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    50 Cloudapp incidents · czerwiec 2017 — official updates, affected components, duration and resolution details.

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    Increased error rates with workflow automations

    Początek 20 października 2025 16:16 UTC · 8h 39m

    Pending
    Dotknięte komponenty
    Website
    1. 20 października 2025 16:16 UTCinvestigating

      We're experiencing an elevated level of issues caused by our upstream workflow provider. Many supported integrations are affected by this outage. Some webhooks and app events may not be sending data while the outage persists. We do not expect any data loss.

    2. 20 października 2025 16:17 UTCmonitoring

      Issue was identified as coming from an upstream cloud service (AWS). We are monitoring the situation.

    3. 20 października 2025 19:02 UTCmonitoring

      We are currently experiencing an issue with thumbnail loading, which appears to be related to an ongoing AWS incident. Our team is actively monitoring the situation and will provide updates as they become available.

    4. 21 października 2025 00:55 UTCresolved

      This incident has been resolved.

    Marketing Websites (Zight & GetCloudApp.com) Unavailable

    Początek 2 maja 2023 20:15 UTC · 3h 57m

    OutageKrytyczny incydent
    Dotknięte komponenty
    WebsiteViewerAPI
    1. 2 maja 2023 21:03 UTCmonitoring

      An upstream provider to Zight is having a regional outage that is affecting our www.zight.com & www.getcloudapp.com domains. The issue is known to the upstream provider, and they are working towards a fix. As a Zight (formerly CloudApp) user, your access to our core product, core API, and dashboard should not be interrupted and this only affects our marketing pages. You can continue to access the core product at https://share.getcloudapp.com/dashboard

    2. 3 maja 2023 01:12 UTCresolved

      Resolved and now experiencing peak performance

    Degraded performance

    Początek 24 kwietnia 2023 15:00 UTC · 0m

    IssuesDrobny incydent
    1. 24 kwietnia 2023 16:49 UTCresolved

      This incident has been resolved.

    Degraded performance

    Początek 8 listopada 2022 15:00 UTC · 1h 28m

    IssuesDrobny incydent
    Dotknięte komponenty
    ViewerAPI
    1. 8 listopada 2022 16:22 UTCmonitoring

      We have an ongoing incident on the 3rd party system. We are monitoring the situation.

    2. 8 listopada 2022 16:28 UTCresolved

      This incident has been resolved.

    cl.ly domain interruption

    Początek 17 maja 2022 14:17 UTC · 0m

    IssuesDrobny incydent
    Dotknięte komponenty
    Viewer
    1. 17 maja 2022 14:17 UTCresolved

      The SSL certificate for the domain cl.ly had a successful but delayed renewal. The domain should now be fully accessible. This may have affected a small subset of customers.

    Custom domain misconfiguration

    Początek 26 kwietnia 2022 14:00 UTC · 0m

    Pending
    1. 26 kwietnia 2022 15:11 UTCresolved

      A misconfiguration set for custom domain accounts caused specific accounts to be inaccessible due to a gateway timeout

    API Degredation

    Początek 31 marca 2022 19:30 UTC · 0m

    Pending
    1. 11 kwietnia 2022 15:34 UTCresolved

      The incident was caused by an increase in traffic due to one of our customers performed a high load security scan. Users were unable to upload captures or view recorded screencasts. Some users were unable to view content on the web.

    API Degredation

    Początek 1 marca 2022 08:00 UTC · 30d 23h

    Pending
    1. 11 kwietnia 2022 15:39 UTCresolved

      The incident was caused by an increase in traffic due to one of our customers performed a high load security scan. Users were unable to upload captures or view recorded screencasts. Some users were unable to view content on the web.

    There may be residual issues with CloudApp after our infrastructure provider, AWS, has had issues today.

    Początek 7 grudnia 2021 18:18 UTC · 9h 30m

    Pending
    Dotknięte komponenty
    WebsiteViewerAPI
    1. 7 grudnia 2021 18:18 UTCmonitoring

      We are monitoring the platform.

    2. 8 grudnia 2021 03:48 UTCresolved

      This incident has been resolved.

