Historia awarii Bugcrowd

1. 15 września 2026 06:07 UTCinvestigating

   Platforma ma problem z przetwarzaniem asynchronicznych miejsc pracy, zwłaszcza tych związanych z poszukiwaniami i indeksami. Obecnie prowadzimy śledztwo i wkrótce będziemy je aktualizować.

2. 15 września 2026 07:05 UTCidentified

   Uważamy, że zidentyfikowaliśmy przyczynę (powolne zależne usługi w ramach asynchronicznego wywołania indeksującego) i jesteśmy w trakcie pchnięcia fix.

3. 15 września 2026 08:21 UTCidentified

   Wypchnięta zmiana nie przyniosła rozwiązania, kontynuujemy prace nad tym zagadnieniem i badamy rozwiązanie w głębszy sposób.

4. 15 września 2026 09:14 UTCidentified

   Usunięto fix, a asynchroniczne kolejki zadań są przetwarzane (jak również zaległości).

5. 15 września 2026 09:15 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

6. 15 września 2026 10:00 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 26 lutego 2026 05:08 UTCidentified

   We have identified an issue with Hacker / Researcher logins to the platform - currently you may receive a 500 error when logging in. We have applied a fix and are awaiting that to take effect.

2. 26 lutego 2026 05:25 UTCmonitoring

   Logins should be functioning as normal, but we will continue monitoring the situation.

3. 26 lutego 2026 05:33 UTCresolved

   This incident has been resolved.

1. 22 października 2025 00:14 UTCinvestigating

   There's an ongoing issue in Tracker that is resulting in users experiencing 500 HTTP responses from the server. We have found a potential cause for this and currently working towards fixing this asap.

2. 22 października 2025 00:30 UTCmonitoring

   We have applied a fix for this and currently monitoring the issue.

3. 22 października 2025 00:50 UTCresolved

   This incident has been resolved.

1. 24 lipca 2025 21:33 UTCinvestigating

   We're currently working with a vendor to resolve an issue in our authentication processes, at the moment new users, users who haven't haven't logged in for awhile, and users who have changed their password will be unable to login to the platform.

2. 25 lipca 2025 01:28 UTCmonitoring

   We've implemented a remediation and are now recovering.

3. 25 lipca 2025 02:15 UTCresolved

   This incident has been resolved.

1. 10 kwietnia 2025 18:45 UTCidentified

   We've identified another issue that is preventing us from sending platform emails and are working with our vendor to get it resolved but there is no ETA currently.

2. 11 kwietnia 2025 06:50 UTCresolved

   Email sending from the platform is functional again.

1. 9 kwietnia 2025 01:18 UTCidentified

   We've identified an issue that is preventing us from sending platform emails (e.g. program updates, password resets, etc). We are working on a fix but there is no ETA currently.

2. 9 kwietnia 2025 05:20 UTCresolved

   Email sending from the platform is functional again.

1. 14 listopada 2024 03:02 UTCidentified

   An issue with request rate-limiting is/was preventing POST requests from competing correctly. A fix is being deployed.

2. 14 listopada 2024 03:21 UTCresolved

   This incident has been resolved.

1. 11 września 2024 01:24 UTCidentified

   A dependency upgrade has caused unexpected errors in our production environment. The team is reverting the code change and we expect the error to be resolved in the next 20 minutes.

2. 11 września 2024 01:51 UTCresolved

   This incident has been resolved.

1. 8 sierpnia 2024 01:24 UTCinvestigating

   Currently the tracker portal, researcher portal and even the marketing site is down. We are investigating the issue. We will keep you posted on the progress.

2. 8 sierpnia 2024 01:37 UTCresolved

   We have identified the problem and applied a fix for the issue. The services are now back up and we are currently monitoring the platform.

1. 4 lipca 2024 10:20 UTCidentified

   Monitoring has alerted us to an issue with incoming webhook processing. The issue with the backend service has been identified and we are taking steps to remediate it, but while this is occurring there will be delays in inbound webhook processing.

2. 4 lipca 2024 11:21 UTCmonitoring

   The backend service that processes inbound webhooks has recovered, and is processing the backlog of webhook events.

3. 4 lipca 2024 11:28 UTCresolved

   Backlog processing has completed, systems have returned to normal.

1. 8 marca 2024 05:21 UTCinvestigating

   One of our internal services is experiencing errors. We have initiated a workaround and meanwhile investigating the cause. You may notice several parts of the tracker and researcher portal might be resulting in errors as a result of this.

2. 8 marca 2024 06:02 UTCinvestigating

   We have applied a temporary fix for the issue and the error rate has dropped. We are continuing to monitor and also investigating the root cause.

3. 8 marca 2024 06:27 UTCresolved

   Root cause has been identified and the issue has been resolved. We will continue to monitor though.

1. 14 czerwca 2023 02:01 UTCinvestigating

   We are currently experiencing issues with the outbound webhooks being broken. We are diagnosing this and will update the progress along the way.

2. 14 czerwca 2023 02:34 UTCidentified

   Our proxy was experiencing problems due to unexpected behaviour of the dependant AWS service(s). The exact root cause is still unclear and we have filed a support ticket with AWS to understand the same.

3. 14 czerwca 2023 02:40 UTCresolved

   The issue has resolved automatically. Will co-ordinate with the cloud provider support team for the RCA.

1. 14 marca 2023 06:22 UTCidentified

   We've identified that there is an issue with the tracker and researcher portal currently that is causing the site to either not load, or load very slowly. We are working to rectify the problem.

2. 14 marca 2023 07:06 UTCmonitoring

   A fix is rolling out and site performance should be returning to normal.

3. 14 marca 2023 07:46 UTCresolved

   This incident has been resolved.

1. 8 lutego 2023 01:54 UTCidentified

   We are investigating an issue with indexed submissions and search currently - some functions involving submission retrieval are impacted at the moment.

2. 8 lutego 2023 02:29 UTCidentified

   We have identified a fix and are currently rolling it out.

3. 8 lutego 2023 02:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 lutego 2023 03:13 UTCresolved

   This incident has been resolved.

1. 3 grudnia 2022 22:22 UTCidentified

   A mail provider is having issues which is leading to researcher emails going to bugcrowdninja.com addresses being delayed or not delivered. We are currently working with the provider to rectify the issue.

2. 4 grudnia 2022 03:08 UTCresolved

   The mail provider has resolved the issue.

1. 28 czerwca 2022 02:14 UTCmonitoring

   The previous maintenance was resolved early, and maintenance is still continuing. We will update on this new incident until the maintenance is complete.

2. 28 czerwca 2022 02:33 UTCresolved

   Database maintenance has been completed.

1. 21 czerwca 2022 06:46 UTCidentified

   We have identified a current issue with our CDN that fronts all of the Bugcrowd sites. While this is ongoing, Bugcrowd is currently unavailable. Incoming and outgoing webhooks are unaffected.

2. 21 czerwca 2022 07:24 UTCmonitoring

   The CDN has recovered and our sites are accessible. We are monitoring the situation.

3. 21 czerwca 2022 09:06 UTCresolved

   This incident has been resolved.

1. 8 czerwca 2021 10:24 UTCidentified

   www.bugcrowd.com and numerous other sites on the internet are currently suffering from an external provider's outage. We are continuing to monitor the situation and will provide further updates as they become available.

2. 8 czerwca 2021 11:22 UTCmonitoring

   The external provider issue is reportedly resolved and we are continuing to monitor availability.

3. 8 czerwca 2021 13:30 UTCresolved

   The external provider has resolved the issue, and www.bugcrowd.com is continuing to function normally.

1. 11 lutego 2021 23:07 UTCinvestigating

   Our API is experiencing elevated error rates. We are investigating and will keep you posted.

2. 12 lutego 2021 00:07 UTCresolved

   This incident has been resolved.

1. 13 września 2020 07:13 UTCinvestigating

   Our hosting provider for our home page is having issues. We are investigating

2. 13 września 2020 07:29 UTCmonitoring

   Our provider appears to have resolved the issue. We will continue to monitor

3. 13 września 2020 07:51 UTCresolved

   This incident has been resolved.