Historia awarii Callrail

1. 1 września 2026 17:01 UTCmonitoring

   Zidentyfikowaliśmy problem ze sprzedawcą wyższego szczebla i aktywnie współpracujemy z nimi w celu złagodzenia tej sytuacji. Kwestia ta powoduje następujące skutki: - Call Performance - Call Recording Dostępność Serdecznie przepraszamy za wszelkie zakłócenia, które mogą spowodować.

2. 1 września 2026 17:29 UTCmonitoring

   Nadal monitorujemy wszelkie dalsze problemy.

3. 1 września 2026 19:53 UTCmonitoring

   Sprzedawca z wyższego szczebla rozwiązał problem z przerwami i widzimy, że wydajność większości produktów wraca do normy. Klienci mogą jednak nadal doświadczać opóźnień w dostępności Call Recording, ponieważ nasz system pracuje nad przetwarzaniem zaległości w nagraniach, które miały miejsce w czasie przestoju sprzedawcy.

4. 1 września 2026 23:24 UTCmonitoring

   Sprzedawca na rynku wyższego szczebla rozwiązał problem i widzimy, że wyniki wszystkich produktów, których to dotyczy, wracają do normy.

5. 1 września 2026 23:25 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 28 sierpnia 2026 14:49 UTCidentified

   Zdajemy sobie sprawę z problemu w aplikacji CallRail iOS Mobile, w której logi Call and Form nie są renderowane. Zidentyfikowaliśmy problem i nasz zespół pracuje nad rozwiązaniem problemu. Problem pojawia się, gdy aplikacja zwraca więcej niż 1 stronę danych, które mają być wyświetlane. Klienci mogą pracować wokół tej kwestii za pomocą filtrów daty do zawężenia zakresu daty tak, że mniejszy zestaw wyników jest zwracany.

2. 28 sierpnia 2026 19:59 UTCresolved

   Ten incydent został rozwiązany. Aby wdrożyć poprawki, należy zaktualizować aplikację CallRail Mobile do wersji 6.12.1 lub nowszej.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 sierpnia 2026 15:34 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

2. 20 sierpnia 2026 15:56 UTCidentified

   Kontynuujemy prace nad rozwiązaniem tego problemu.

3. 20 sierpnia 2026 15:59 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 20 sierpnia 2026 16:04 UTCmonitoring

   Nadal monitorujemy wszelkie dalsze problemy.

5. 20 sierpnia 2026 16:15 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 sierpnia 2026 14:13 UTCinvestigating

   Obecnie badamy tę kwestię.

2. 20 sierpnia 2026 14:17 UTCinvestigating

   Nadal badamy tę kwestię.

3. 20 sierpnia 2026 14:20 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

4. 20 sierpnia 2026 14:58 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

5. 20 sierpnia 2026 15:25 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 17 sierpnia 2026 17:10 UTCinvestigating

   Prowadzimy śledztwo w sprawie, która może spowodować opóźnienie niektórych spostrzeżeń PCI. Serdecznie przepraszamy za wszelkie niedogodności, które mogą spowodować te opóźnienia.

2. 17 sierpnia 2026 17:32 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 17 sierpnia 2026 18:06 UTCresolved

   Ten incydent został rozwiązany, a PCI Insights powinny być przetwarzane normalnie.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 maja 2026 18:09 UTCidentified

   We're currently experiencing issues with incoming call notifications for Lead Center on iOS devices. Android devices are not impacted. The team has identified the issue and a fix is being implemented.

2. 9 maja 2026 11:15 UTCresolved

   This incident has been resolved.

1. 2 marca 2026 00:55 UTCidentified

   We are currently experiencing delays in report exports due to degraded performance in our export pipeline. Our engineering team has identified the root cause and is implementing a fix. No reports have been lost. We will continue to provide updates and appreciate your patience.

2. 2 marca 2026 02:32 UTCmonitoring

   A fix has been implemented. Our monitors are showing latency is drastically reduced and jobs are now working through the queue at a normal rate. We have added additional server capacity to work through these delayed jobs as quickly as possible.

3. 2 marca 2026 13:47 UTCresolved

   This incident has been resolved and the report backlog is now empty.

1. 3 lutego 2026 21:02 UTCmonitoring

   We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.

2. 3 lutego 2026 21:21 UTCresolved

   This issue has been resolved with the vendor, and systems are now operating normally.

1. 29 stycznia 2026 18:44 UTCinvestigating

   We are investigating increased latency in transcript delivery due to an issue with an upstream provider.

2. 29 stycznia 2026 19:18 UTCidentified

   Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved.

3. 29 stycznia 2026 20:28 UTCresolved

   We are no longer seeing transcript latency. This issue has been resolved.

1. 29 stycznia 2026 15:45 UTCinvestigating

   One of our providers is reporting delays in both SMS and MMS delivery. We are seeing intermittent impact in both inbound and outbound messages. We will continue monitoring and providing updates.

2. 29 stycznia 2026 20:49 UTCidentified

   We are continuing to see intermittent impact in inbound and outbound messages. We are monitoring the situation and will continue to provide further updates until resolved.

3. 29 stycznia 2026 22:55 UTCmonitoring

   There has been significant improvement in inbound and outbound text messaging. We will continue monitoring the situation and will provide another update tomorrow morning at 9a ET.

4. 30 stycznia 2026 14:25 UTCmonitoring

   We continued to see intermittent impact in outbound messages overnight. We will continue monitoring the situation and provide further updates until fully resolved.

5. 30 stycznia 2026 15:04 UTCresolved

   The remaining areas of messaging impact have been resolved.

