Historia awarii Datarobot

1. 18 sierpnia 2026 12:20 UTCidentified

   Sesja Codespace w Generative AI Playground nie powiodła się z powodu błędu walidacyjnego. Maszynownia pracuje nad stworzeniem rozwiązania.

2. 18 sierpnia 2026 13:56 UTCidentified

   Inżynieria wdrożyła rozwiązanie i obecnie pracuje nad rozmieszczeniem go w klastrach produkcyjnych.

3. 18 sierpnia 2026 14:44 UTCresolved

   Fix jest teraz stosowany do wszystkich środowisk Prod i Generative AI Playground działa zgodnie z oczekiwaniami.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 lipca 2026 17:32 UTCinvestigating

   Zespół DataRobot Engineering obserwował problemy podczas tworzenia bazy danych DataRobot. Obecnie ma to wpływ na wszystkie środowiska MTS DataRobot i inżynieria bada przyczynę.

2. 24 lipca 2026 17:44 UTCmonitoring

   Zespół inżynieryjny zastosował system naprawczy i tworzenie bazy danych Vector jest teraz sprawne. Zespół monitoruje sytuację.

3. 24 lipca 2026 18:42 UTCresolved

   Zespół inżynierów zauważył, że tworzenie bazy danych Vector działa we wszystkich środowiskach DataRobot MTS. Incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 2 lipca 2026 13:03 UTCinvestigating

   We are investigating issues in MTSaaS within EU region impacting prediction requests against Custom Models deployments.

2. 2 lipca 2026 13:20 UTCidentified

   The team root caused the issue causing HTTP 403 responses for Custom Model deployments in EU region.  Mitigations were applied and the team is verifying the fix stabilized the service.

3. 2 lipca 2026 13:37 UTCresolved

   The issue is contained and the team has verified that predictions against Custom Models in all MTSaaS environments are healthy.

1. 29 maja 2026 08:37 UTCidentified

   Batch jobs that are currently in the queue are completed successfully; however, their completion status is not being updated correctly. As a temporary workaround, we are manually marking these jobs as completed while we work on implementing a solution.

2. 29 maja 2026 10:22 UTCidentified

   The affected jobs have been resolved and the issue is mitigated. Engineering is actively working on a permanent fix and testing is currently underway

3. 29 maja 2026 14:38 UTCmonitoring

   The remediation script has been deployed and Engineering is actively monitoring the situation. Batch jobs may take longer than usual to show as completed until a permanent fix is rolled out in the next production deployment.

4. 29 maja 2026 15:20 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 3 czerwca 2026 09:29 UTCresolved

   A fix has been deployed to production and the issue is now resolved. All systems are operating normally.

1. 28 maja 2026 09:09 UTCidentified

   Feature drift statistics are currently experiencing a processing delay of approximately 1 hour. No data has been lost, and all metrics will reflect accurate values once processing catches up. Our team is actively working to resolve this.

2. 28 maja 2026 09:47 UTCresolved

   Feature drift statistics processing has been restored to normal. All metrics are now up to date. No data was lost.

1. 26 maja 2026 05:09 UTCinvestigating

   We are experiencing a service interruption with Custom Models functionality in US SAAS environment. Predictions to existing deployments are working fine, but users cannot create new custom models. Engineering is investigating the issue and will provide updates as we make further progress.

2. 26 maja 2026 06:01 UTCmonitoring

   Engineering has applied a fix in the US SAAS environment which resolved the issue. At the time of issue, some users might have experienced issues with Custom Apps, Data upload and custom model creation. The issue is contained.

3. 26 maja 2026 06:04 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 26 maja 2026 06:18 UTCresolved

   Custom Models, Custom Applications & Data upload services are back to Operational state in US SAAS Environment. Issue is Resolved.

1. 8 maja 2026 03:53 UTCmonitoring

   We are currently experiencing intermittent service issues in US Production, which are primarily affecting the launch of new workloads for Notebooks, Custom models, and Custom Applications. This issue does not impact existing workloads. This disruption is strongly correlated with an ongoing AWS Availability Zone outage (https://health.aws.amazon.com/health/status), causing resource allocation failures. The team is actively monitoring the situation and tracking updates from AWS.

2. 8 maja 2026 06:13 UTCidentified

   We are continuing to experience issues launching new workloads for Custom Models and Custom Applications in US Production. This is connected to an ongoing AWS outage. Our team is exploring multiple mitigation options.

3. 8 maja 2026 13:40 UTCmonitoring

   Engineering resolved the underlying issue with workload scheduling and is monitoring the cluster.

4. 8 maja 2026 20:21 UTCresolved

   Engineering confirmed the issue is resolved and all services are restored.

