Historia awarii Emerchantpay

1. 27 sierpnia 2026 01:57 UTCinvestigating

   Drogi partnerze, Należy poinformować, że tymczasowe zewnętrzne problemy sieciowe zostały zidentyfikowane około 00: 23 UTC z jednym z naszych procesorów kart. Nasza szczegółowa analiza wykazała nieprawidłowe zachowanie jednego z naszych zewnętrznych dostawców, co dotyczyło częściowo przetwarzania płatności. Proszę przyjąć nasze przeprosiny za wszelkie niedogodności. Pozdrowienia. Zespół wsparcia technicznego Emerchantpay

2. 27 sierpnia 2026 01:58 UTCresolved

   Drogi kliencie, Możemy potwierdzić, że od 00: 50 UTC, kwestia zewnętrzna, która dotyczyła częściowo przetwarzania płatności, jest obecnie rozwiązywana. Po dokładnym dochodzeniu stwierdziliśmy, że czas reakcji był spowodowany przerwami czasowymi z naszego zewnętrznego procesora kart. Aktywnie śledzimy ich w celu otrzymania przyczyny powolnej reakcji. Wszystkie poszkodowane usługi są teraz w pełni operacyjne. Doceniamy pana zrozumienie i proszę przyjąć nasze przeprosiny za wszelkie niedogodności. Jeśli masz jakieś pytania lub potrzebujesz dalszej pomocy, skontaktuj się z naszym zespołem wsparcia technicznego pod adresem tech- support @ emerchantpay.com Miły Pozdrawiam, Zespół wsparcia technicznego Emerchantpay

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 lipca 2026 08:28 UTCinvestigating

   Drogi kliencie, Zauważ, że zidentyfikowaliśmy problem związany z uwierzytelnianiem 3DS z Mastercard, co doprowadziło do nieznanego powodu związanego tylko z marką Mastercard. W rezultacie zwiększa się współczynnik odmowy dla transakcji Mastercard, które wymagają uwierzytelniania 3DS. Doceniamy pana zrozumienie i proszę przyjąć nasze przeprosiny za wszelkie niedogodności. Jeśli masz jakieś pytania lub potrzebujesz dalszej pomocy, skontaktuj się z naszym zespołem wsparcia technicznego pod adresem tech- support @ emerchantpay.com

2. 15 lipca 2026 08:30 UTCidentified

   Mastercard przyznał się do stałego problemu na ich koniec wpływając na uwierzytelniania 3D Secure, po raz pierwszy zidentyfikowany o 08: 59 CEST. Zwiększony wskaźnik odmowy dla transakcji Mastercard, które wymagają 3D Secure uwierzytelniania może nadal być doświadczeniem. Mastercard pracuje nad rozwiązaniem problemu.

3. 15 lipca 2026 09:33 UTCresolved

   Możemy potwierdzić, że od 08: 09 UTC problem, który miał wpływ na autentyczności Mastercard 3DS został rozwiązany. Wszystkie poszkodowane usługi są teraz w pełni operacyjne. Jeśli podczas przetwarzania płatności wystąpią jakiekolwiek problemy, skontaktuj się z naszym zespołem wsparcia technicznego. Będziemy uważnie monitorować nasze systemy i informować pana w razie potrzeby.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 marca 2025 15:49 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 25 marca 2025 11:32 UTCresolved

   This incident has been resolved.

1. 5 listopada 2024 15:05 UTCidentified

   Dear customer, Note we have identified an issue related to transaction declines with an unknown reason related to Mastercard card brand only with the ECP acquirer. The issue seems to affect Mastercard transactions only partially, as most are passing successfully. Please rest assured that we have escalated to the ECP acquirer already and are working together with the highest priority on the matter to resolve it as soon as possible. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]

2. 5 listopada 2024 16:35 UTCresolved

   Dear Customer, A hotfix resolving the Mastercard issue has been deployed successfully by the ECP acquirer, and thus the issue has been fully rectified. If you experience any problems during payment processing, please don’t hesitate to contact our Tech Support team. We’ll continue to monitor our systems closely and keep you informed as needed.

1. 12 września 2024 06:04 UTCinvestigating

   Dear Valued Partner, Please be informed that we are currently experiencing issues with one of our external providers ECP and the transaction processing through this acquirer was temporary disabled. There is no impact on transactions submitted through other acquirers. We will update the status page immediately once the processing thru the ECP acquirer is restored and all is back to normal. For more information, please contact us at [email protected] Thank you for your patience on the matter. Kind Regards, Tech-Support Team

2. 12 września 2024 12:29 UTCmonitoring

   Dear Valued Partner, Please be informed that the recent disruption in payment processing services with the ECP acquirer has been resolved, and normal transaction processing has resumed. We are continuing to actively monitor the situation. We will update the status page accordingly once we are assured that the issue is resolved permanently at the upstream provider. For more information, please contact us at [email protected]. Thank you for your patience on the matter. Kind Regards, Tech Support Team

3. 12 września 2024 14:59 UTCresolved

   This incident has been resolved.

1. 15 grudnia 2023 03:44 UTCinvestigating

   Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: [email protected] Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team

2. 15 grudnia 2023 08:55 UTCresolved

   This incident has been resolved.