1. 23 października 2025 13:40 UTCinvestigating

   We are currently investigating the degraded performance for lead center outbound calling.

2. 23 października 2025 13:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 23 października 2025 14:01 UTCmonitoring

   A fix has been deployed, and we will continue to monitor.

4. 23 października 2025 14:39 UTCresolved

   This incident has been resolved.

1. 20 października 2025 07:47 UTCinvestigating

   There are likely issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation. Aside from being able to log in, here are additional impacts you may be experiencing: Calls forwarded to a non-CallRail number will continue to route, but softphone availability is impacted. The web dashboard is currently unavailable. However, calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but will be available once the issue is resolved. Form data may not be captured by CallRail during this issue, but will still be collected by any external form providers. Your ability to track and receive calls and other transactions is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.

2. 20 października 2025 08:02 UTCinvestigating

   We've identified an issue with our infrastructure provider. We are investigating possible solutions.

3. 20 października 2025 08:53 UTCidentified

   We have identified the issue- the infrastructure provider has reported errors and is currently working on resolving these. We are closely monitoring their status page for updates. Several CallRail services, including, but not limited to call tracking, API, and DNI, are affected. We sincerely apologize for the disruption.

4. 20 października 2025 09:45 UTCidentified

   The infrastructure provider is working on a resolution and expecting gradual recovery of services. We are continuing to monitor the infrastructure provider's status page. Disruptions to CallRail app may persist during this time. We will continue to provide updates as we have more information to share.

5. 20 października 2025 11:45 UTCmonitoring

   CallRail's infrastructure has recovered and our primary systems are back online. Some of our upstream providers are still recovering. At this time most calls are routing as expected, although with minor audio degradation effects. We continue to monitor closely to ensure no lingering issues remain.

6. 20 października 2025 14:23 UTCmonitoring

   All CallRail services are currently performing as intended. We continue to monitor closely due to ongoing challenges in scaling additional infrastructure, but there is no known customer-facing impact at this time.

7. 20 października 2025 21:29 UTCmonitoring

   We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible. While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.

8. 20 października 2025 23:16 UTCmonitoring

   Our infrastructure provider, AWS, is reporting all issues resolved on their end. We will continue to monitor for any residual issues.

9. 21 października 2025 13:00 UTCresolved

   This incident has been resolved.

1. 21 sierpnia 2025 18:52 UTCinvestigating

   We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.

2. 21 sierpnia 2025 19:52 UTCinvestigating

   We are continuing to monitor this issue. The vendor has deployed a mitigation and we are seeing improvement. Until fully resolved, this issue will continue causing the following impacts for a small percentage of calls: some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.

3. 21 sierpnia 2025 20:31 UTCresolved

   This issue has been resolved. Caller details are again available.

1. 22 lipca 2025 17:24 UTCinvestigating

   Our HubSpot integration is experiencing an issue with call recordings. Contact data as well as call, text, and form activities are flowing, but recordings are not sending for calls.

2. 22 lipca 2025 19:40 UTCresolved

   This incident has been resolved and call recordings are posting successfully to HubSpot.

1. 14 lipca 2025 16:59 UTCinvestigating

   We are hearing reports that an upstream carrier may be having trouble resulting in some call routing failures for our Lead Center customers. We are investigating

2. 14 lipca 2025 18:09 UTCmonitoring

   The third party provider has resolved their issue and is in monitoring. Our own error rate seems to have recovered, so we believe the issue is resolved, but will continue monitoring for a short time.

3. 14 lipca 2025 18:51 UTCresolved

   Our third party vendor will continue monitoring for a while, but our services are all functioning as expected.

1. 2 lipca 2025 19:03 UTCinvestigating

   There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.

2. 2 lipca 2025 19:16 UTCidentified

   We have identified the issue and we are currently working on a fix.

3. 2 lipca 2025 19:33 UTCmonitoring

   Fix has been implemented for the issue and we are now monitoring.

4. 2 lipca 2025 20:48 UTCresolved

   The issue has been resolved.

1. 2 lipca 2025 17:23 UTCinvestigating

   Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. https://ads.google.com/status/publisher/incidents/xF9wKox7evao5WupR7mu Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

2. 3 lipca 2025 00:04 UTCmonitoring

   We are still closely monitoring the issue at this time.

3. 3 lipca 2025 12:23 UTCresolved

   The incident has been resolved and the Google Ads integration is functioning normally.

1. 12 czerwca 2025 18:16 UTCidentified

   We are continuing to work on a fix for this issue.

2. 12 czerwca 2025 18:17 UTCidentified

   Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

3. 12 czerwca 2025 21:01 UTCmonitoring

   Google appears to have fixed the issue; we are continuing to monitor for any impacts.

4. 12 czerwca 2025 21:23 UTCresolved

   This incident has been resolved.

1. 28 maja 2025 13:45 UTCidentified

   Our monitoring indicates disruption to the APIs used by our Facebook Integration. Customers using CallRail's Facebook Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Facebook Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

2. 28 maja 2025 15:05 UTCmonitoring

   Our monitoring indicates that the previously reported errors are now clearing. We are continuing to observe the situation closely to confirm full resolution.

3. 28 maja 2025 15:23 UTCresolved

   This incident has been resolved.

1. 15 maja 2025 13:59 UTCidentified

   Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. https://ads.google.com/status/publisher/incidents/kUAodsf3fRfrx2Gu7wLs Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

2. 15 maja 2025 14:12 UTCresolved

   The incident has been resolved and the Google Ads integration is functioning normally.