Historia awarii Ellucian

1. 2 września 2026 15:11 UTCinvestigating

   Ellucian jest świadomy problemu wpływającego na Ellucian Insights dla niektórych klientów i aktywnie prowadzi dochodzenie. Będziemy dostarczać aktualizacje na tej stronie statusu, jak więcej informacji staje się dostępne. Dziękuję. Twój zespół Ellucian

2. 2 września 2026 16:08 UTCinvestigating

   Spółka Ellucian nadal bada kwestię wpływającą na Insights Ellucian dla niektórych klientów. Aktualizacje będą nadal podawane na tej stronie statusu. Dziękuję. Twój zespół Ellucian

3. 2 września 2026 16:50 UTCmonitoring

   Ellucian zidentyfikował problem z Ellucian Insights i Ellucian Intelligent Processes (EIP) dotykający wielu klientów. Do produkcji wprowadzono rozwiązanie i obserwujemy wyraźną poprawę wydajności w obu systemach. Będziemy nadal monitorować środowisko, aby zapewnić pełne rozwiązanie tej kwestii. Dziękuję. Twój zespół Ellucian

4. 2 września 2026 17:30 UTCresolved

   Ellucian rozwiązał problem wpływający na Ellucian Insights i Ellucian Intelligent Processes (EPP) dla niektórych klientów. Usługa działa zgodnie z oczekiwaniami i będziemy nadal monitorować. Dziękuję. Twój zespół Ellucian

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 sierpnia 2026 14:49 UTCinvestigating

   Ellucian jest świadomy problemu wpływającego na inteligentny plan dla niektórych klientów i aktywnie prowadzi dochodzenie. Będziemy dostarczać aktualizacje na tej stronie statusu, jak więcej informacji staje się dostępne. Dziękuję. Twój zespół Ellucian

2. 20 sierpnia 2026 16:17 UTCmonitoring

   Ellucian rozwiązał problem i przywrócił obsługę. Będziemy nadal aktywnie monitorować służbę. Dodatkowe aktualizacje zostaną podane na tej stronie statusu. Dziękuję. Twój zespół Ellucian

3. 20 sierpnia 2026 16:58 UTCresolved

   Ellucian rozwiązał problem wpływający na inteligentny plan dla niektórych klientów. Usługa działa zgodnie z oczekiwaniami i będziemy nadal monitorować. Dziękuję. Twój zespół Ellucian

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 6 sierpnia 2026 13:19 UTCinvestigating

   Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

2. 6 sierpnia 2026 14:26 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 6 sierpnia 2026 15:23 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 6 sierpnia 2026 16:10 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 6 sierpnia 2026 17:25 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 6 sierpnia 2026 18:13 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 6 sierpnia 2026 19:42 UTCinvestigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 6 sierpnia 2026 20:01 UTCresolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

1. 5 sierpnia 2026 18:10 UTCinvestigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 5 sierpnia 2026 19:25 UTCidentified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 5 sierpnia 2026 22:22 UTCidentified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 5 sierpnia 2026 23:51 UTCresolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 23 lipca 2026 16:28 UTCidentified

   Ellucian jest świadomy problemu wpływającego na sukces finansowy studentów dla niektórych klientów i aktywnie bada. Będziemy dostarczać aktualizacje na tej stronie statusu, jak więcej informacji staje się dostępne. Dziękuję. Twój zespół Ellucian

2. 23 lipca 2026 18:13 UTCidentified

   Ellucian w zdaniu sobie sprawę z problemu wpływającego na Linię Sukces Finansowy Studenta produktów, Formularze studenckie, Komunikator kampusu, Stypendium Universe, Doradca Student / Wirtualny doradca, Metrics Campus i Auto Pojednanie dla niektórych klientów, który jest związany z Azure out, monitorujemy i pracujemy z Microsoft na szybkie rozwiązanie tego incydentu. Będziemy dostarczać aktualizacje na tej stronie statusu, jak więcej informacji staje się dostępne. Dziękuję. Twój zespół Ellucian

