Historia awarii Claravine

We're looking into an incident (Degraded performance) - Overnight during nightly backups, one of our list value indexes started to fail 6:39am UTC. We are re-indexing the list values index used. This is currently impacting LIST updates (requested list changes), this is NOT affecting submissions. There is no data loss involved in this incident.

The issue has been identified and a fix is being implemented.

Lists saving functions have been restored.

Intermittent submission errors detected at 1:20pm ET. Resolved at 3:20pm ET. No data loss occurred during that timeframe

Service restored at 9:34am ET - The Claravine platform response times were restored to allow customers to view their application pages. Claravine isolated the issue to a specific infrastructure pod and took actions to restore it. Incident reported at 9:13am ET - The Claravine platform was reported to have degraded response times and customers may have been temporarily unable to view certain application pages.

Adobe confirmed reports of processing issues on Adobe Analytics that started on Sep 3, 2025, and that Adobe is actively investigating. Claravine will share an update as soon as we receive more information.

Resolved - Adobe Analytics processing times are observed to be back to normal. Claravine will continue to monitor and stay in close communication with Adobe.

We are currently investigating a degradation of our submission processing services.

This incident has been resolved.

We are currently investigating the issue.

We are continuing to investigate this issue.

A fix has been implemented and we are currently monitoring.

This incident has been resolved.

The team is actively monitoring delays with the Adobe Classification API. Relevant 3rd parties have been notified of the increased latency and are investigating. Users may see submissions run longer than normal until the 3rd party API latency is resolved.

Adobe Classification API latency is still under active monitoring.

Claravine has monitored the Adobe API long enough to establish that delays are no longer happening. If customers still experience delays, please reach out to your Admin or CSM.

We are currently investigating this issue.

Users may not see all data when viewing or exporting reports.

A fix has been implemented. Historical data for reporting will become available gradually over the next 24 hours. The most recent 90 days of data is estimated to be available for reporting within 4 hours.

After monitoring, the team has concluded that all systems are operating nominally. If you continue to see degraded performance or experience other issues, please reach out to your Administrator or CSM.

Users are unable to load the Claravine platform

We are investigating the outage, and we will post updates as soon as possible.

The platform is back up. We are continuing to monitor the situation closely.

We will continue to keep a close eye on things, but we have confirmed that the problem no longer exists.

SSO login was unavailable from 11:52 AM MST to 1:17 PM MST. Please reach out to your CSM if you experience any further problems.

Traffic to our servers briefly increased by 25,000%. For a 5-minute period, most users experienced general slowness, and a small number of users experienced problems loading pages. We are keeping a close eye on the situation to avoid further disruptions.

We have received reports that certain users are unable to login to the Claravine platform using SSO-based accounts. We are currently investigating the issue.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Template submissions and template datasets are not viewable. The problem has been identified, and the teams are actively fixing the issue.

Submissions can be viewed again.

Submissions that include a Random are failing. The team is working to restore this functionality as soon as possible.

All submissions are working correctly now.

Template submissions are not being fully processed. We have identified where the problem is, and we are actively working on a solution.

Submissions are beginning to complete. We are closely monitoring submissions. During this time, loading submission data may be more slow than normal.

The problem has been resolved. We are continuing to monitor the situation closely.

Claravine is operating as expected. We are continuing to closely monitor.

We are aware of an issue affecting the delivery of emails due to a partial outage of the email partner we work with. We are monitoring the situation and working with Mailgun to resolve the issue as quickly as possible. For updates, please visit our partner's status page: https://status.mailgun.com/

The issue has been identified, and we are continuing to work with Mailgun.

Emails are beginning to be sent successfully. We are continuing to watch the issue to see if Mailgun's solution is complete or intermittent.

We are continuing to monitor for any further issues.

The issue has been resolved. Please contact your Claravine CSM if you have further questions.

Several submissions are failing to process. We are currently investigating the problem.

Submissions are now being processed successfully. We are monitoring performance to ensure all submissions are being processed successfully.

Submissions are processing like normal. Failed submissions during the partial outage have been resubmitted. If you see any residual problems, please contact your CSM.

Claravine is experiencing intermittent connectivity issues at this current time which may impact the user experience of the platform. Our engineering team is actively monitoring the application.

As of 8:14 AM PST, Amazon Web Services (AWS) resolved the issue Internet connectivity issue and restored normal service to the US-WEST-2 Region where the Claravine application is hosted. Our engineering team has confirmed all Claravine services have returned to normal service. We will continue to monitor the application for issues throughout the day. If you continue to experience issues with Claravine, please contact [email protected] . To follow or learn more about the status of AWS, please visit https://status.aws.amazon.com/ .

Claravine is experiencing intermittent connectivity issues at this current time which may impact the user experience of the platform. Our engineering team is actively monitoring the application.