Obecnie badamy problemy z podzbiorem stron internetowych Kompozytora w centrum USA. Pracujemy nad analizowaniem i łagodzeniem tego problemu. Więcej aktualizacji do śledzenia wkrótce.
monitoring
Obserwujemy poprawę wydajności w tym czasie na wszystkich głównych stronach internetowych USA i nadal monitorujemy.
Obecnie badamy problem, który powoduje, że wiadomości SMS opóźniają się w wysłaniu. Nasz zespół inżynieryjny bada tę sprawę, by zidentyfikować przyczynę. Dalsze aktualizacje zostaną dostarczone niezwłocznie po udostępnieniu dodatkowych informacji.
investigating
Obecnie badamy problem mający wpływ na dostarczanie SMS z powodu zakłóceń w obsłudze z partnerem infrastruktury wyższego szczebla.
Impact: Wiadomości mogą pozostać w Twojej skrzynce odbiorczej ze statusem "wysyłania" dłużej niż zwykle lub mogą nie dostarczyć w całości.
Aktywnie współpracujemy z naszym partnerem w celu przywrócenia pełnej obsługi.
monitoring
Nasz partner SMS z wyższego szczebla nie obserwuje już żadnych dalszych problemów, ale nadal uważnie monitorują swoje usługi. Dostawa SMS wraca do normy, a nasz zespół będzie nadal monitorować wskaźniki dostaw, aby zapewnić stabilność.
resolved
Dostawa SMS pozostała normalna przez cały dzień, bez dalszych zakłóceń zgłaszanych przez naszego operatora wyższego szczebla. Ten incydent został rozwiązany.
Rodzice i administratorzy, którzy podpisują się na FS Enrollment za pomocą Microsoft (Azure) Login nie są obecnie w stanie uzyskać dostępu do aplikacji i zobaczy wiadomość o czerwonym błędzie podczas próby logowania.
Zidentyfikowaliśmy przyczynę tej kwestii i pracujemy nad szybkim rozwiązaniem tej kwestii. Dziękuję za cierpliwość i zrozumienie.
resolved
Incydent Тhe został rozwiązany i logowanie przez Microsoft (Azure) jest teraz przywrócony.
We are currently experiencing a 504 Gateway Timeout error, which is preventing some users from accessing the site. Our engineering team is actively investigating the root cause. We sincerely apologize for the disruption and will provide another update as soon as we have more information.
investigating
Our engineering team is continuing to actively investigate the root cause of the 504 Gateway Timeout errors preventing access to the platform. We are treating this issue with the highest priority and are working diligently to resolve it as quickly as possible.
We will provide regular progress updates on this page as the investigation continues.
If you have an urgent message that cannot wait until the system is fully restored, we have an alternative platform available to send it on your behalf.
To initiate this, the request must come directly from an Account Admin (Super User Top)
Please contact our support team with the following:
-Message Details: Provide the exact message content and your desired delivery channels (SMS, Email, etc.).
-Recipient File: Email us a file containing the recipient addresses (phone/SMS numbers or email addresses).
-Data Security: For your security, please send this file as a password-protected .zip file.
-File Password: Provide the password for the .zip file to our support team by phone so we can securely access it and queue your message.
Thank you for your continued patience and understanding while we work through this.
identified
We've identified the issue and are working to restore service.
identified
Access to the application has been restored, but we are continuing to address residual issues involving UI performance, Email, and SMS sending. We are actively working to restore full functionality and will provide further updates here as soon as we have them.
monitoring
A fix has been implemented and our team is monitoring the results to ensure all functionality is working as expected.
resolved
After extensive monitoring, we have confirmed that the system is running as expected.
Issue Adding or Changing Images in Messages
Początek 18 maja 2026 13:44 UTC · 1h 36m
IssuesDrobny incydent
Dotknięte komponenty
Messages XR
investigating
We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.
resolved
This incident has been resolved and our team has confirmed that image editing functionality has been restored.
Support: Phone Issues
Początek 13 maja 2026 17:03 UTC · 1h 50m
OutagePoważny incydent
Dotknięte komponenty
Finalsite Support (Phone Support and Tickets)
investigating
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible.
Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
identified
We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible.
Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
monitoring
Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
resolved
This issue has been resolved.
Composer Performance Issues: US Central
Początek 6 maja 2026 19:41 UTC · 23h 27m
IssuesDrobny incydent
Dotknięte komponenty
Composer US Central
investigating
We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
monitoring
Performance has stabilized in the US Central region, and our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
resolved
This incident has been resolved.
Composer Performance Issues: US Central
Początek 5 maja 2026 14:52 UTC · 2h 53m
OutagePoważny incydent
Dotknięte komponenty
Composer US Central
investigating
We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
monitoring
We are no longer seeing issues in the US Central region. Our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
resolved
This incident has been resolved.
