Historia awarii Commpeak

1. 26 sierpnia 2026 07:56 UTCinvestigating

   Obecnie doświadczamy zakłóceń wpływających na wiele usług CommPeak, w tym [Voice / SIP trunking, SMS, DID rezerw, Dialer, Portal Klienta, API]. W tym okresie można zobaczyć [nieudane próby wywołania, opóźnione dostarczanie wiadomości, błędy logowania portalu, timeout API]. Nasz zespół inżynieryjny zidentyfikował ten problem na [07: 34 UTC] i aktywnie pracuje nad przywróceniem pełnej obsługi. To nasz najwyższy priorytet i wszystkie odpowiednie zespoły są zaangażowane. Następną aktualizację wyślemy do [08: 15 UTC], lub wcześniej, jeśli sytuacja się zmieni. Rozumiemy, jaki to ma wpływ na wasze działania i przykro nam z powodu zakłóceń. W przypadku pytań specyficznych dla danego konta, prosimy o kontakt z menedżerem konta lub support @ commpeak.com. com.

2. 26 sierpnia 2026 08:00 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 5 grudnia 2025 09:12 UTCinvestigating

   Our team is actively investigating the ongoing outage and working toward a resolution

2. 5 grudnia 2025 09:17 UTCmonitoring

   The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

3. 5 grudnia 2025 09:23 UTCresolved

   This incident has been resolved

1. 18 listopada 2025 11:59 UTCinvestigating

   We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

2. 18 listopada 2025 12:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 listopada 2025 15:08 UTCmonitoring

   We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

4. 18 listopada 2025 17:53 UTCresolved

   The incident has been resolved and all services are operating normally.

1. 4 sierpnia 2025 10:10 UTCinvestigating

   We are currently investigating degraded network performance for our infrastructure in European Region.

2. 4 sierpnia 2025 10:42 UTCidentified

   There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

3. 4 sierpnia 2025 12:17 UTCmonitoring

   Cloudflare has mitigated the current impact. We will continue to monitor the network status.

4. 5 sierpnia 2025 06:13 UTCresolved

   This incident has been resolved.

1. 17 lipca 2025 15:32 UTCinvestigating

   We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 17 lipca 2025 16:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 lipca 2025 17:08 UTCresolved

   This incident has been resolved.

1. 30 czerwca 2025 07:39 UTCidentified

   We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 30 czerwca 2025 10:01 UTCresolved

   The incident has been resolved.

1. 29 sierpnia 2024 04:46 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29 sierpnia 2024 06:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 sierpnia 2024 07:01 UTCresolved

   This incident has been resolved.

1. 5 sierpnia 2024 08:14 UTCinvestigating

   CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

2. 5 sierpnia 2024 08:41 UTCresolved

   This incident has been resolved.

1. 22 lutego 2024 10:01 UTCidentified

   Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

2. 22 lutego 2024 11:10 UTCmonitoring

   Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

3. 22 lutego 2024 13:12 UTCresolved

   Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

1. 20 lutego 2024 09:17 UTCinvestigating

   We are currently investigating this issue.

2. 20 lutego 2024 10:31 UTCresolved

   This incident has been resolved.

1. 30 października 2023 20:10 UTCinvestigating

   CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

2. 30 października 2023 20:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 października 2023 20:39 UTCresolved

   This incident has been resolved.

1. 4 października 2023 11:02 UTCinvestigating

   We are currently investigating this issue.

2. 4 października 2023 11:13 UTCidentified

   We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

3. 4 października 2023 13:00 UTCmonitoring

   Adjustment has been implemented, and we are monitoring the results.

4. 8 października 2023 09:37 UTCresolved

   This incident has been resolved.

1. 24 sierpnia 2023 10:20 UTCinvestigating

   We are currently investigating this issue.

2. 24 sierpnia 2023 10:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 sierpnia 2023 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 sierpnia 2023 10:54 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 24 sierpnia 2023 11:51 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

6. 24 sierpnia 2023 12:36 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

7. 24 sierpnia 2023 15:15 UTCmonitoring

   We applied a developed workaround and monitoring the results.

8. 25 sierpnia 2023 11:00 UTCresolved

   We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

1. 8 listopada 2022 17:16 UTCinvestigating

   We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

2. 8 listopada 2022 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 listopada 2022 18:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 listopada 2022 18:10 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 8 listopada 2022 18:17 UTCresolved

   This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

1. 29 sierpnia 2022 15:51 UTCinvestigating

   We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

2. 29 sierpnia 2022 16:03 UTCresolved

   This incident has been resolved.

3. 30 sierpnia 2022 08:40 UTCpostmortem

   Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

1. 12 lipca 2022 09:21 UTCinvestigating

   We are currently investigating this issue.

2. 12 lipca 2022 09:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 lipca 2022 09:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 lipca 2022 10:30 UTCresolved

   This incident has been resolved.

1. 28 czerwca 2022 14:32 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 28 czerwca 2022 14:52 UTCresolved

   This incident has been resolved.

1. 21 czerwca 2022 06:54 UTCinvestigating

   We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

2. 21 czerwca 2022 07:07 UTCidentified

   The issue is related to our CDN provider Cloudflare, we are working on a fix.

3. 21 czerwca 2022 07:32 UTCmonitoring

   A fix was applied, we are monitoring the result.

4. 21 czerwca 2022 08:15 UTCresolved

   This incident has been resolved.

1. 30 kwietnia 2022 16:14 UTCinvestigating

   Our Skype and Telegram to Live Chat bridges are experiencing an outage. Please use our Live Chat or our support e-mail for technical support.

2. 30 kwietnia 2022 16:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 maja 2022 16:19 UTCinvestigating

   Our support is unreachable via Skype and Telegram. Please reach out via our Live Chat and/or by support e-mail. We are still working to solve this matter.

4. 4 maja 2022 15:22 UTCresolved

   This incident has been resolved.

1. 29 marca 2022 12:09 UTCmonitoring

   Datacenter technical issue occurred with one of our datacenters in Europe, affecting our Dialer services. We have recovered from the incident and we are currently monitoring the failed component.

2. 29 marca 2022 12:21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 marca 2022 12:39 UTCresolved

   This incident has been resolved.