Historia awarii Documo

1. 16 października 2026 19:13 UTCidentified

   Prowadzimy obecnie dochodzenie w sprawie uniemożliwiającej dostarczanie nowych numerów bez opłat. Klienci, którzy próbują dodać numer wolny od opłat (888, 833 itp.) mogą zobaczyć błąd "Błąd uzyskiwania dostępnych numerów. Proszę spróbować później". Nowe konta mogą być również tworzone bez automatycznego przypisywania ich numeru wolnego od opłat. Lokalne numery są w stanie zapewnić bez problemu. Nasz zespół współpracuje z naszymi partnerami lotniskowymi. Aktualizacje do naśladowania.

2. 16 października 2026 21:19 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 25 sierpnia 2026 16:03 UTCinvestigating

   Obecnie badamy problem powodujący zakłócenia w naszym portalu. Nasz zespół pracuje nad rozwiązaniem. Aktualizacje do naśladowania.

2. 25 sierpnia 2026 16:34 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania. Aktualizacje do naśladowania.

3. 25 sierpnia 2026 17:23 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 25 sierpnia 2026 18:58 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 3 sierpnia 2026 12:52 UTCinvestigating

   Obecnie badamy problem powodujący, że użytkownicy odbierają błędy wychodzące podczas próby wysyłania faksów. Aktualizacje do naśladowania.

2. 3 sierpnia 2026 14:02 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 21 lipca 2026 20:54 UTCinvestigating

   Obecnie badamy problem powodujący dłuższy niż zwykle czas oczekiwania na przetwarzanie dokumentów za pomocą naszego produktu IDP. Więcej aktualizacji do naśladowania.

2. 21 lipca 2026 21:05 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

3. 21 lipca 2026 22:31 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki. Ten incydent stworzył zaległości z dokumentami, które muszą być przetwarzane i oczekujemy, że zaległości zostaną usunięte w ciągu najbliższych dwóch godzin.

4. 21 lipca 2026 23:09 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 lipca 2026 16:56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 lipca 2026 17:39 UTCresolved

   This incident has been resolved.

1. 8 lipca 2026 14:52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 lipca 2026 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 lipca 2026 16:23 UTCresolved

   This incident has been resolved.

1. 29 czerwca 2026 15:26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 29 czerwca 2026 16:49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 29 czerwca 2026 21:46 UTCresolved

   This incident has been resolved.

1. 16 czerwca 2026 15:05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 16 czerwca 2026 15:06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 16 czerwca 2026 15:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 czerwca 2026 15:45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 16 czerwca 2026 16:56 UTCresolved

   This incident has been resolved.

1. 15 czerwca 2026 14:51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 15 czerwca 2026 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 czerwca 2026 15:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 czerwca 2026 16:41 UTCresolved

   This incident has been resolved.

1. 10 czerwca 2026 16:16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 10 czerwca 2026 16:18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 10 czerwca 2026 17:27 UTCresolved

   This incident has been resolved.

1. 3 czerwca 2026 13:26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 3 czerwca 2026 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 3 czerwca 2026 15:09 UTCresolved

   This incident has been resolved.

1. 27 kwietnia 2026 21:15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 28 kwietnia 2026 00:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 kwietnia 2026 11:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 kwietnia 2026 13:21 UTCresolved

   This incident has been resolved.

1. 31 marca 2026 12:27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 31 marca 2026 13:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 31 marca 2026 15:09 UTCresolved

   This incident has been resolved.

1. 19 lutego 2026 16:58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 19 lutego 2026 17:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 lutego 2026 20:04 UTCresolved

   This incident has been resolved.

1. 18 lutego 2026 19:24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 18 lutego 2026 19:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 lutego 2026 20:28 UTCresolved

   This incident has been resolved.

1. 16 lutego 2026 15:38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 16 lutego 2026 17:53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 16 lutego 2026 19:33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 16 lutego 2026 21:45 UTCresolved

   This incident has been resolved.

1. 12 stycznia 2026 14:35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 12 stycznia 2026 14:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 stycznia 2026 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 12 stycznia 2026 17:46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 11 grudnia 2025 18:18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 11 grudnia 2025 19:35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 11 grudnia 2025 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 12 grudnia 2025 14:33 UTCresolved

   This incident has been resolved.

1. 6 października 2025 20:01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 6 października 2025 22:01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 7 października 2025 14:47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 7 października 2025 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 października 2025 19:04 UTCresolved

   This incident has been resolved.

1. 6 października 2025 14:23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 6 października 2025 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 października 2025 17:01 UTCresolved

   This incident has been resolved.