Historia awarii Expel

1. 30 sierpnia 2026 09:43 UTCidentified

   E-maile z Workławki są opóźnione od 12 rano UTC. Zidentyfikowaliśmy przyczynę i pracujemy nad rekultywacją. Pyszne odpowiedzi na wyniki, powiadomienia e-mail Użytkownika oraz powiadomienia o Ticketing Email Poziomu Organizmu są opóźnione od 12am UTC. Nie ma to wpływu na operacje SOC i na spożycie ostrzeżenia. Dostarczymy kolejną aktualizację do 12: 30 UTC

2. 30 sierpnia 2026 11:10 UTCidentified

   Zidentyfikowaliśmy przyczynę nadal pracuje nad rekultywacją. Potwierdziliśmy również, że ze względu na ten problem, gdy ktoś przedkłada podejrzewany e-mail phishing, e-mail nie dotrze do Workławka do przeglądu. Następna aktualizacja o 13.00 UTC.

3. 30 sierpnia 2026 12:58 UTCidentified

   Kontynuujemy prace nad rekultywacją. Usługi MDR nie ulegają zmianie. Zawiadomienie o połknięciu, wykryciu i dochodzeniu działa normalnie. Slack, Microsoft Team, PagerDuty, Opsgenie i Service Now nadal są dostarczane powiadomienia. Dostawa e-mail z Workławki pozostaje niedostępna. W tym czasie nie jest wymagane żadne działanie; potwierdzimy, że po przywróceniu usługi zostaną podjęte kroki w celu ponownego zgłoszenia phishingu. Następna aktualizacja: Poniedziałek, 31 sierpnia o 13: 00 UTC (9: 00 AM ET)

4. 30 sierpnia 2026 18:14 UTCmonitoring

   Dostawa e-mail z Workławki jest teraz działa i e-maile w kolejce są odtwarzane ponownie. Aktualizacja zostanie opublikowana po zakończeniu powtórki.

5. 30 sierpnia 2026 19:53 UTCresolved

   Sprawa została rozwiązana. Dostawa wiadomości e-mail z Workławki została przywrócona, i phishing wiadomości e-mail są przetwarzane normalnie. Podejrzewa się, że maile phishing złożone w tym czasie nie zostały odebrane przez Expel i nie mogły być przetwarzane. Prosimy poprosić użytkowników, aby wznowili wszystko, co zgłosili w tym okresie. Zawiadomienie e-maile wygenerowane w tym czasie zostały dostarczone. Niektóre mogą przybyć później niż znacznik czasu pierwotnie wygenerowany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 17 lipca 2026 02:21 UTCinvestigating

   O 21: 58pm EDT zaczęliśmy doświadczać problemu z bazą danych Workławki, który uniemożliwia użytkownikom dostęp do Workławki. Dostarczymy aktualizację do 23: 00 EDT.

2. 17 lipca 2026 02:34 UTCmonitoring

   Zastosowaliśmy rozwiązanie i wierzymy, że ten incydent zostanie rozwiązany. Monitorujemy stan infrastruktury i rozwiążemy to, jeśli nie zostaną jeszcze rozstrzygnięte kwestie. Proszę dać nam znać, jeśli macie jakieś problemy.

3. 17 lipca 2026 03:01 UTCresolved

   Incydent został rozwiązany i wszystkie systemy są ponownie w pełni dostępne. Nie utracono danych klientów; operacje SOC miały wpływ, ale wróciły do normy.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 13 lipca 2026 20:20 UTCinvestigating

   18 czerwca dokonano zmiany w środowisku Expel, która nieumyślnie wprowadziła logikę, że cicho indeksowane alarmy sprzedawcy. Zmiana ta została cofnięta w celu przywrócenia alarmowania, jak tylko została zidentyfikowana 1 lipca. Nasz zespół zidentyfikował kilka wpisów, które miały miejsce w okresie świadczenia usługi, w wielu środowiskach klientów, które odtwarzamy. W przypadku wystąpienia jakichkolwiek incydentów, klienci dotknięci uderzeniami będą powiadamiani przez Workbench. W międzyczasie proszę nie wahać się dotrzeć do naszego zespołu z pytaniami.