3. 23 lipca 2026 18:55 UTCmonitoring

   Microsoft zidentyfikował problem powodujący przestoje Azure i rozpoczął rozwiązywanie. W tym czasie Ellucian Student Financial Success linii produktów jest z powrotem online. Będziemy nadal monitorować sytuację w celu zapewnienia pełnego przywrócenia wszystkich usług. W stosownych przypadkach dalsze aktualizacje. Dziękuję. Twój zespół Ellucian

4. 23 lipca 2026 20:48 UTCresolved

   Microsoft naprawił problem powodujący przestoje Azure. W tym czasie Ellucian Student Financial Success linii produktów jest z powrotem online. Dziękuję. Twój zespół Ellucian

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 14 lipca 2026 15:54 UTCidentified

   Ellucian jest świadomy problemu wpływającego na formy Ellucian dla niektórych klientów i aktywnie prowadzi dochodzenie. Będziemy dostarczać aktualizacje na tej stronie statusu, jak więcej informacji staje się dostępne. Dziękuję. Twój zespół Ellucian

2. 14 lipca 2026 17:57 UTCidentified

   Ellucian nadal bada problem, który ma wpływ na formy Ellucian dla niektórych klientów. Aktualizacje będą nadal podawane na tej stronie statusu. Dziękuję. Twój zespół Ellucian

3. 14 lipca 2026 20:07 UTCmonitoring

   Ellucian wprowadza fix i będzie aktywnie monitorować problem, który wpływa na formularze Ellucian dla niektórych klientów. Aktualizacje będą nadal podawane na tej stronie statusu. Dziękuję. Twój zespół Ellucian

4. 14 lipca 2026 20:40 UTCresolved

   Ellucian rozwiązał problem wpływający na formularze Ellucian dla niektórych klientów. Usługa działa zgodnie z oczekiwaniami i będziemy nadal monitorować. Dziękuję. Twój zespół Ellucian

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 czerwca 2026 01:34 UTCinvestigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 24 czerwca 2026 02:50 UTCidentified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 24 czerwca 2026 03:02 UTCresolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 maja 2026 19:27 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 26 maja 2026 20:31 UTCmonitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 26 maja 2026 21:52 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 21 maja 2026 15:05 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 21 maja 2026 16:02 UTCinvestigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 21 maja 2026 18:09 UTCinvestigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 21 maja 2026 18:32 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 maja 2026 16:03 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 maja 2026 16:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 maja 2026 17:02 UTCinvestigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 14 maja 2026 20:05 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 14 maja 2026 21:00 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 14 maja 2026 22:26 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 14 maja 2026 23:36 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 15 maja 2026 06:14 UTCresolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 6 maja 2026 14:47 UTCidentified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 6 maja 2026 15:48 UTCidentified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 6 maja 2026 15:54 UTCresolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 10 kwietnia 2026 15:42 UTCinvestigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 10 kwietnia 2026 16:03 UTCresolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 marca 2026 15:47 UTCinvestigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 26 marca 2026 16:46 UTCinvestigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 26 marca 2026 18:52 UTCidentified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 26 marca 2026 19:32 UTCresolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 18 marca 2026 16:08 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 marca 2026 13:39 UTCinvestigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 marca 2026 14:43 UTCresolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 1 marca 2026 15:08 UTCinvestigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 1 marca 2026 15:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 marca 2026 15:51 UTCmonitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2 marca 2026 03:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2 marca 2026 12:04 UTCmonitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2 marca 2026 15:01 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2 marca 2026 16:02 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2 marca 2026 17:01 UTCmonitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2 marca 2026 20:03 UTCmonitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2 marca 2026 23:00 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 3 marca 2026 02:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 3 marca 2026 02:25 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 3 marca 2026 05:05 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 3 marca 2026 08:01 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 3 marca 2026 11:04 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 3 marca 2026 13:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 3 marca 2026 15:58 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 3 marca 2026 18:10 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 4 marca 2026 19:09 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 5 marca 2026 22:00 UTCresolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 20 lutego 2026 16:19 UTCidentified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 20 lutego 2026 17:18 UTCidentified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 20 lutego 2026 17:39 UTCresolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 19 lutego 2026 16:33 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 19 lutego 2026 17:30 UTCinvestigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 19 lutego 2026 18:32 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 19 lutego 2026 19:30 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 17 lutego 2026 14:31 UTCresolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 10 lutego 2026 18:16 UTCresolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.