Historia awarii Edmentum

1. 23 października 2026 23:07 UTCinvestigating

   Obecnie badamy kwestię wpływającą na niektóre indywidualne działania kursu i inne funkcje w ramach Courseware. Użytkownicy mogą napotkać błąd certyfikatu bezpieczeństwa podczas dostępu do niektórych plików lub ich pobierania, w tym informacji przewodnich i plików PDF. Problem może mieć również wpływ na zdjęcia profilu Sensei.

2. 26 października 2026 19:52 UTCidentified

   Zidentyfikowaliśmy przyczynę i pracujemy nad rezolucją. W większości przypadków opracowaliśmy rozwiązanie problemu.

3. 26 października 2026 20:45 UTCresolved

   Naprawiono przyczynę. Sprawa została rozwiązana.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 października 2026 14:22 UTCinvestigating

   Obecnie badamy kwestię wpływającą na dostęp do platformy MajorClarity. Użytkownicy mogą doświadczać błędów logowania, błędów uwierzytelniania lub nie mogą uzyskać dostępu do części aplikacji.

2. 8 października 2026 15:03 UTCidentified

   Zidentyfikowaliśmy przyczynę i pracujemy nad naprawą problemu.

3. 8 października 2026 15:15 UTCmonitoring

   Wprowadziliśmy rozwiązanie i wydajność poprawiła się zgodnie z oczekiwaniami. Będziemy nadal monitorować wydajność platformy.

4. 8 października 2026 15:23 UTCresolved

   Ten incydent został rozwiązany. Będziemy nadal monitorować wydajność platformy.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 23 września 2026 16:51 UTCinvestigating

   Integracje LTI / SFTP z Apex Learning i MajorClarity zostały zresetowane. Klienci, którzy nie otrzymali jeszcze zaktualizowanych referencji, mogą skontaktować się z customersupport @ edmentum.com, aby ich integracja została ponownie połączona.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 25 kwietnia 2026 23:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26 kwietnia 2026 00:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26 kwietnia 2026 00:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23 kwietnia 2026 14:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23 kwietnia 2026 14:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23 kwietnia 2026 14:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14 kwietnia 2026 17:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14 kwietnia 2026 18:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10 kwietnia 2026 13:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10 kwietnia 2026 15:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10 kwietnia 2026 17:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10 kwietnia 2026 18:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2 lutego 2026 15:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2 lutego 2026 16:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3 lutego 2026 14:44 UTCresolved

   This incident has been resolved.

1. 20 stycznia 2026 20:57 UTCinvestigating

   We are currently investigating this issue.

2. 20 stycznia 2026 21:20 UTCresolved

   This has been resolved by Genius.

1. 8 stycznia 2026 17:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8 stycznia 2026 17:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 stycznia 2026 17:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8 stycznia 2026 18:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8 stycznia 2026 18:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19 listopada 2025 13:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19 listopada 2025 18:04 UTCresolved

   This incident has been resolved.

1. 29 września 2025 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29 września 2025 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25 września 2025 13:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25 września 2025 14:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21 sierpnia 2025 17:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21 sierpnia 2025 17:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21 sierpnia 2025 18:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12 sierpnia 2025 18:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12 sierpnia 2025 18:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12 sierpnia 2025 18:54 UTCresolved

   This incident has been resolved.

1. 28 lipca 2025 16:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28 lipca 2025 16:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 lipca 2025 17:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28 lipca 2025 17:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28 lipca 2025 18:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28 lipca 2025 18:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28 lipca 2025 19:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29 lipca 2025 14:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29 lipca 2025 23:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30 lipca 2025 02:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30 lipca 2025 16:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31 lipca 2025 16:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5 czerwca 2025 15:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5 czerwca 2025 16:40 UTCresolved

   This incident has been resolved.

1. 4 czerwca 2025 16:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4 czerwca 2025 17:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 czerwca 2025 18:55 UTCresolved

   This incident has been resolved.

1. 3 czerwca 2025 16:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3 czerwca 2025 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 czerwca 2025 16:30 UTCresolved

   This incident has been resolved.

1. 9 maja 2025 14:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9 maja 2025 15:46 UTCresolved

   This incident has been resolved.