Historia awarii Floify

1. 13 lipca 2026 17:27 UTCinvestigating

   Obecnie badamy problem z Ujawnieniem Dostawy dla pakietów po wydaniu aktualizacji Encompass 26.2. Dostarczymy aktualizację, jak tylko więcej informacji będzie dostępnych.

2. 13 lipca 2026 21:19 UTCidentified

   Problem został zidentyfikowany i nasz zespół pracuje nad jak najszybszym wydaniem rezolucji. Inna aktualizacja zostanie dostarczona po zaplanowaniu rozwiązania.

3. 14 lipca 2026 00:29 UTCmonitoring

   Zastosowano rozwiązanie. Nasz zespół rozwiązuje teraz wyjątkowe przypadki tej sprawy. Kontynuując, ujawnianie informacji powinno przebiegać normalnie. Będziemy nadal monitorować stabilność i jutro przedstawimy aktualizację.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 13 lipca 2026 16:02 UTCmonitoring

   Wiadomości SMS wysyłane z Floify mogą być opóźnione. Nasz dostawca SMS, Twilio, donosi obecnie o opóźnieniach w sieci za pomocą T- Mobile, które mogą mieć wpływ na komunikaty SMS z naszego systemu, w tym funkcję Multi- Factor Authentication (MFA). Podczas monitorowania tego problemu, jeśli masz jakiekolwiek trudności z zalogowaniem się z powodu metody MFA jest ustawiona na T- Mobile, można skontaktować się z zespołem administracyjnym lub do naszego zespołu wsparcia dla pomocy resetowanie metody. Polecamy dodawanie poczty e-mail jako metody oprócz SMS, wraz z wykorzystaniem kodów kopii zapasowych dostarczonych, gdy funkcja jest początkowo skonfigurowana. Dostarczymy aktualizację, gdy będzie ona dostępna tutaj.

2. 13 lipca 2026 21:05 UTCresolved

   Przedstawiono rezolucję, a nasi partnerzy w Twilio zgłaszają powrót do oczekiwanej dostawy dla T-Mobile. W razie potrzeby prosimy o kontakt.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 16 czerwca 2026 20:39 UTCresolved

   Pojawił się problem z funkcji Ukończonego przesyłania dokumentu, który uniemożliwiał prawidłowy zapis wypełnionych dokumentów na pożyczkę. Wypuściliśmy rozwiązanie, które rozwiązuje problem dziś po południu. Wszelkie upublicznienia dokumentów, które miały miejsce podczas incydentu, mogą wymagać usunięcia i ponownego przesłania w celu zapewnienia ich prawidłowego przechowywania. Skontaktuj się z support @ floify.com, jeśli masz jakieś pytania.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 1 czerwca 2026 19:03 UTCidentified

   Aktywnie pracujemy nad rozwiązaniem problemów związanych z opóźnieniem w ramach wniosków perspektywicznych. Aplikacje powinny być nadal dostępne, chociaż mogą wystąpić opóźnienia w załadowaniu. Użytkownicy mogą kontynuować pracę w ramach aplikacji po załadowaniu.

2. 1 czerwca 2026 20:41 UTCmonitoring

   Wprowadzono rozwiązanie tej kwestii i monitorujemy system.

3. 1 czerwca 2026 21:43 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 14 kwietnia 2026 17:33 UTCinvestigating

   Badamy raporty o kredytobiorcach i rachunkach nieruchomości mających trudności ze zmianą lub ponownym ustawieniem haseł.

2. 14 kwietnia 2026 19:54 UTCresolved

   Zaimplementowaliśmy fix i użytkownicy powinni mieć możliwość zmiany hasła w razie potrzeby.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 9 marca 2026 22:52 UTCinvestigating

   Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.

2. 10 marca 2026 17:32 UTCinvestigating

   We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.

3. 10 marca 2026 17:34 UTCinvestigating

   We are continuing to investigate this issue.

4. 11 marca 2026 15:18 UTCresolved

   We have seen the system operating correctly after implementing a fix. This has been resolved.

1. 2 marca 2026 23:10 UTCinvestigating

   We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.