    Our hosting provider, AWS, is currently down/unavailable

    Początek 7 grudnia 2021 16:10 UTC · 2h 7m

    OutageKrytyczny incydent
    Dotknięte komponenty
    WebsiteViewerAPI
    1. 7 grudnia 2021 16:10 UTCmonitoring

      We are monitoring the situation and expect that it will be available and resolved again very quickly.

    2. 7 grudnia 2021 16:10 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 7 grudnia 2021 18:17 UTCresolved

      This incident has been resolved and AWS infrastructure is now back & operational.

    We are experiencing elevated error rates

    Początek 9 sierpnia 2021 15:17 UTC · 2h 38m

    Pending
    Dotknięte komponenty
    WebsiteViewerAPI
    1. 9 sierpnia 2021 15:17 UTCidentified

      We are currently investigating the issue

    2. 9 sierpnia 2021 17:55 UTCresolved

      This incident has been resolved.

    Slow loading in viewer and website

    Początek 20 kwietnia 2021 15:23 UTC · 54m

    OutagePoważny incydent
    Dotknięte komponenty
    WebsiteViewer
    1. 20 kwietnia 2021 15:23 UTCinvestigating

      We are currently investigating this issue.

    2. 20 kwietnia 2021 16:16 UTCresolved

      This incident has been resolved.

    Experiencing downtime

    Początek 22 lutego 2021 18:58 UTC · 6m

    OutageKrytyczny incydent
    Dotknięte komponenty
    API
    1. 22 lutego 2021 18:58 UTCinvestigating

      We are currently investigating this issue.

    2. 22 lutego 2021 19:05 UTCresolved

      This incident has been resolved.

    Viewer outage

    Początek 19 lutego 2021 16:55 UTC · 30m

    Pending
    Dotknięte komponenty
    Viewer
    1. 19 lutego 2021 16:55 UTCinvestigating

      We are currently investigating this issue.

    2. 19 lutego 2021 17:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 lutego 2021 17:25 UTCresolved

      This incident has been resolved.

    Upload performance issue.

    Początek 6 stycznia 2021 17:40 UTC · 4h 30m

    OutagePoważny incydent
    Dotknięte komponenty
    API
    1. 6 stycznia 2021 17:40 UTCinvestigating

      We are currently investigating this issue.

    2. 6 stycznia 2021 22:09 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 stycznia 2021 22:09 UTCresolved

      This incident has been resolved.

    Google Authentication Down

    Początek 15 lipca 2020 19:03 UTC · 1h 21m

    OutagePoważny incydent
    Dotknięte komponenty
    Website
    1. 15 lipca 2020 19:03 UTCinvestigating

      We are currently investigating an issue with Google authetication. It is partially affecting users and redirecting them to a error page.

    2. 15 lipca 2020 20:24 UTCresolved

      We diagnosed and pulled back an update to the website and now it's working!

    Web Viewer & Upload

    Początek 12 czerwca 2020 16:50 UTC · 34m

    OutagePoważny incydent
    Dotknięte komponenty
    Viewer
    1. 12 czerwca 2020 16:50 UTCinvestigating

      We are experiencing some temporary issues with upload and web viewer.

    2. 12 czerwca 2020 16:50 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 czerwca 2020 17:14 UTCmonitoring

      The situation was caused by an acting out deploy. We've taken back that deploy and monitoring the situation.

    4. 12 czerwca 2020 17:24 UTCresolved

      We have seen that viewer & upload are fully operational now.

    Google Sign-in

    Początek 19 maja 2020 18:39 UTC · 48m

    OutagePoważny incydent
    Dotknięte komponenty
    Website
    1. 19 maja 2020 18:39 UTCinvestigating

      We are currently investigating an issue with Google sign-in. Currently, it is not logging in and redirecting to the login page.

    2. 19 maja 2020 18:39 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 maja 2020 19:27 UTCresolved

      We've identified the issue, and sent a fix. :)

    Elevated API Errors

    Początek 27 marca 2020 16:00 UTC · 9m

    IssuesDrobny incydent
    1. 27 marca 2020 16:00 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 27 marca 2020 16:10 UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Początek 24 marca 2020 15:59 UTC · 1m

    Pending
    Dotknięte komponenty
    WebsiteViewerAPI
    1. 24 marca 2020 15:59 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 24 marca 2020 16:00 UTCresolved

      Resolved and now experiencing peak performance