2. 12 sierpnia 2026 17:47 UTCresolved

   This incident has been resolved.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 18 czerwca 2026 20:37 UTCinvestigating

   At 2pm ET, we began experiencing a problem with our notification system that is causing notification delays to our customers. We will provide an update by 5pm ET.

2. 18 czerwca 2026 21:05 UTCidentified

   We've identified the cause of the delayed notifications as an issue with a third-party notification vendor. A fix is currently being applied. Workbench notifications have been delayed since 19:09 UTC, and we'll provide another update at 21:30 UTC.

3. 18 czerwca 2026 21:35 UTCidentified

   Workbench notifications continue to be delayed since 19:09 UTC due to an issue with a third-party notification vendor. They are working on a fix. All delayed notifications will be processed once the outage is resolved. Next update 22:00 UTC

4. 18 czerwca 2026 22:13 UTCmonitoring

   The cause of the notification delays has been resolved and we are observing delayed messages being delivered. All delayed notifications will be processed and we will continue to monitor.

5. 18 czerwca 2026 23:28 UTCresolved

   All delayed messages have been delivered and the notifications system is fully operational.

1. 17 czerwca 2026 23:11 UTCinvestigating

   We are investigating an issue affecting the processing of phishing submissions. Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed. Our team is actively working to identify the cause. We will provide an update by 00:00 UTC.

2. 18 czerwca 2026 00:07 UTCinvestigating

   We are continuing to investigate this issue

3. 18 czerwca 2026 00:59 UTCinvestigating

   We are continuing to investigate this issue. Will post another update in 60 minutes.

4. 18 czerwca 2026 02:12 UTCinvestigating

   We think we have identified the problem and are working on a resolution right now. Will update again in 60 minutes.

5. 18 czerwca 2026 03:17 UTCinvestigating

   Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed. We've identified the cause and we are working with the vendor to address the issue. We expect to retrieve and process them once service is restored.

6. 18 czerwca 2026 13:29 UTCresolved

   This incident has been resolved.

1. 17 czerwca 2026 16:16 UTCinvestigating

   At 10am ET, we began experiencing a problem with alert ingestion for some AWS Cloudtrail devices. We will provide an update by 1pm ET.

2. 17 czerwca 2026 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 czerwca 2026 16:59 UTCresolved

   This incident has been resolved.

1. 9 czerwca 2026 15:40 UTCinvestigating

   Workbench is currently experiencing connectivity issues and may be inaccessible for some users. We are investigating the issue and will provide an update within an hour.

2. 9 czerwca 2026 16:42 UTCinvestigating

   Workbench is still experiencing connectivity issues. We are still investigating the issue and will provide an update in 1 hour.

3. 9 czerwca 2026 17:22 UTCmonitoring

   We have identified the issue, have rolled out a fix and are monitoring the situation.

4. 9 czerwca 2026 17:24 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 czerwca 2026 17:33 UTCresolved

   This incident has been resolved.

1. 13 maja 2026 16:23 UTCidentified

   We are aware of an issue with the Expel Alerts count being inflated for customers. We have identified the root cause and are working on a remediation. SOC operations and alert ingestion are not affected. We will provide another update by 1pm EDT.

2. 13 maja 2026 16:38 UTCidentified

   We have remediated the issue with Expel Alerts count being inflated for customers by shifting to a different source of statistics. We are working on fixing the underlying issue with our main source of count data. We will provide another update by 1pm EDT.

3. 13 maja 2026 16:46 UTCresolved

   The incident has been resolved, and all alerts counts are once again accurate. No customer data was lost, and SOC operations were not impacted.

1. 1 maja 2026 18:50 UTCinvestigating

   At 2pm EDT, we began experiencing a problem with the customer device secrets service that is preventing our infrastructure from accessing customer security devices. We will provide an update by 3:30pm EDT.

2. 1 maja 2026 19:09 UTCmonitoring

   We have implemented a fix and believe the incident to be resolved. We are seeing customer security devices returning to healthy status. We are monitoring the health of the infrastructure and will post another update by 4pm EDT.

3. 1 maja 2026 20:01 UTCresolved

   The incident has been resolved, and all systems are once again fully available. No customer data was lost, and all previously-accessible security devices are once again accessible and ingesting alerts.

