Wychodzące połączenia do małego odsetka Centrów Rate są nieskuteczne
Początek 1 września 2026 23:00 UTC · 1d 12h
IssuesDrobny incydent
Dotknięte komponenty
Residential ServiceTrunkingHosted PBX
investigating
Obecnie badamy problem, w którym odsyłanie połączeń do małego odsetka cenników nie udaje się klientom. Zauważ, że dotyczy to tylko klientów bezpośrednio łączących się z naszą platformą XCast.
identified
Problem został zidentyfikowany i jest w trakcie wdrażania.
Opóźnienie dostawy poczty do usług poczty Microsoft
Początek 25 sierpnia 2026 20:51 UTC · 1d 17h
IssuesDrobny incydent
Dotknięte komponenty
Clearly Cloud USA - rClearly Cloud USA - wFax ServiceClearly Cloud Canada
investigating
Obserwujemy wzrost opóźnień w dostawie poczty dla wiadomości pochodzących z naszych platform do usług poczty Microsoft.
monitoring
Przetwarzanie kolejki przebiega z powodzeniem, choć powoli, ponieważ Microsoft akceptuje pocztę z naszej platformy (platform). Oczekujemy, że z czasem wzrosną również wskaźniki akceptacji. Inżynieria nadal monitoruje aktywność i poprawę dostaw.
monitoring
Nadal monitorujemy poprawę stawek za wysyłkę poczty do usług poczty Microsoft.
monitoring
Podczas gdy nadal mamy do czynienia z opóźnieniami w dostarczaniu poczty do usług poczty Microsoft, wskaźniki akceptacji stale się poprawiają, a obecne zaległości zostały prawie całkowicie przetworzone. Kontynuujemy monitorowanie wydajności i zamkniemy ją, gdy tylko będziemy zadowoleni ze spójnych stawek dostaw.
resolved
Poczta nadal płynie normalnie i przy oczekiwanym tempie realizacji bez opóźnień.
Nieregularna jakość połączeń z połączeniami przychodzącymi
Początek 21 sierpnia 2026 13:46 UTC · 1h 20m
IssuesDrobny incydent
Dotknięte komponenty
US EastClearly Cloud USA - wUS CentralCA EastInbound/Outbound Calls
investigating
Prowadzimy obecnie dochodzenie w sprawie problemów dotyczących jakości połączeń przerywanych z połączeniami przychodzącymi z naszymi wyższymi przewoźnikami
resolved
Przewoźnik górny rozwiązał problemy około 9: 13 rano CST
We are currently investigating an issue with our CA-East trunks and have taken them offline at this time.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Pulsar360 - Hosted PBX - Toronto Region - Connectivity Issues
Początek 9 czerwca 2026 19:22 UTC · 5h 54m
OutagePoważny incydent
Dotknięte komponenty
Dedicated VM PBX Hosts
investigating
IS NOC is reviewing reports of connectivity issues for some Pulsar360 hosted PBXs in the Toronto region.
investigating
Work continues to isolate and find the root cause for connectivity interruptions in the Toronto region.
monitoring
IS NOC has identified and resolved the issue(s) responsible for connectivity interruption. We are seeing alarms clearing at this time and will continue to monitor.
resolved
All services remain stable and operational, free from the previously experienced issues.
Issues with Chat/SMS on Clearly Cloud USA - w
Początek 9 czerwca 2026 14:27 UTC · 2h 57m
Pending
Dotknięte komponenty
Clearly Cloud USA - w
investigating
We are currently investigating an issue which is affecting chat/sms on Clearly Cloud USA - w
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
US-Central Connectivity Instability
Początek 1 czerwca 2026 13:54 UTC · 6h 20m
Pending
Dotknięte komponenty
Sendfax.to APIUS CentralFax Service
monitoring
We are seeing some isolated connectivity issues in our US-Central region facilities. They seem to be transient in nature and quick to assert/resolve. We are working with our upstream provider(s) and monitoring closely.
Our US-Central datacenter is experiencing routing issues at this time. Intermittent problems are resulting from this.
identified
Our upstream connectivity provider(s) are experiencing degraded network performance which is affecting ClearlyIP/14IP services. They are working diligently to resolve this issue.
identified
Work continues by our upstream provider(s) to isolate and resolve the root connectivity issues.
identified
Work continues by our upstream provider(s) to isolate and resolve an apparent DDoS attack affecting multiple customers at the US-Central facilities.
monitoring
We are seeing recovery but are continuing to monitor the situation while our upstream provider(s) work towards a full resolution.
identified
We are seeing degraded connectivity once again, affecting services in US-Central. We are awaiting updates and progress reports from our upstream provider(s).
monitoring
We are once again seeing recovery and are continuing to monitor the situation. Our upstream provider(s) have confirmed positive progress towards resolution of this ongoing DDoS event.
monitoring
Latest updates from our upstream provider(s) indicate a full restoration of all services and connectivity. We are confirming the same and continue to see clean network operation at this time. We will continue to monitor.
resolved
Connectivity has remained stable.
postmortem
**Summary / Impact**
On the afternoon of May 31st, 2026, 14IP's network operations group began to observe connectivity issues with resources located at its US-Central \(MKE\) data center. The team began working with their counterparts at the data center facility to understand the nature of the problem. It was quickly determined that a distributed denial of service \(DDoS\) attack targeted upstream was affecting all tenants of the data center.
