Historia awarii Coveo Cloud

1. 26 sierpnia 2026 19:12 UTCinvestigating

   Obecnie badamy problem wpływający na stronę wyszukiwania za pomocą hostingu budowniczego we wszystkich regionach. Strony te są obecnie niedostępne. Nasz zespół prowadzi śledztwo i będzie publikował regularne aktualizacje aż do rozwiązania.

2. 26 sierpnia 2026 19:25 UTCmonitoring

   Fix został wdrożony i wszystkie Hosted strony wyszukiwania są teraz operacyjne. Będziemy nadal uważnie monitorować sytuację.

3. 26 sierpnia 2026 20:17 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 18 sierpnia 2026 16:34 UTCidentified

   Zidentyfikowaliśmy problem dotykający grupy Invites w regionie USA. Klienci mogą nie być w stanie zaprosić nowego użytkownika do swojej organizacji. Nasz zespół pracuje już nad łagodzeniem skutków i będzie publikował regularne aktualizacje aż do rozwiązania. Jeśli potrzebujesz pomocy lub chcesz się z nami skontaktować, odwiedź nasz portal pomocy

2. 18 sierpnia 2026 16:52 UTCmonitoring

   Kwestia ta została ustalona i aktywnie monitorujemy tę usługę. Dziękuję za cierpliwość.

3. 18 sierpnia 2026 17:10 UTCresolved

   Usługa pozostaje w pełni funkcjonalna od ostatniej aktualizacji. Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 4 sierpnia 2026 20:16 UTCinvestigating

   We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 sierpnia 2026 21:30 UTCmonitoring

   The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

3. 5 sierpnia 2026 00:48 UTCresolved

   Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal

1. 17 lipca 2026 12:05 UTCinvestigating

   Badamy problem dotyczący poszukiwań handlowych. W przypadku podzbioru klientów niektóre pola, które wcześniej istniały, mogą brakować w odpowiedziach AdditionalFields in Commerce API. Nasz zespół prowadzi śledztwo i będzie publikował regularne aktualizacje aż do rozwiązania. Jeśli potrzebujesz pomocy lub chcesz się z nami skontaktować, odwiedź nasz portal pomocy

2. 17 lipca 2026 12:26 UTCidentified

   Zidentyfikowano przyczynę i nasz zespół pracuje nad złagodzeniem problemu.

3. 17 lipca 2026 12:48 UTCidentified

   Zidentyfikowaliśmy rozwiązanie i oczekujemy, że problem zostanie rozwiązany w ciągu godziny. Klienci polegający na standardowych polach istniejących w obiekcie dodatkowych pól są dotknięci. Problem ten można rozwiązać, polegając bezpośrednio na samych standardowych polach, zamiast korzystać z nich poprzez dodatkowe pola

4. 17 lipca 2026 13:16 UTCmonitoring

   Ustawienie zostało wdrożone i potwierdzone do pracy, eliminując wpływ. Kontynuujemy monitorowanie służby.

5. 17 lipca 2026 13:55 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 16 lipca 2026 10:56 UTCidentified

   Zidentyfikowaliśmy problem wpływający na sprawozdawczość analityczną i podzbiór modeli ML w regionie USA. Zapobiega to uaktualnianiu naszych danych i raportowaniu platform. Obserwowane dane mogą być opóźnione. Nasz zespół pracuje już nad łagodzeniem skutków i będzie publikował regularne aktualizacje aż do rozwiązania. Jeśli potrzebujesz pomocy lub chcesz się z nami skontaktować, odwiedź nasz portal pomocy

2. 16 lipca 2026 16:07 UTCidentified

   Zidentyfikowaliśmy przyczynę, a nasz zespół nadal aktywnie pracuje nad rozwiązaniem problemu.

3. 17 lipca 2026 01:15 UTCidentified

   Nasz zespół wdrożył skuteczne środki łagodzące, które w większości przypadków zmniejszyły najgorsze skutki. Jednakże podzbiór klientów będzie nadal dostrzegał opóźnienia w świeżości danych w odniesieniu do danych wykorzystywanych w Konsoli Administracyjnej. Nadal pracujemy nad całkowitym łagodzeniem skutków kryzysu.

4. 17 lipca 2026 01:48 UTCresolved

   Kwestia ta została w pełni złagodzona i ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 10 lipca 2026 18:12 UTCidentified

   We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 lipca 2026 18:31 UTCidentified

   We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.