Messages XR Enterprise: Text to Speech Not Sending Correctly
Początek 28 kwietnia 2026 15:00 UTC · 2d 21h
IssuesDrobny incydent
Dotknięte komponenty
Messages XR Enterprise
investigating
Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message.
Our development team is working to resolve the issue as quickly as possible.
resolved
Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly.
Thank you for your patience while we worked to get this back up and running.
Finalsite Enrollment: Degraded Email Open Dates
Początek 23 marca 2026 16:01 UTC · 1d 1h
IssuesDrobny incydent
Dotknięte komponenty
Enrollment Management System
identified
Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible.
Emails are still being successfully sent and opened by recipients.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Issue with Composer sites
Początek 27 lutego 2026 17:00 UTC · 6h 8m
IssuesDrobny incydent
Dotknięte komponenty
Composer AsiaComposer US WestComposer US EastComposer UKComposer US Central
investigating
We're currently investigating an increase in errors on Composer sites. We'll continue to provide more information as it becomes available. We apologize for the inconvenience.
identified
We've identified the issue and are working to restore service.
identified
We are continuing to work to restore full functionality. We are noting impacts to logins and a subset of Composer features. We will post another update within the next half hour.
monitoring
Service has been restored at this time, and we are continuing to monitor. Site logins and Composer features should be operating as expected.
resolved
This incident has been resolved.
Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients
Początek 22 lutego 2026 22:59 UTC · 1h 57m
OutagePoważny incydent
Dotknięte komponenty
Messages XR EnterpriseMass Notifications
investigating
Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.
resolved
Our development team has resolved the issue and all services are functioning as expected.
Connect - Degraded SMS Sending
Początek 19 lutego 2026 17:24 UTC · 20h 56m
IssuesDrobny incydent
Dotknięte komponenty
Connect
investigating
Our team is investigating SMS sending delays and degraded performance.
monitoring
We are seeing performance return to normal and will continue to closely monitor the situation.
monitoring
SMS Message sending remains stable. Our team will continue to closely monitor the situation.
monitoring
We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
Connect - Degraded SMS Sending
Początek 18 lutego 2026 23:19 UTC · 13h 7m
IssuesDrobny incydent
Dotknięte komponenty
Connect
investigating
Our team is investigating SMS sending delays and degraded performance.
monitoring
We are seeing performance return to normal and will continue to closely monitor the situation.
resolved
This incident has been resolved.
Messages/XR: Sending Delays for US East
Początek 12 lutego 2026 14:03 UTC · 7h 32m
IssuesDrobny incydent
Dotknięte komponenty
Messages XR
investigating
Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.
identified
The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.
monitoring
We are seeing message sends process as expected at this time. Our team is continuing to monitor.
resolved
This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.
US Central - Composer Display Issues
Początek 10 lutego 2026 15:08 UTC · 1d 8h
IssuesDrobny incydent
Dotknięte komponenty
Composer US Central
investigating
We are aware of an issue preventing images from displaying as expected on Composer websites, impacting a subset of US Central clients. We are working to resolve this issue and will provide additional updates as soon as possible.
identified
The root cause of this issue has been identified, and our team is working to implement a fix. We will provide additional updates as soon as possible.
monitoring
A fix was deployed overnight, and as of 7:00 AM CST, all affected sites have been updated to the latest version. We are continuing to monitor performance. If you continue to experience issues, please contact Support. Thank you for your patience.
resolved
This issue has been resolved.
Messages/MXR: Message Scheduling Interruption (Excluding US West and US Central)
Początek 22 stycznia 2026 18:21 UTC · 2d 1h
IssuesDrobny incydent
Dotknięte komponenty
Messages XR
investigating
We are currently investigating an issue that is preventing users from scheduling messages. Affected users receive an error message stating: "Unfortunately, we are currently unable to schedule this message. Please contact our Support Department for assistance with this issue."
This is being caused by a timeout within our automated content security scanner. The tool is currently failing to complete its safety scan for certain messages, preventing the message from being scheduled. This issue is impacting all clients except those in the US West region.
Workaround: Our team has identified that re-uploading image assets directly into the message can bypass the timeout. If you need to send an urgent message, please follow these steps:
1. Capture Image URLs: Copy the resource URL for each image currently in your message.
2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop.
3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time.
4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message.
5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send.
We apologize for this significant inconvenience. Our engineering team is currently working to restore normal service.
identified
Our engineering team has identified the cause of the error that is preventing users from scheduling and sending messages. A fix for this issue is scheduled for deployment early next week.
Until the fix is live, the "Unable to Schedule" error remains a possibility for all regions except US West and US Central. If you need to send an urgent message before early next week, please continue to use the following workaround:
1. Capture Image URLs: Copy the resource URL for each image currently in your message.
2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop.
3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time.
4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message.
5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send.
We understand this adds additional manual effort to your workflow and appreciate your continued patience. We will provide a final update once the fix has been successfully implemented.
resolved
This incident has been resolved. If you observe any future issues, please contact Finalsite Support.