Historia awarii Circleloop

1. 28 sierpnia 2026 09:17 UTCidentified

   Zidentyfikowaliśmy problem i obecnie pracujemy nad wdrożeniem rozwiązania. Obserwujemy zdegradowaną wydajność w aplikacjach, która wpływa na sygnalizację i aktualizacje statusu. Dalsze aktualizacje będą dostarczane w miarę ich dostępności.

2. 28 sierpnia 2026 09:51 UTCidentified

   Kontynuujemy prace nad rozwiązaniem tego problemu.

3. 28 sierpnia 2026 10:20 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 28 sierpnia 2026 11:24 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 28 lipca 2026 11:11 UTCinvestigating

   Obecnie badamy tę kwestię.

2. 28 lipca 2026 11:15 UTCinvestigating

   Obecnie badamy problem, w którym połączenia nie łączą się dla użytkowników na iOS i Android. Potwierdziliśmy, że połączenia działają na Web App i Desktop Apps.

3. 28 lipca 2026 12:17 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 23 lipca 2026 11:50 UTCinvestigating

   Obecnie badamy problem z instalacją integracji CircleLoop i podpisaniem się do integracji pad dial w HubSpot i Zoho.

2. 24 lipca 2026 10:06 UTCmonitoring

   Wprowadzono rozwiązanie i obecnie monitorujemy wyniki.

3. 27 lipca 2026 11:47 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 lipca 2026 09:02 UTCinvestigating

   Zdajemy sobie sprawę z doniesień, że niektórzy klienci nie są obecnie w stanie wykonać połączeń wychodzących. Wstępne wskazania sugerują, że może to być spowodowane przez problem zewnętrzny, ale aktywnie badamy, aby potwierdzić przyczynę. Podczas tego incydentu niektórzy klienci mogą otrzymywać wiadomości stwierdzające, że ich usługa została zawieszona. Proszę zignorować te wiadomości, gdy będziemy kontynuować śledztwo. Dostarczymy dalsze aktualizacje, jak tylko pojawi się więcej informacji.

2. 20 lipca 2026 09:15 UTCinvestigating

   Nadal badamy tę kwestię.

3. 20 lipca 2026 09:23 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 20 lipca 2026 09:34 UTCresolved

   This incident has been resolved.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 26 maja 2026 12:55 UTCinvestigating

   Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

2. 26 maja 2026 13:17 UTCidentified

   We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

3. 2 czerwca 2026 12:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 czerwca 2026 12:27 UTCresolved

   The auto updater is working fine.

1. 4 marca 2026 09:24 UTCidentified

   The issue has been identified and a fix is currently being implemented.

2. 31 marca 2026 12:53 UTCresolved

   After a production deployment on 31.03.2026, this has now been resolved.

1. 27 lutego 2026 10:29 UTCidentified

   The root cause has been identified, and the fix is currently undergoing testing.

2. 2 marca 2026 12:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 marca 2026 11:25 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 marca 2026 11:28 UTCresolved

   This incident has been resolved.

1. 28 sierpnia 2025 09:37 UTCidentified

   We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

2. 15 października 2025 14:57 UTCresolved

   This incident has been resolved.

1. 5 sierpnia 2025 10:39 UTCidentified

   We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

2. 5 sierpnia 2025 12:49 UTCresolved

   This incident has been resolved.

1. 30 lipca 2025 13:09 UTCinvestigating

   We are currently investigating this issue.

2. 30 lipca 2025 13:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 lipca 2025 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 lipca 2025 13:20 UTCresolved

   This incident has been resolved.

1. 30 lipca 2025 10:05 UTCinvestigating

   We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

2. 30 lipca 2025 10:30 UTCinvestigating

   We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

3. 30 lipca 2025 11:02 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 lipca 2025 11:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 lipca 2025 11:39 UTCresolved

   This incident has been resolved.

1. 24 lipca 2025 12:39 UTCinvestigating

   We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

2. 25 lipca 2025 08:10 UTCresolved

   We have received response from EE that they believe the issue to now be resolved.

1. 3 lipca 2025 11:12 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 3 lipca 2025 12:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 lipca 2025 12:17 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 lipca 2025 13:30 UTCresolved

   This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

1. 17 kwietnia 2025 10:19 UTCidentified

   We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

2. 28 sierpnia 2025 09:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 28 sierpnia 2025 09:34 UTCresolved

   This incident has been resolved.

1. 1 kwietnia 2025 13:13 UTCidentified

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1 kwietnia 2025 13:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 kwietnia 2025 13:34 UTCresolved

   This incident has been resolved.

1. 1 kwietnia 2025 10:39 UTCinvestigating

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1 kwietnia 2025 10:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 kwietnia 2025 10:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 kwietnia 2025 11:02 UTCresolved

   This incident has been resolved.

1. 31 stycznia 2025 16:08 UTCidentified

   We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.

2. 3 lutego 2025 09:11 UTCresolved

   This incident has been resolved.

1. 18 grudnia 2024 16:11 UTCinvestigating

   We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.

2. 18 grudnia 2024 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 grudnia 2024 17:03 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 18 grudnia 2024 17:16 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

5. 19 grudnia 2024 09:20 UTCresolved

   This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

1. 7 października 2024 10:06 UTCidentified

   We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.

2. 11 października 2024 11:31 UTCresolved

   The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.

1. 9 września 2024 08:17 UTCidentified

   Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.

2. 9 września 2024 11:55 UTCresolved

   This incident has been resolved.