1. 25 kwietnia 2026 17:42 UTCinvestigating

   At 1pm ET, we began experiencing a problem with our notification system that is causing notification delays to our customers.  We will provide an update by 2:30pm ET.

2. 25 kwietnia 2026 18:09 UTCresolved

   This issue has been resolved. All notifications in the backlog have been delivered and new notifications are being delivered as normal.

1. 20 kwietnia 2026 16:20 UTCinvestigating

   At 10:59AM EDT, we noticed that a set of devices have been unhealthy since last week due to invalid credentials. We believe the cause to be a change to our device credentials storage subsystem. We are working to identify the specific set of devices and restore the credentials. Once restored, all delayed alerts will be ingested. We will provide an updated by 1pm EDT.

2. 20 kwietnia 2026 17:00 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 1:30pm EDT.

3. 20 kwietnia 2026 17:35 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 2:00pm EDT.

4. 20 kwietnia 2026 18:01 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 2:30pm EDT.

5. 20 kwietnia 2026 18:34 UTCidentified

   We have restored the credentials for the affected subset of devices. We are monitoring closely to ensure proper ingestion of delayed alerts. We will provide another update by 3:00pm EDT.

6. 20 kwietnia 2026 19:02 UTCidentified

   We have restored the credentials for the subset of devices. We are monitoring closely to ensure proper ingestion of delayed alerts. We will provide another update by 3:30pm EDT.

7. 20 kwietnia 2026 19:34 UTCmonitoring

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We are investigating the remaining unhealthy devices, which do not seem related to the credentials. We will provide another update by 4:00pm EDT.

8. 20 kwietnia 2026 20:01 UTCmonitoring

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We are investigating the remaining unhealthy devices, which do not seem related to credentials. We will provide another update by 4:30pm EDT.

9. 20 kwietnia 2026 20:54 UTCresolved

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We investigated the remaining unhealthy devices, which are not related to the customer secrets vault upgrade. This incident is resolved.

1. 24 marca 2026 16:58 UTCinvestigating

   Notifications are currently not being delivered to Microsoft Teams since 4pm UTC. We are actively investigating to determine and address the root cause. We advise you login to Workbench for timely updates and/or to engage with Expel's SOC until the issue is resolved. Updates will be shared as soon as they are available. We will provide an update by 5:30pm UTC.

2. 24 marca 2026 17:49 UTCidentified

   Update: We have confirmed there are no technical issues with Workbench or with our third party systems that support notifications. Microsoft has since updated its Teams service health to indicate they are investigating a possible issue. We recommend you check your MSFT 365 service health and Microsoft's status page for updates: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect Until further notice, please continue to login to Workbench for timely updates and/or to engage with Expel's SOC. We will provide notice when Workbench notifications to Teams are operational.

3. 24 marca 2026 21:02 UTCmonitoring

   Update: We are observing a broad recovery in MS Teams message delivery as of 19:10 UTC. However, Microsoft has confirmed that service remains degraded for some users in the West United States region due to ongoing infrastructure optimizations. We are continuing to monitor the situation. Any messages delayed during this incident are being automatically reprocessed for delivery.

4. 24 marca 2026 21:12 UTCresolved

   Resolved: Microsoft has confirmed that the issues affecting Teams bots and message delivery are now fully resolved. All delayed messages have been reprocessed and delivered. Service is operating normally.

1. 2 marca 2026 18:35 UTCmonitoring

   We are currently monitoring an outage affecting the AWS GuardDuty service. As a result of this outage, our integration with AWS GuardDuty is currently reporting as unhealthy. We will provide an update within 60 minutes, or as soon as more information is available.

2. 2 marca 2026 19:36 UTCmonitoring

   We are working on a workaround that will bypass the faulty AWS region in order resume alert ingestion from healthy regions. Once the outage in the faulty region is over, we will resume ingestion in that region. We will provide an update within 60 minutes, or as soon as more information is available.

3. 2 marca 2026 20:36 UTCresolved

   Workaround is in place, we are bypassing the faulty AWS region and all impacted devices have resumed ingestion. Once the outage in the faulty region is over, we will resume ingestion in that region. Alert Ingestion issue resolved.

1. 2 lutego 2026 21:00 UTCinvestigating

   Expel is investigating an issue with Workbench notifications that may be preventing users from receiving outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie integrations since 19:30 UTC. We will provide an update by 21:30 UTC.

