Historia awarii Atera

1. 27 października 2026 14:39 UTCinvestigating

   Niektórzy klienci nie mogą uzyskać dostępu do app.atera.com. Cloudflare zidentyfikował problem trzeciej strony wpływający na ruch, który przechodzi przez zewnętrzne zapory sprzedawcy po ostatnich aktualizacji oprogramowania firmowego. Dotknięci klienci mogą zobaczyć: ERR _ TIMED _ Out na standardowych stronach internetowych HTTPS ERR _ EMPTY _ REsponSE na niestandardowych portach HTTPS (np., 8443) Cloudflare zaleca, że można to rozwiązać jedynie poprzez zmiany po stronie klienta, w oprogramowaniu firewall lub konfiguracji sieci. Jeśli jesteś dotknięty, sprawdź ze swoim firewall lub zespół sieci. Więcej informacji na stronie: https: / / www.cloudflarestatus.com / invents / dk2obcyw2aew

2. 27 października 2026 15:23 UTCmonitoring

   Cloudflare wdrożył rozwiązanie. Więcej informacji na stronie: https: / / www.cloudflarestatus.com / invents / dk2obcyw2aew

3. 27 października 2026 15:31 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 19 października 2026 06:27 UTCinvestigating

   Obecnie doświadczamy powolnych lub słabnących loginów. Niektórzy użytkownicy mogą nie być w stanie się zalogować lub może zobaczyć długie czasy ładowania. Nasz zespół prowadzi śledztwo i wkrótce podzielimy się informacjami.

2. 19 października 2026 06:57 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

3. 19 października 2026 07:37 UTCidentified

   Dokonaliśmy pewnych zmian na poziomie bazy danych, aby rozwiązać problem wydajności. Obecnie uważnie obserwujemy wyniki i wkrótce przedstawimy kolejną aktualizację.

4. 19 października 2026 14:21 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

5. 19 października 2026 18:56 UTCmonitoring

   Nadal monitorujemy wszelkie dalsze problemy.

6. 20 października 2026 07:34 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 października 2026 12:48 UTCinvestigating

   Obecnie mamy opóźnienia z kodami weryfikacji 2FA SMS dla usług, w tym funkcji Work From Home, ze względu na częściowy brak z Twilio, naszego trzeciego dostawcy.

2. 14 października 2026 07:10 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 22 czerwca 2026 04:10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 22 czerwca 2026 04:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 czerwca 2026 07:21 UTCresolved

   This incident has been resolved

1. 11 czerwca 2026 19:15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 23 czerwca 2026 13:52 UTCresolved

   This incident has been resolved.

1. 9 czerwca 2026 07:31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 9 czerwca 2026 08:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 czerwca 2026 10:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 czerwca 2026 11:32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 czerwca 2026 12:31 UTCresolved

   This incident has been resolved.

1. 2 kwietnia 2026 19:26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2 kwietnia 2026 21:04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2 kwietnia 2026 21:38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2 kwietnia 2026 22:50 UTCresolved

   The issue has been identified and resolved.

1. 9 marca 2026 15:14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 9 marca 2026 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 marca 2026 17:11 UTCresolved

   This incident has been resolved.

1. 9 marca 2026 14:01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 9 marca 2026 15:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 marca 2026 15:24 UTCresolved

   This incident has been resolved.

1. 22 lutego 2026 16:43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 22 lutego 2026 18:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 lutego 2026 19:08 UTCresolved

   This incident has been resolved.

1. 11 lutego 2026 23:47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 12 lutego 2026 00:42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 12 lutego 2026 01:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 lutego 2026 01:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 lutego 2026 01:21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 12 lutego 2026 01:30 UTCresolved

   This incident has been resolved.

1. 12 stycznia 2026 11:48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 stycznia 2026 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 stycznia 2026 15:08 UTCresolved

   This incident has been resolved.

1. 12 stycznia 2026 10:28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 stycznia 2026 10:44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 12 stycznia 2026 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 stycznia 2026 11:38 UTCresolved

   This incident has been resolved.

1. 5 stycznia 2026 07:22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 5 stycznia 2026 07:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 stycznia 2026 07:47 UTCresolved

   This incident has been resolved.

1. 5 grudnia 2025 09:11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 5 grudnia 2025 09:52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 5 grudnia 2025 10:18 UTCresolved

   This incident has been resolved.

1. 18 listopada 2025 12:15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 18 listopada 2025 13:24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 18 listopada 2025 16:12 UTCresolved

   This incident has been resolved.

1. 11 września 2025 07:40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 11 września 2025 08:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 września 2025 13:04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 24 lipca 2025 15:50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 24 lipca 2025 16:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 lipca 2025 16:32 UTCresolved

   This incident has been resolved.

1. 22 lipca 2025 14:59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 22 lipca 2025 15:42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 22 lipca 2025 16:28 UTCresolved

   This incident has been resolved.

1. 17 lipca 2025 15:54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 17 lipca 2025 16:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 lipca 2025 17:11 UTCresolved

   This incident has been resolved.