Significant malicious traffic \(exceeding 450gbps\) was measured upstream during the peak of the attack which overwhelmed equipment as well as primary, secondary, and tertiary links. This traffic was mitigated through coordinated, escalating filtering with upstream transit providers, as well as internal engineering to stabilize routing.
During the incident, connectivity to systems and services primarily located in this data center were impacted significantly for periods of time between approximately 2 PM ET and 9:30 PM ET. This included Clearly Cloud, ComXchange hosted, Xivea, Business Connect, EPlatform, and several other systems. \(US-East trunking services continued to operate during the US-Central incident.\)
**Follow-Up**
Several facility-level network and system improvements have been implemented following the incident which should reduce the risk of future occurrences. This includes the deployment of additional DDoS scrubbing capacity, improved granularity for detecting attacks, additional fiber capacity upstream, as well as core network enhancements.
14IP plans additional improvements to its systems and operations to improve platform resilience and flexibility when responding to future incidents.
Upstream Canadian carrier down
Początek 28 maja 2026 17:16 UTC · 1h 34m
IssuesDrobny incydent
Dotknięte komponenty
US EastUS CentralCA EastClearly Cloud Canada
identified
An upstream Canadian carrier is currently having issues. This may affect incoming calls routed through that carrier, but is limited to ONLY Canadian DIDs through that carrier. Outbound should not be affected.
At this time, we have no information from the carrier on ETA.
monitoring
The upstream carrier is now routing properly. We are monitoring and waiting on more information related to the outage.
resolved
This incident has been resolved.
Clearly Cloud USA Call Panel showing insecure
Początek 27 kwietnia 2026 18:26 UTC · 25m
IssuesDrobny incydent
Dotknięte komponenty
Clearly Cloud USA - w
investigating
The team is investigating Call Panel on Clearly Cloud USA displaying a bad certificate.
We are seeing issues with provisioning and registration of some Grandstream devices. The team is actively reviewing the situation
monitoring
We have implemented a fix. If you are still having issues with your devices, please contact us by emailing [email protected] and we can assist you further.
resolved
This incident has been resolved.
Issues with portals and CDM
Początek 19 marca 2026 14:00 UTC · 1h 37m
IssuesDrobny incydent
Dotknięte komponenty
Sendfax.to APICloud Device ManagerStoreFax ServiceRedirect Server
identified
The team has identified the issue and is currently working on a fix.
resolved
This incident has been resolved.
Outbound calling issues for some clients
Początek 13 marca 2026 23:52 UTC · 1h 28m
IssuesDrobny incydent
Dotknięte komponenty
US EastUS CentralCA EastInbound/Outbound Calls
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
resolved
This incident has been resolved.
Call Panel inoperative
Początek 19 lutego 2026 14:54 UTC · 2h 9m
OutagePoważny incydent
Dotknięte komponenty
Clearly Cloud Canada
investigating
We are currently investigating an issue with Call Panel on Clearly Cloud Canada.
investigating
We are continuing to investigate this issue.
monitoring
A fix is being implemented. If you still are experiencing issues, please open a support ticket and the team will assist.
resolved
This incident has been resolved.
Clearly Cloud USA registration and calling issues
Początek 15 grudnia 2025 18:41 UTC · 20m
OutageKrytyczny incydent
Dotknięte komponenty
Clearly Cloud USA - w
investigating
The team is currently investigating an issue with Clearly Cloud USA
identified
The team has identified the issue and should be resolved quickly.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Intermittent calling issues on PBXPro.net
Początek 4 grudnia 2025 18:57 UTC · 27m
IssuesDrobny incydent
Dotknięte komponenty
PBXPro Multi-tenant Solution
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Calling issues with Clearly Cloud USA
Początek 2 grudnia 2025 16:45 UTC · 3h 0m
OutageKrytyczny incydent
Dotknięte komponenty
Clearly Cloud USA - w
investigating
We are currently investigating inbound and outbound calling issues with Clearly Cloud US platform.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
SIP2 and Proxy55 offline
Początek 11 listopada 2025 11:15 UTC · 0m
IssuesDrobny incydent
resolved
SIP2 and Proxy55 are not responding. Calls routing to failover trunks
Calling issues with US East trunks
Początek 3 listopada 2025 16:49 UTC · 1h 21m
IssuesDrobny incydent
Dotknięte komponenty
US East
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
postmortem
At approximately 11:27AM ET on November 3, ClearlyIP's NOC team began to receive system alerts indicating excess session activity within its US-East trunking systems. The team's investigation identified unauthenticated INVITE messages being received from unknown IPs as the source of the excess traffic, as well as a customer generating unexpected levels of outbound calls. Steps were taken to mitigate the traffic's impact, including restarting affected services to clear sessions and restore normal status. By approximately 11:55AM ET, the US-East situation was stabilized and session traffic had returned to normal levels.
The team has identified a number of improvements and traffic management strategies to help avoid similar incidents which will be implemented in future maintenance events.