3. 10 lipca 2026 18:54 UTCidentified

   We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.

4. 10 lipca 2026 19:50 UTCmonitoring

   The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

5. 10 lipca 2026 21:40 UTCresolved

   This incident has been resolved.

1. 21 maja 2026 16:16 UTCidentified

   We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 21 maja 2026 16:53 UTCmonitoring

   A fix has been deployed and we are monitoring the results.

3. 21 maja 2026 17:52 UTCresolved

   This incident has been resolved.

1. 8 maja 2026 11:39 UTCidentified

   We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 maja 2026 14:56 UTCidentified

   We've identified the root cause and our team is working towards processing historical data.

3. 8 maja 2026 19:03 UTCmonitoring

   Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

4. 8 maja 2026 19:51 UTCresolved

   This incident has been resolved.

1. 29 kwietnia 2026 15:01 UTCidentified

   We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal

2. 29 kwietnia 2026 16:31 UTCmonitoring

   A fix has been implemented and we will continue monitoring the results. Thank you for your patience.

3. 29 kwietnia 2026 21:31 UTCresolved

   This incident has been resolved.

1. 27 kwietnia 2026 20:47 UTCresolved

   Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

1. 8 kwietnia 2026 19:14 UTCidentified

   We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 kwietnia 2026 19:21 UTCmonitoring

   The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

3. 8 kwietnia 2026 19:56 UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 3 kwietnia 2026 21:53 UTCinvestigating

   We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 kwietnia 2026 01:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal

3. 4 kwietnia 2026 02:33 UTCresolved

   This incident has been resolved.

1. 27 marca 2026 02:33 UTCidentified

   We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 27 marca 2026 03:21 UTCidentified

   The root cause has been identified and a fix is currently being implemented.

3. 27 marca 2026 04:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Content updates are now being processed again.

4. 27 marca 2026 04:16 UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 4 marca 2026 06:22 UTCmonitoring

   We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.

2. 4 marca 2026 06:26 UTCresolved

   This incident has been resolved.

1. 6 lutego 2026 22:24 UTCinvestigating

   We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

2. 6 lutego 2026 22:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 lutego 2026 22:44 UTCidentified

   The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

4. 7 lutego 2026 01:00 UTCmonitoring

   The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

5. 7 lutego 2026 02:42 UTCresolved

   This incident has been resolved.

1. 13 stycznia 2026 22:53 UTCmonitoring

   We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

2. 13 stycznia 2026 23:00 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 13 stycznia 2026 23:31 UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 16 grudnia 2025 09:37 UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 16 grudnia 2025 10:18 UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

3. 16 grudnia 2025 18:07 UTCidentified

   The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

4. 17 grudnia 2025 02:20 UTCresolved

   The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal

1. 10 grudnia 2025 05:34 UTCidentified

   We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 grudnia 2025 06:12 UTCmonitoring

   The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.

3. 10 grudnia 2025 15:28 UTCresolved

   This incident has been resolved.

1. 21 listopada 2025 21:15 UTCmonitoring

   As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists .  If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article .

2. 24 listopada 2025 16:14 UTCresolved

   This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

1. 20 października 2025 09:50 UTCmonitoring

   An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.

2. 20 października 2025 11:27 UTCmonitoring

   The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and we are working on a document processing backlog that accumulated over the incident in the US region. All other region's document processing is caught up to real time.

3. 20 października 2025 13:11 UTCidentified

   Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services in the US region. Users of this service are currently seeing elevated error rates. We are also continuing to process the previously mentioned document processing backlog.

4. 20 października 2025 13:50 UTCidentified

   All document processing backlogs have been processed, so indexed documents are now up to date for all customers in all regions. We are continuing to see elevated error rates on the Analytics Read service as the issue with our infrastructure provider is ongoing.

5. 20 października 2025 15:11 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing.

6. 20 października 2025 16:29 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results.

7. 20 października 2025 17:37 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date.

8. 20 października 2025 18:39 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations.

9. 20 października 2025 20:46 UTCidentified

   We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations.

10. 20 października 2025 21:42 UTCmonitoring

    All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely.

11. 21 października 2025 11:29 UTCresolved

    This incident has been resolved. All services have remained fully operational since the last update.