Historia awarii Chartbeat

1. 3 września 2026 15:43 UTCinvestigating

   Nasi inżynierowie obecnie badają raporty użytkowników naszych Heads Up Display nie ładowanie i obecnie pracują nad rozwiązaniem tego problemu

2. 3 września 2026 17:35 UTCmonitoring

   Nasz zespół inżynieryjny zidentyfikował problem tymczasowego połączenia, który powodował nieregularne problemy z załadunkiem HUD, system pozostał stabilny od 11: 00 AM EST i nadal monitorujemy ten problem. Jeśli nadal masz problemy z załadowaniem HUD, skontaktuj się z support @ chartbeat.com.

3. 3 września 2026 20:56 UTCresolved

   Zidentyfikowaliśmy problem z jedną z naszych baz danych, która spowodowała prośbę o kopię zapasową Heads Up Display, co spowodowało tymczasowe zakłócenie funkcji HUD. Od godz. 11: 00 EST dzisiaj (3 września) Problem został rozwiązany i monitorujemy wydajność systemu przez cały dzień. Wszystkie systemy są stabilne. Jeśli nadal doświadczasz jakichkolwiek problemów z załadowaniem HUD na swojej stronie prosimy o kontakt do wsparcia @ chartbeat.com dla dodatkowej pomocy.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 maja 2026 01:35 UTCidentified

   Beginning at approximately 7:49 PM ET, we noticed disruptions to our third-party AWS service. Shortly after, AWS reported an issue on their end that was causing significant service degradation. This is having some observed impacts on Chartbeat's data processing and several product features, including the Heads Up Display. AWS continues to show an ongoing outage on their end, which we are monitoring closely. We are working with AWS and actively assessing the full scope of impact. We will follow up with specific detail on affected systems as soon as our investigation is complete.

2. 8 maja 2026 05:34 UTCresolved

   This incident has been resolved.

1. 20 października 2025 13:43 UTCinvestigating

   Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub.

2. 20 października 2025 15:11 UTCmonitoring

   While we are noticing early signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress, and we'll provide another update within 60 minutes.

3. 20 października 2025 18:07 UTCmonitoring

   While we are noticing signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress.

4. 20 października 2025 22:24 UTCmonitoring

   All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers.

5. 21 października 2025 00:35 UTCresolved

   This incident has been resolved.

1. 16 września 2025 00:56 UTCinvestigating

   We are currently investigating an issue that is preventing users from running Advanced Queries reports.

2. 16 września 2025 03:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 września 2025 11:41 UTCresolved

   This incident has been resolved.

1. 22 sierpnia 2025 20:11 UTCidentified

   We have identified a bug in our historical data starting on July 23, 2025, that has caused inflated pageviews in the following Chartbeat surfaces: - Historical Dashboard - Reports - Advanced Queries - Data Lab - Cohorts - Conversion Current Status: We have implemented a solution that will fix this issue going forward, and your traffic numbers will be accurate starting today, Friday, Aug 22, 2025 at 20:05 UTC. Next Steps: We will be working to backfill corrected data over the next few days. We expect full resolution of historical data and do not anticipate any data loss.

2. 22 sierpnia 2025 22:30 UTCidentified

   Data deduplication process has been initiated for the dates July 23 - August 22. Traffic data over this date range will be subject to change in the affected products until this correction process is completed.

3. 25 sierpnia 2025 17:07 UTCidentified

   Corrected data has been backfilled in Historical, Advanced Queries, Conversion, Data Lab, and Cohorts. We are working on the fix to regenerate reports with corrected data in the Reports Dashboard interface (chartbeat.com/reports/dashboard) for dates July 23 - August 22. Corrected reports will not be reissued via email for subscribed users, but can be accessed from the Reports Dashboard once this process is complete.

4. 4 września 2025 16:30 UTCresolved

   Corrected data has been backfilled in the Reports Dashboard (chartbeat.com/reports/dashboard/) for dates August 18 - 23. Reports for July 23 through August 17 will not be viewable from the dashboard. This issue is now fully resolved.

1. 24 lipca 2025 22:05 UTCmonitoring

   We’ve identified an external issue with Apple News tracking today that temporarily caused lapses in Apple News traffic on dashboards. We've been in touch with the Apple team and are monitoring the situation currently to ensure that it is resolved, but users can expect to see dips in their Apple News dashboards due to the issue. We do not expect impacts on historical data from this issue.

2. 25 lipca 2025 12:50 UTCresolved

   This incident has been resolved.

1. 23 lipca 2025 19:50 UTCinvestigating

   We are currently investigating an issue that is causing problems generating Reports and delivery of Reports emails today.

2. 24 lipca 2025 03:37 UTCidentified

   Our team has been able to identify an issue with a third-party system which powers the graphs in the Daily Reports. We are in process of investigating alternative solutions to make Reports deliverable as soon as we can, but we expect that Reports may still not be delivered or compiled tomorrow morning (Thursday, July 24th) because of this issue.

3. 24 lipca 2025 14:17 UTCidentified

   We are still working on fixing the identified issue with the third-party system which powers the graphs in our Daily Reports. To mitigate the impact, we have temporarily removed the graphs from our Reports so that they can compile, and expect that should have been allowing most Reports emails to catch up and send, including those that were missed yesterday.

4. 25 lipca 2025 14:41 UTCresolved

   This incident has been resolved.

1. 21 lipca 2025 12:58 UTCinvestigating

   We are experiencing longer than usual load times in Chartbeat's Historical Dashboard and API due to a performance issue with Snowflake. Our team is investigating.

