Historia awarii Form3 Staging

We have identified an issue impacting the FPS Direct simulator. Our engineers are currently investigating and further details will be posted as the investigation progresses

We are continuing to investigate issues affecting the FPS Simulator. As a result, payment processing may experience failures or increased processing times. We will provide further updates as more information becomes available.

We have applied a temporary fix. The FPS Simulator has returned to normal processing times. We will provide a further update as more information becomes available.

A full fix has been implemented and and are now in a period of monitoring. Customers using the Simulator should now see that normal processing has resumed.

The issue affecting FPS Simulator has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Form3 identified an issue within the FPS Simulator in the Staging environment that impacted customer testing activities.  During the incident period, payment transactions either failed to process or experienced significant delays. A fix was implemented, and full service was restored at 12:53 BST on 18th June. Form3 continues to proactively monitor the Staging environment and is reviewing opportunities for further improvements to help prevent similar issues from affecting customer testing in the future.

We have identified an issue impacting all Staging environment services. Our engineers are currently investigating and we will provide further details as the investigation continues

Our Staging Platform Incident has recovered and normal service has resumed.  We will continue to monitor the service to ensure there is no ongoing impact.

Form3 identified an issue within the Staging environment impacting both admission and submission flows. A fix was implemented, and service was fully restored at 09:17 UTC on 20 April 2026. Form3 continues to proactively monitor the Staging environment to identify improvements and prevent impact to customer testing.

Form3 identified an issue impacting notifications on the Staging environment between 13:30 - 15:30 UTC. During this period, no notifications were being sent. After a period of monitoring, our Incident Response Team have confirmed notifications are working as expected.

Form3 were alerted to an issue affecting the notification service in the staging environment, where notifications were not being delivered as expected between 13:30 - 15:30 UTC on 30/03/26. A fix was implemented and service has been confirmed as restored. Form3 continue to proactively monitor the staging environment to ensure stability and support customer testing.

An issue impacting the Form3 - Confirmation of Payee Service was identified. An error would have been seen for CoP Requests made between 13:38 UTC on 07/07/2025 > 14:30 UTC 08/07/2025 A fix has been successfully implemented and service is restored.

Form3 were alerted to an issue on our Form3 - Confirmation of Payee simulator between 13:38 UTC on 07/07/2025 > 14:30 UTC 08/07/2025 A fix was implemented and service was confirmed as restored at 14:30 UTC 08/07/2025 Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to customer testing.

We have identified an issue impacting the Form3 - US Instant Simulator. Our engineers are currently investigating and we will provide further details as the investigation continues.

The issue affecting Form3 - US Instant Simulator has been resolved and normal service has resumed.  We will continue to monitor the service to ensure there is no ongoing impact.

Form3 identified an issue on the Ramwong Staging Environment. This impacted all payment submissions being created, there was no impact to inbound payments. The issue was fixed at 10:16 UTC.

We have identified an issue impacting the Staging environment degrading all services. Our engineers are currently investigating and we will provide further details as the investigation continues. Customers will not be able to create payments.

A fix has been implemented and new payments can be processed in the Staging environment. We are working on a fix for the back log of payments.

The Staging environment has recovered and normal service has resumed.  We will continue to monitor the service to ensure there is no ongoing impact. Further details will be shared in the postmortem.

We have identified an issue impacting the FPS Instant, Bacs and SEPA Instant Simulator Our engineers are currently investigating and further details will be posted as the investigation progresses

We are continuing to investigate this issue. A further update will be shared when one becomes available.

The issue affecting FPS Instant, Bacs and SEPA Instant Simulator has been resolved as of 10:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Form3 were alerted to an issue on our FPS Instant, Bacs and SEPA Instant Simulators impacting both admission and submission flows between 22:30 UTC on 12/08/2024 and 10:20 UTC on 13/08/2024. A fix was implemented and service was confirmed as restored at 10:20 UTC on 13/08/2024. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to customer testing.

Form3 are investigating a performance degradation to the FPS Simulator. A further update will be shared when one becomes available.

We are continuing to investigate this issue with our 3rd Party Provider. A further update will be shared when one becomes available.

Our 3rd Party Provider has identified the issue and a fix is being implemented. An update will be provided once the fix is in place.

Our 3rd Party Provider are continuing to work on a fix for this issue. A further update will be shared when one becomes available.

Our 3rd Party Provider are continuing to work on a fix for this issue as a priority. A further update will be shared when one becomes available.

A fix has now been implemented and we are in a period of monitoring. Normal processing has resumed and we will provide an update on resolution in due course.

The issue affecting FPS Simulator has been resolved as of 14:15 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Form3 identified an issue with our FPS Simulator impacting both admissions and submission flows between 09:32 UTC on 26/07/2024 and 14:15 UTC on 29/07/2024. A fix was implemented and service was confirmed as restored at 14:15 UTC on 29/07/2024. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to test payment processing.

