24 UTC · 12h 27m

    IssuesDrobny incydent
    Dotknięte komponenty
    E-commerce
    1. 29 kwietnia 2024 14:24 UTCinvestigating

      We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.

    2. 29 kwietnia 2024 14:26 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29 kwietnia 2024 14:28 UTCidentified

      The issues have been identified and it's being fixed at the moment.

    4. 30 kwietnia 2024 02:51 UTCresolved

      Our external provider has fixed the issue on their end and our services are back up.

    Search service degraded

    Początek 16 kwietnia 2024 13:04 UTC · 3h 10m

    IssuesDrobny incydent
    Dotknięte komponenty
    Artsy for AndroidE-commerceContent ManagementArtsy for iPhone
    1. 16 kwietnia 2024 13:04 UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. 16 kwietnia 2024 13:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 kwietnia 2024 14:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 16 kwietnia 2024 14:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16 kwietnia 2024 16:13 UTCresolved

      This incident has been resolved.

    Facebook authentication broken in App and Web

    Początek 1 marca 2024 10:47 UTC · 3h 25m

    IssuesDrobny incydent
    Dotknięte komponenty
    Artsy for AndroidContentArtsy for iPhone
    1. 1 marca 2024 10:47 UTCinvestigating

      We are currently investigating the issue.

    2. 1 marca 2024 10:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 marca 2024 14:12 UTCresolved

      This incident has been resolved.

    Degradation of API performance

    Początek 29 stycznia 2024 19:31 UTC · 23h 37m

    IssuesDrobny incydent
    Dotknięte komponenty
    Artsy APIArtsy for AndroidE-commercePartnersArtsy for iPhone
    1. 29 stycznia 2024 19:31 UTCinvestigating

      We are currently investigating the issue

    2. 29 stycznia 2024 20:12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 stycznia 2024 20:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 stycznia 2024 19:08 UTCresolved

      This incident has been resolved.

    Issues loading conversations and sending messages

    Początek 24 sierpnia 2023 14:14 UTC · 4h 5m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Conversations
    1. 24 sierpnia 2023 14:14 UTCinvestigating

      We are currently investigating this issue.

    2. 24 sierpnia 2023 14:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 sierpnia 2023 18:20 UTCresolved

      This incident has been resolved.

    Email responses to conversations experiencing delayed delivery

    Początek 15 sierpnia 2023 11:14 UTC · 3h 25m

    OutagePoważny incydent
    Dotknięte komponenty
    Conversations
    1. 15 sierpnia 2023 11:14 UTCmonitoring

      Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.

    2. 15 sierpnia 2023 11:15 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 15 sierpnia 2023 14:40 UTCresolved

      This incident has been resolved.

    Artist pages error on load

    Początek 16 marca 2023 22:26 UTC · 1h 38m

    OutagePoważny incydent
    Dotknięte komponenty
    Artsy APIArtsy for AndroidE-commerceArtsy for iPhone
    1. 16 marca 2023 22:26 UTCidentified

      Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.

    2. 16 marca 2023 22:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 marca 2023 00:04 UTCresolved

      This incident has been resolved.

    [CMS] Users are having trouble uploading images since yesterday evening

    Początek 10 marca 2023 13:36 UTC · 3h 9m

    IssuesDrobny incydent
    Dotknięte komponenty
    Content Management
    1. 10 marca 2023 13:36 UTCinvestigating

      We are currently investigating this issue.

    2. 10 marca 2023 14:53 UTCmonitoring

      A fix has been implemented and we are monitoring the result.

    3. 10 marca 2023 14:55 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 10 marca 2023 16:45 UTCresolved

      This incident has been resolved.

    CMS Unable to Load

    Początek 28 lutego 2023 15:20 UTC · 1h 8m

    Pending
    Dotknięte komponenty
    ConversationsAnalyticsContent Management
    1. 28 lutego 2023 15:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 28 lutego 2023 15:47 UTCmonitoring

      CMS is back up, but we are monitoring to ensure no further issues.

    3. 28 lutego 2023 16:27 UTCresolved

      This incident has been resolved.