Historia awarii Axcelerate

1. 1 września 2026 01:20 UTCinvestigating

   Wykryliśmy wolniejsze niż oczekiwano wyniki systemu i obecnie prowadzimy dochodzenie.

2. 1 września 2026 01:36 UTCmonitoring

   Zidentyfikowaliśmy przyczynę problemu i będziemy nadal monitorować sytuację, gdy serwery aXcelerate powrócą do stabilnego stanu.

3. 1 września 2026 02:00 UTCresolved

   Z przyjemnością informujemy, że problemy związane z serwerem, które wystąpiły wcześniej, zostały rozwiązane.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 5 sierpnia 2026 07:32 UTCinvestigating

   We are currently investigating an issue affecting the Client Portal. We are working on a resolution for this issue.

2. 5 sierpnia 2026 09:27 UTCresolved

   This incident has been resolved.

1. 1 czerwca 2026 23:45 UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. 2 czerwca 2026 02:01 UTCresolved

   This incident has been resolved.

1. 25 maja 2026 06:03 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 25 maja 2026 06:06 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 25 maja 2026 06:48 UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. 14 maja 2026 02:19 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 14 maja 2026 02:30 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 14 maja 2026 02:50 UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. 25 marca 2026 23:06 UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. 25 marca 2026 23:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 marca 2026 23:39 UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. 26 marca 2026 00:12 UTCresolved

   This issue should now be resolved, thank you for your patience.

1. 27 lutego 2026 00:22 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 27 lutego 2026 00:45 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 27 lutego 2026 02:33 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 1 lutego 2026 23:02 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. 1 lutego 2026 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 lutego 2026 23:27 UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. 12 stycznia 2026 04:52 UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 12 stycznia 2026 06:53 UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. 13 stycznia 2026 05:13 UTCresolved

   This incident has been resolved.

1. 9 stycznia 2026 00:27 UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 11 stycznia 2026 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 stycznia 2026 00:37 UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. 26 listopada 2025 22:08 UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. 27 listopada 2025 01:00 UTCresolved

   This incident has been resolved.

1. 15 października 2025 23:54 UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. 16 października 2025 00:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 października 2025 01:20 UTCresolved

   This incident has been resolved.

1. 30 września 2025 04:52 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 30 września 2025 05:19 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 30 września 2025 05:48 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 18 września 2025 05:52 UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. 18 września 2025 05:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 września 2025 06:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 września 2025 08:48 UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. 14 września 2025 23:51 UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. 3 września 2025 09:13 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. 3 września 2025 09:48 UTCresolved

   This incident has been resolved.

1. 6 lipca 2025 22:53 UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. 6 lipca 2025 23:43 UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. 7 lipca 2025 05:09 UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. 7 lipca 2025 05:10 UTCresolved

   This incident has been resolved.

1. 17 czerwca 2025 23:56 UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. 18 czerwca 2025 00:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 czerwca 2025 02:09 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. 18 czerwca 2025 02:49 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 29 maja 2025 23:48 UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. 30 maja 2025 01:35 UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. 29 maja 2025 23:27 UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. 30 maja 2025 01:07 UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.