2. 2 lutego 2026 21:15 UTCidentified

   We have identified the root cause as an issue with a 3rd party vendor. They are actively working on resolving the issue. We have confirmed that outbound notifications from Workbench have not been delivered to to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie since 19:30 UTC. These notifications are queued and will be re-sent when the issue is resolved. Alert ingestion is not affected. We will provide another update by 21:30 UTC.

3. 2 lutego 2026 21:41 UTCidentified

   Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:00 UTC.

4. 2 lutego 2026 22:00 UTCidentified

   Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:30 UTC.

5. 2 lutego 2026 22:12 UTCmonitoring

   We are observing that delayed messages are starting to be delivered. We will monitor the backlog of delayed notifications and the health of the system. We will provide an update by 22:30 UTC.

6. 2 lutego 2026 22:33 UTCresolved

   The incident has been resolved, and all delayed notifications have been delivered. No customer data was lost, and SOC operations were not impacted.

1. 20 stycznia 2026 20:31 UTCinvestigating

   At 3:00pm ET, we began experiencing a problem with alert ingestion. We will provide an update by 4:30pm ET.

2. 20 stycznia 2026 20:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 stycznia 2026 23:02 UTCresolved

   This incident has been resolved.

1. 7 stycznia 2026 19:51 UTCinvestigating

   Starting 1/6/25 at roughly 12:00 EST, we have identified an issue with our phishing service where outcome emails are being sent multiple times to some users and are investigating the root cause. Ingestion and email review are not affected. We will provide an update at 4pm EST.

2. 7 stycznia 2026 21:11 UTCidentified

   We believe we have identified the root cause of duplicate phishing outcome emails and are preparing a hotfix. Next update at 5pm EST.

3. 7 stycznia 2026 22:00 UTCmonitoring

   The hotfix for duplicate phishing outcomes has been deployed and we are monitoring. Next update at 6pm EST.

4. 7 stycznia 2026 22:54 UTCresolved

   The hotfix for phishing submission outcome emails was successful and behavior has returned to normal. This incident is resolved.

1. 29 grudnia 2025 21:26 UTCinvestigating

   At 3:17, we began experiencing a problem with enrichment service that is impacting detections. We will provide an update by 4:45.

2. 29 grudnia 2025 21:49 UTCmonitoring

   We have identified and implemented a fix and are monitoring; service queues are approaching normal.

3. 29 grudnia 2025 22:09 UTCresolved

   Detection pipelines are caught up. Service is nominal.

1. 18 listopada 2025 15:34 UTCidentified

   Workbench cannot currently deliver notifications to Microsoft Teams. The issue began around 9:45am ET. Expel is actively investigating the issue to determine if it is related to the larger Cloudflare outage. We recommend you utilize email notifications in the interim, and can confirm communicating with Expel personnel via Microsoft Teams still works. The issue is specific to Workbench notifications.

2. 18 listopada 2025 15:50 UTCmonitoring

   The underlying issue has been resolved We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.

3. 19 listopada 2025 18:17 UTCresolved

   This incident has been resolved.

1. 12 listopada 2025 15:28 UTCidentified

   We’re upgrading our API connection and that may impact delivery of some alerts to Workbench. We are actively investigating and collaborating on a solution to ensure the consistent and complete delivery of all alert data. Please reach out to Orca if you’d like additional information. Thank you for your patience and understanding as we work through this.

2. 17 kwietnia 2026 13:52 UTCresolved

   This incident has been resolved.

1. 3 listopada 2025 16:56 UTCinvestigating

   At 10:50am ET, we began experiencing a problem with pivoting to Wiz console that resulting in some degraded analyst triage experience. We will provide an update by 12:50pm ET.

2. 3 listopada 2025 17:50 UTCinvestigating

   We have reached out to Wiz and waiting to hear back. We will provide an update by 1:50pm ET.

3. 3 listopada 2025 18:55 UTCmonitoring

   Analysts are starting to successfully SSO into the Wiz console. We will continue to monitor the situation. We will provide an update by 3:00pm ET.

4. 3 listopada 2025 19:43 UTCresolved

   Analysts are able to successfully SSO into the Wiz console. Incident is closed.