1. 10 kwietnia 2026 10:24 UTCmonitoring

   Processing actual messages on JP MTS is delayed due to autoscaling malfunction. Engineering scaled up the deployment to alleviate the issue. Root cause mitigation in progress

2. 10 kwietnia 2026 11:01 UTCresolved

   Engineering has applied the required infrastructure configuration changes. The service is operating normally and no further user impact is observed. Engineering will continue monitoring cluster health to ensure stability. The incident is now marked as Contained.

1. 9 kwietnia 2026 21:56 UTCinvestigating

   We're experiencing an elevated level of errors and are currently looking into the issue.

2. 9 kwietnia 2026 22:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 kwietnia 2026 11:31 UTCmonitoring

   Engineering has applied changes to mitigate the elevated error rates. Services are now operating normally. We are continuing to monitor the system while investigating the cause of the issue.

4. 10 kwietnia 2026 13:04 UTCresolved

   Engineering has implemented the required fixes to resolve the elevated error rates. Services are now operating normally, and no further user impact has been observed. The team will continue to monitor the system to ensure stability. The incident is now considered contained.

1. 30 marca 2026 20:43 UTCidentified

   Our engineering team has found the the Quay outage currently happening is causing degraded performance across the DataRobot platform. Engineering is currently monitoring the situation.

2. 30 marca 2026 20:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 31 marca 2026 08:53 UTCresolved

   Quay.io functionality has been restored and DataRobot environments are fully stabilized.

1. 13 marca 2026 17:49 UTCinvestigating

   We are experiencing performance degradation on Managed AI Cloud.

2. 13 marca 2026 18:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 marca 2026 18:43 UTCresolved

   This incident has been resolved.

1. 11 marca 2026 20:05 UTCinvestigating

   We are currently investigating this issue.

2. 11 marca 2026 20:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 marca 2026 18:31 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 17 marca 2026 18:32 UTCresolved

   This incident has been resolved.

1. 11 marca 2026 14:36 UTCinvestigating

   DataRobot is experiencing network issue related to Kubernetes in US Cluster. This will have impact on model deployment and predictions. Engineering is investigating the root cause.

2. 11 marca 2026 15:06 UTCidentified

   Engineering has identified the root cause of the problem and a mitigation is put in place.

3. 11 marca 2026 15:19 UTCmonitoring

   The mitigation implemented by Engineering has improved the network issue. The team is continuing to monitor the environment to ensure full recovery.

4. 11 marca 2026 16:41 UTCresolved

   The mitigation implemented by Engineering has resolved the Kubernetes network issue, and the incident is now contained.

1. 18 lutego 2026 21:04 UTCinvestigating

   Our engineering team has found the the Quay outage currently happening is causing degraded performance across the DataRobot platform.

2. 18 lutego 2026 21:19 UTCresolved

   This incident is now resolved.

1. 17 lutego 2026 15:48 UTCidentified

   LLM blueprints deployments can not be created in JP MTS environment. Engineering is rolling back JP cluster to previous version to mitigate the issue.

2. 17 lutego 2026 15:55 UTCresolved

   Rollback of the JP cluster to the previous version is complete and the problem has been mitigated.

1. 16 lutego 2026 11:35 UTCidentified

   Agent application template is affected with the recent moderations library upgrade, fix is identified and mitigation is in progress.

2. 16 lutego 2026 12:49 UTCresolved

   New version of Agentic application template is released, the issue is resolved

1. 13 lutego 2026 20:39 UTCinvestigating

   We are observing issues on DataRobot US MTS environment. Users may experience degraded performance using APIs and data ingest services. The engineering team is currently investigating the root cause.

2. 13 lutego 2026 21:31 UTCresolved

   The incident has now been resolved. All services are now operational.

1. 8 stycznia 2026 18:15 UTCmonitoring

   Some customers have reported issue connecting to DataRobot. Please do a hard refresh of your browser by clearing the cache and this should fix the problem. As always let us know if it continue to have issue connecting to DataRobot after clearing the cache.

2. 8 stycznia 2026 18:16 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 22 stycznia 2026 14:19 UTCresolved

   This incident has been resolved.

1. 17 grudnia 2025 17:41 UTCresolved

   Between 16:50 UTC and 17:09 UTC, one of external providers(DockerHub) had an outage that might have caused temporary delays in starting platform workloads. The issue has been resolved and normal operations have resumed. Engineering is continuing to monitor the system.

1. 5 grudnia 2025 11:09 UTCmonitoring

   Between 09:04 UTC and 09:17 UTC, one of external providers(DockerHub) had an outage that might have caused temporary delays in starting platform workloads. The issue has been resolved and normal operations have resumed. Engineering is continuing to monitor the system.

2. 5 grudnia 2025 11:35 UTCresolved

   The engineering team has confirmed recovery across all MTS and STS environments. No further updates are expected.