2. 21 lipca 2025 22:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 lipca 2025 15:44 UTCresolved

   This incident has been resolved.

1. 13 lutego 2025 17:29 UTCinvestigating

   We are currently investigating an issue that is causing a delay in some Reports emails.

2. 13 lutego 2025 23:13 UTCresolved

   The incident has been resolved.

1. 8 stycznia 2025 13:47 UTCinvestigating

   We are currently investigating an issue that is preventing saved queries from running in Advanced Queries for some users.

2. 8 stycznia 2025 15:07 UTCmonitoring

   A fix has been implemented and we are now monitoring the results.

3. 8 stycznia 2025 16:07 UTCmonitoring

   A recent upgrade to a component used by Advanced Queries affected saved queries that used a query name, this has now been fixed.

4. 8 stycznia 2025 16:51 UTCresolved

   This incident has been resolved.

1. 20 listopada 2024 01:53 UTCidentified

   We've identified an outage in the system that powers real-time CPM stats in the Heads Up Display. A fix has been pushed, and CPM stats are fluctuating while the system recovers.

2. 20 listopada 2024 02:28 UTCresolved

   The earlier fix has fully resolved data issues in HUD— accurate real-time CPM data has been restored.

1. 3 października 2024 17:50 UTCinvestigating

   Our team is investigating an outage in Chartbeat's Recommendation Engine service resulting in error responses and/or placeholder results returned from requests to the API. We're working to restore full functionality as quickly as possible.

2. 3 października 2024 19:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 października 2024 20:00 UTCresolved

   This incident has been resolved.

1. 25 lipca 2024 22:59 UTCinvestigating

   We are currently investigating an issue with Headline and Image Testing. Our team is currently investigating.

2. 25 lipca 2024 23:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 lipca 2024 00:16 UTCresolved

   This incident has been resolved.

1. 6 czerwca 2024 13:13 UTCidentified

   Our engineering team has determined the root cause of an issue with Advanced Queries recurring report delivery and one-time queries being stuck. They are pushing out a fix to resolve this.

2. 6 czerwca 2024 16:58 UTCmonitoring

   Our engineering team is currently monitoring the results.

3. 6 czerwca 2024 18:00 UTCresolved

   This incident has now been resolved. Advanced Queries and our Historical API are fully operational.

1. 30 maja 2024 13:42 UTCinvestigating

   Our engineering team is aware of issues that are affecting the Historical Dashboard and preventing the dashboard from loading, we are actively investigating.

2. 30 maja 2024 14:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 maja 2024 15:18 UTCresolved

   This incident has been resolved.

1. 29 kwietnia 2024 18:24 UTCinvestigating

   Our engineering team is aware of issues affecting the loading of the Historical Dashboard and are actively investigating.

2. 29 kwietnia 2024 19:34 UTCinvestigating

   The Historical Dashboard is fully operational now.

3. 29 kwietnia 2024 21:21 UTCresolved

   This incident has been resolved.

1. 2 lutego 2024 20:26 UTCinvestigating

   Our team is investigating an issue with the system that powers the Heads-Up Display pin data.

2. 2 lutego 2024 20:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 lutego 2024 00:29 UTCresolved

   This incident has been resolved. All Chartbeat tools are fully operational.

1. 16 listopada 2023 02:01 UTCmonitoring

   Our engineering team is in the process of reverting a change that is resulting in a blank historical dashboard for many Sites. We will let you know once the change has been rolled back. Thank you for your patience and understanding in advance!

2. 16 listopada 2023 02:33 UTCmonitoring

   Our engineering team has since rolled back a change. They are currently investigating issues affecting the Historical and Real-Time Dashboards. We will keep you informed of upcoming updates as they work to resolve this.

3. 16 listopada 2023 03:38 UTCmonitoring

   Our engineering team has reverted a change that affected the Real-Time Dashboard for a short period of time, and it will self-resolve; there will be no impact on the historical data due to this issue. They have also fixed a secondary issue that is impacting the load time of the Historical Dashboard, which we are continuing to monitor.

4. 16 listopada 2023 11:12 UTCmonitoring

   Our engineering team is aware of issues affecting the load time of the Historical Dashboard and are actively investigating.

5. 16 listopada 2023 14:57 UTCmonitoring

   Our engineering team deployed a fix that seems to have resolved the Historical Dashboard loading issue. However, slow loading may still be expected. We will keep you posted once this is fully resolved.

6. 16 listopada 2023 17:22 UTCmonitoring

   Our Historical Dashboard is now operational, but we are continuing to monitor performance closely.

7. 16 listopada 2023 21:32 UTCresolved

   This incident has been fully resolved: All Chartbeat tools are fully operational.

1. 8 października 2023 13:11 UTCinvestigating

   Our team is investigating an issue with the system that powers Pageview and Unique visitor stats in the Real-time Dashboard.

2. 8 października 2023 13:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 października 2023 14:07 UTCresolved

   This incident has been resolved.

1. 26 września 2023 01:00 UTCresolved

   Our team identified and fixed an issue in our Conversion tracking that started on Sunday, September 24th. We're now investigating a possible data discrepancy affecting some customers as a result of this issue and triaging what the impacts may have been. We will provide further updates as we have them on what, if anything, to expect was affected by this. FINAL UPDATE: Between 9/24 23:00 EST and 9/25 12:00 EST, there was a data discrepancy for Conversions appearing lower than normal in the Real-Time Dashboard, Heads-Up Display, and Conversion Dashboard. This was caused by a minor lag in data ingestion which was resolved. No data was lost.