2. 3 marca 2026 00:32 UTCresolved

   We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.

1. 25 lutego 2026 20:03 UTCinvestigating

   We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.

2. 25 lutego 2026 20:36 UTCidentified

   The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.

3. 26 lutego 2026 00:00 UTCidentified

   We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at support@floify.com.

4. 26 lutego 2026 18:05 UTCmonitoring

   We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.

5. 27 lutego 2026 16:25 UTCresolved

   We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.

1. 22 stycznia 2026 22:01 UTCmonitoring

   We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at support@floify.com. We will provide an update as we find more information about the Microsoft outage.

2. 22 stycznia 2026 22:59 UTCmonitoring

   We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.

3. 23 stycznia 2026 15:58 UTCresolved

   Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.

1. 20 stycznia 2026 18:07 UTCmonitoring

   Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.

2. 20 stycznia 2026 19:38 UTCmonitoring

   Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.

3. 20 stycznia 2026 22:28 UTCresolved

   This issue has been resolved. Please reach out to support@floify.com if you need any assistance.

1. 9 stycznia 2026 17:30 UTCinvestigating

   We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.

2. 9 stycznia 2026 17:52 UTCmonitoring

   We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.

3. 9 stycznia 2026 18:02 UTCresolved

   We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at support@floify.com.

1. 18 grudnia 2025 20:57 UTCinvestigating

   We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.

2. 18 grudnia 2025 21:16 UTCidentified

   We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.

3. 18 grudnia 2025 23:08 UTCresolved

   We have rolled out a fix for this issue and are seeing milestone communications send out as expected.

1. 11 grudnia 2025 16:45 UTCinvestigating

   We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.

2. 11 grudnia 2025 17:28 UTCmonitoring

   A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.

3. 11 grudnia 2025 18:00 UTCresolved

   This incident is resolved. We have seen all tasks catch back up and functionality has been restored.

1. 1 grudnia 2025 17:53 UTCidentified

   Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.

2. 1 grudnia 2025 21:59 UTCmonitoring

   We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.

3. 2 grudnia 2025 15:58 UTCresolved

   This issue has been resolved and we have seen service restored in full.

1. 20 października 2025 14:40 UTCinvestigating

   We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.

2. 20 października 2025 21:36 UTCmonitoring

   Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.

3. 20 października 2025 23:05 UTCresolved

   Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.

1. 29 września 2025 16:26 UTCmonitoring

   We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.

2. 29 września 2025 18:13 UTCmonitoring

   We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.

3. 29 września 2025 21:06 UTCresolved

   This issue is resolved

1. 1 lipca 2025 23:31 UTCidentified

   We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running

2. 1 lipca 2025 23:58 UTCresolved

   We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.

1. 24 czerwca 2025 14:31 UTCinvestigating

   We are investigating reports of connectivity issues with the Encompass LOS integration.

2. 24 czerwca 2025 14:44 UTCidentified

   We will be taking the application offline temporarily to resolve this issue.

3. 24 czerwca 2025 15:04 UTCmonitoring

   A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.

4. 24 czerwca 2025 16:48 UTCresolved

   This issue has been resolved.

1. 12 czerwca 2025 19:37 UTCinvestigating

   We are receiving reports that various systems, including GCP and AWS, are experiencing outages, resulting in some services within Floify being impacted. We are reviewing these reports actively to identify resolution steps to restore full functionality. Encompass has also reported service issues, which could impact integrations to that system directly. For more information, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

2. 12 czerwca 2025 20:01 UTCmonitoring

   Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.

3. 12 czerwca 2025 23:02 UTCmonitoring

   We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

4. 13 czerwca 2025 15:48 UTCmonitoring

   We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.

5. 13 czerwca 2025 22:03 UTCresolved

   This issue has been resolved. The outages from GCP and Encompass have been resolved, and we have performed fixes to impacted loans and applications. If you submitted a ticket, we will follow up shortly on that as well.

1. 8 maja 2025 14:58 UTCidentified

   We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.

2. 8 maja 2025 15:17 UTCmonitoring

   We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

3. 8 maja 2025 15:55 UTCresolved

   This incident has been resolved.