Historia awarii Clearsale

1. 14 sierpnia 2026 16:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14 sierpnia 2026 16:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 13 sierpnia 2026 18:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13 sierpnia 2026 18:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 sierpnia 2026 19:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28 lipca 2026 14:46 UTCinvestigating

   Obecnie doświadczamy niestabilności w związku z aktualizacjami statusu zamówienia. Nasz zespół techniczny aktywnie pracuje nad analizą i rozwiązaniem problemu w celu jak najszybszego przywrócenia normalnych operacji.

2. 28 lipca 2026 16:05 UTCresolved

   Z przyjemnością informujemy, że nasz zespół techniczny zajął się tą kwestią i aplikacja funkcjonuje teraz normalnie. Jeśli problem pojawi się ponownie, prosimy o kontakt z naszym zespołem wsparcia przez e-mail na support- clearsale @ experian.com

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 17 czerwca 2026 14:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17 czerwca 2026 14:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 czerwca 2026 14:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17 czerwca 2026 18:06 UTCresolved

   This incident has been resolved.

1. 15 stycznia 2026 17:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 stycznia 2026 20:33 UTCinvestigating

   This incident has been resolved.

3. 15 stycznia 2026 20:33 UTCresolved

   This incident has been resolved.

1. 18 grudnia 2025 19:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29 października 2025 18:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29 października 2025 21:55 UTCresolved

   The Client Portal is back online.

1. 14 października 2025 23:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 października 2025 01:19 UTCresolved

   This incident has been resolved.

1. 16 czerwca 2025 14:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16 czerwca 2025 15:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9 maja 2025 13:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9 maja 2025 13:18 UTCinvestigating

   The problem was solved.

3. 9 maja 2025 13:18 UTCresolved

   This incident has been resolved.

1. 31 marca 2025 13:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31 marca 2025 15:39 UTCresolved

   This incident has been resolved.

1. 13 marca 2025 20:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12 lutego 2025 18:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12 lutego 2025 18:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 lutego 2025 19:15 UTCresolved

   This incident has been resolved.

1. 11 lutego 2025 16:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11 lutego 2025 17:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool