Historia awarii Certify

1. 26 października 2026 19:59 UTCinvestigating

   Ze względu na opóźnienie migracji danych z naszym dostawcą SFTP, ShareTru, host SFTP sftp.certify.com jest obecnie offline. Wszelkie zautomatyzowane przesyłanie danych, takie jak syncs użytkownika, syncs projektu, lub eksportu raportu wydatków, leveraging sftp.certify.com nie będzie działać zgodnie z planem, dopóki usługa nie zostanie przywrócona przez naszego dostawcę. Należy pamiętać, że wszystkie transfery danych korporacyjnych kart kredytowych zostały przeniesione do nowej usługi SFTP na sftp.losese.certify.com, i nie mają wpływu na ten problem. Ponadto, niektóre organizacje mogą być lewarowanie nowej usługi SFTP (sftp.losese.certify.com) do transferu danych. sftp.losese.certify.com nie jest pod wpływem tego problemu.

2. 27 października 2026 12:31 UTCresolved

   Usługa dla sftp.certify.com została przywrócona przez naszego operatora hostingowego.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 29 maja 2026 15:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 29 maja 2026 17:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 8 maja 2026 00:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 8 maja 2026 00:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 22 grudnia 2025 00:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 22 grudnia 2025 01:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 30 października 2025 13:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 30 października 2025 17:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 30 października 2025 20:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 31 października 2025 22:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 3 listopada 2025 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3 listopada 2025 16:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 22 sierpnia 2025 14:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 22 sierpnia 2025 16:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 22 sierpnia 2025 18:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 24 kwietnia 2025 13:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 25 kwietnia 2025 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 15 kwietnia 2025 15:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 15 kwietnia 2025 15:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 15 kwietnia 2025 15:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 11 marca 2025 16:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 11 marca 2025 17:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 11 marca 2025 20:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 marca 2025 20:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 21 lutego 2025 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 21 lutego 2025 13:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 21 lutego 2025 13:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 19 listopada 2024 15:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 19 listopada 2024 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 listopada 2024 17:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 19 lipca 2024 15:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 20 lipca 2024 13:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 22 lipca 2024 13:33 UTCresolved

   This incident has been resolved.

1. 31 maja 2024 18:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 31 maja 2024 19:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 31 maja 2024 20:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 31 maja 2024 20:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 31 maja 2024 22:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 7 września 2023 14:46 UTCinvestigating

   We are investigating the issue.

2. 7 września 2023 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 września 2023 19:32 UTCresolved

   This incident has been resolved.

1. 7 sierpnia 2023 16:14 UTCinvestigating

   We are currently investigating this issue.

2. 7 sierpnia 2023 21:33 UTCresolved

   This incident has been resolved.

1. 7 lipca 2023 20:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 10 lipca 2023 14:12 UTCresolved

   This incident is resolved.

1. 7 lipca 2023 20:07 UTCinvestigating

   We are currently investigating this issue.

2. 7 lipca 2023 20:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 lipca 2023 20:12 UTCresolved

   This incident has been resolved.

1. 7 czerwca 2023 21:00 UTCinvestigating

   We are currently investigating this issue.

2. 7 czerwca 2023 21:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 czerwca 2023 21:50 UTCresolved

   This incident has been resolved.

1. 30 maja 2023 17:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 30 maja 2023 17:56 UTCresolved

   The incident has been resolved.

1. 22 kwietnia 2023 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 22 kwietnia 2023 18:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 kwietnia 2023 18:46 UTCresolved

   This incident has been resolved.