1. 19 września 2023 11:31 UTCidentified

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problems caused by the external processor. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. 19 września 2023 16:03 UTCresolved

   This incident has been resolved.

1. 3 sierpnia 2023 14:59 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problem and escalated the connection issues to the external provider. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. 3 sierpnia 2023 16:59 UTCinvestigating

   We are still investigating the issue

3. 3 sierpnia 2023 18:45 UTCresolved

   This incident has been resolved.

1. 12 czerwca 2023 14:34 UTCinvestigating

   Dear Partner, Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed". We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard. Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience. Kind regards, Technical Support Team

2. 12 czerwca 2023 16:50 UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of 3D-Secure transactions with Mastercard has been resolved and processing returned back to normal. Incident Start Date: 2023-06-12 11:04 UTC Incident End Date: 2023-06-12 14:42 UTC In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 5 maja 2023 11:17 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of а significant portion of our transactions Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. 5 maja 2023 13:39 UTCresolved

   This incident has been resolved.

1. 21 marca 2023 13:53 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 21 marca 2023 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 marca 2023 21:15 UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 14:07 UTC to 20:00 UTC on Mar 21 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 20 marca 2023 20:32 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 transactions authentication with MasterCard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 20 marca 2023 22:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 marca 2023 22:44 UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 19:45 to 21:35 UTC on Mar 20 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 21 lutego 2023 16:37 UTCidentified

   Dear Partner, We have identified an issue with one of our upstream providers that is partially affecting the processing of Visa OCT transactions. The provider is actively working on a solution to restore the payment processing back to operational. We will provide timely updates as soon as the information becomes available. Regards emerchantpay Technical Support Team

2. 21 lutego 2023 17:38 UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of Visa OCT transactions has been resolved and the processing returned back to normal. Incident Start Date: 2023-02-21 10:09 UTC Incident End Date: 2023-02-21 16:53 UTC If you still notice anything unusual, please contact us at [email protected]. Regards emerchantpay Technical Support Team

1. 4 stycznia 2023 21:45 UTCresolved

   Dear Partner, Please be advised that we have experienced temporary network disruption in one of our data centers partially affecting our transaction processing. The issue has been resolved and the services were fully restored and operational. Incident Start Date: Jan 3rd 2023 23:51 UTC Incident End Date: Jan 4th 2023 03:03 UTC If you still observed any negative impact on transaction processing, please contact us through our email address [email protected]. Please accept our apologies for any inconvenience caused. Kind regards,

1. 1 grudnia 2022 15:11 UTCresolved

   Dear Valued Partner, We have been informed by Mastercard of an intermittent service disruption which has been identified and resolved on their end. The disruption occurred yesterday, the 30th of November 2022. The customers may have experienced failures for 3DS transactions. Start: 30 November 2022, 08:24 UTC End: 30 November 2022, 12:17 UTC Mastercard Reference Number: INC000000273760 We remain at your disposal should you have any questions. Kind Regards, emerchantpay Tech-Support Team

1. 4 marca 2022 08:38 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of all our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. 4 marca 2022 09:21 UTCresolved

   Dear Partner, Please kindly note that the temporary issue from today was resolved on our end. We are currently monitoring the environment and the transaction processing and everything is back to normal. Please accept our apologies for the inconvenience caused. Kind Regards, Tech-Support team.

1. 22 grudnia 2021 22:25 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of a small percentage of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, Technical Support Team

2. 22 grudnia 2021 23:00 UTCresolved

   Dear Partner, Please be advised that the temporary issue partially affecting our transaction processing has been resolved and service is fully restored. Incident Start Date: 11:30 PM GMT+2 Incident End Date: 12:20 AM GMT+2 We have experienced a temporary network issue in one of our data centers. Please kindly note that further detailed investigation is in progress. We will update you once we have more details. If you still observed any negative impact on transaction processing, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

1. 9 listopada 2021 23:05 UTCidentified

   Please be advised that we have identified temporary issues with Mastercard transaction processing. This is confirmed to be 100% MasterCard related, and not caused by our gateway. This issue causes Mastercard transactions to fail with errors 07-Honour with ID and 08-Time-Out. We were advised by our provider that MasterCard are performing maintenance at the moment and are working to resolve the issue as soon as possible. Kind regards, Technical Support Team

2. 10 listopada 2021 16:44 UTCresolved

   Dear Valued Partner, The temporary processing disruption on November 09, 2021 from 21:56 UTC to 23:00 UTC partially affecting MasterCard authorizations, has already been resolved by MasterCard. Everything seems stable now, but we are still expecting the final analysis of the root cause from our provider. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please, accept our apologies for any inconvenience caused! Kind regards, Technical Support Team

1. 15 października 2021 12:14 UTCidentified

   Dear Valued Partner, We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard. It has been classified as a fully MasterCard Directory Server issue. MasterCard has already resolved the issue and now everything seems stable. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 15 października 2021 12:14 UTCresolved

   This incident has been resolved.

1. 25 sierpnia 2021 08:26 UTCinvestigating

   Dear Partner, Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, Emerchantpay Technical Support Team

2. 25 sierpnia 2021 09:19 UTCresolved

   Dear Partner, Please be advised that the temporary network issue we experienced has been fully resolved right after the mitigation we performed. Our detailed analysis has shown abnormal behavior of a network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team