The FPS Simulator experienced an issue between 11:43 - 12:12 UTC which impacted both admissions and submissions. A fix has been implemented and after a period of monitoring, we can confirm there is no ongoing impact.

Form3 identified an issue with our FPS Simulator impacting both admissions and submission flows between 11:43 and 12:12 UTC on 28/03/2024. A fix was implemented and service was confirmed as restored at 12:12 UTC. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to test payment processing.

The FPS Simulator experienced an issue between 14:50 UTC - 16:10 UTC. Following further analysis we can confirm that there was no customer impact as part of this incident.

Form3 identified an issue with our FPS Simulator between 14:50 and 16:10 UTC on 07/03/2024. Following further analysis by support teams this was confirmed to have no customer impact on payment processing. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to test payment processing.

We have identified an issue impacting outbound payment processing flows in the Staging environment. Our engineers are currently investigating and we will provide further details as the investigation continues.

A fix was identified and implemented. Service is restored.

An issue was identified across all Form3 - Simulator services at 16:44 GMT on 20/11/2023 impacting Submission flow only. A fix was implemented and service was confirmed as restored at 12:14 GMT. Form3 continue to proactively monitor the Staging environment to identify service enhancements and prevent impact to test payment processing.

We have identified an issue impacting the FPS Direct simulator impacting MQ participants only. Our engineers are currently investigating and further details will be posted as the investigation progresses

We are continuing to investigate this issue.

A fix has been implemented and service is confirmed as restored.

Form3 identified an issue with our UK Instant - Direct \(WebServices & MQ\) Simulator impacting both admissions and submission flows since 14:32 GMT on 19/11/2023. A fix was implemented and service was confirmed as restored at 12:23 GMT. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to test payment processing.

We have identified an issue impacting the Form3 - UK Instant - Direct (API) simulator. Our engineers are currently investigating and further details will be posted as the investigation progresses.

We identified an issue impacting the Form3 - UK Instant - Direct (API) simulator between 14:15 and 15:20 UTC. The issue was resolved at 15:20 UTC and currently in a period of monitoring. We will provide more details as part of the Post Mortem review in due course.

Our Form3 - UK Instant - Direct (API) simulator has recovered and service has resumed.  After a period of monitoring, we can confirm that there has been no further impact to admissions and submissions since 15:20 UTC. We will provide more details as part of the Post Mortem review in due course.

Our FPS Simulator experienced a connectivity issue between approximately 10:45 - 11:55 UTC. During this time admission and submissions were unavailable. A period of monitoring confirmed no ongoing impact.

We have identified an issue impacting the Form3 - UK Instant - Direct (WebServices) simulator. Our engineers are currently investigating and further details will be posted as the investigation progresses.

We identified an issue impacting the FPS Simulator between 05:03 and 16:37 UTC. The issue was resolved at 16:37 UTC and currently in a period of monitoring. We will provide more details as part of the Post Mortem review in due course.

Our Form3 - UK Instant - Direct (WebServices) simulator has recovered and normal service has resumed.  After a period of monitoring, we can confirm that there has been no further impact to admissions and submissions since 16:37 UTC. We will provide more details as part of the Post Mortem review in due course.

On Monday 16 January, Form3 were alerted to performance degradation on the Form3 - UK \(Webservices\) Simulator between 05:03 and 16:37 UTC. Upon further investigation, it was confirmed that there was no impact to payment processing in the Staging Simulator.

This is a status page test to ensure notifications are received for all of the new Form3 Staging components due to go live on Monday 7th of November.

We have identified an issue impacting the Bacs simulator. Our engineers are currently investigating and further details will be posted as the investigation progresses

The issue has been identified and a fix is being progressed. Currently all outbound payments processed in the Simulator are working as usual, however the inbound payments are not being generated.

A fix for the identified issue has been applied and service has been restored to the Bacs simulator. We will now monitor the service overnight to ensure no further issues are experienced.

On Thursday 27th October, Form3 observed performance degradation on the Bacs Simulator. Investigation identified that a configuration change made had caused an unexpected impact on the Bacs Simulator, which resulted in inbound test transactions not being processed as usual. Upon identifying the root cause, a fix was implemented at 16:26 BST. A period of monitoring then followed which confirmed there was no further impact to the Bacs Simulator and transactions were being processed as expected.

We identified an issue impacting the SEPA Instant Simulator which caused test payments to be stuck in a non-final state. Remediation steps were taken on 19 September at 09:30 UTC to restore service and after a period of monitoring our Incident Response team have confirmed that the Simulator is working as expected. Further details will be provided in the postmortem, in due course.

Between 15th September 17:00 and 19th September 09:30 UTC, Form3 observed a degradation to the SEPA Simulator. Investigation identified that any test payments processed in the impacted window were in a non-final state. The SEPA Simulator was restarted to restore the connectivity issues causing the impact. Once recovery actions were completed, all stuck payments were processed successfully. Full service was restored at 09:30 UTC. Form3 have proactively been monitor the Staging environment to ensure test transactions are processing as expected.

We identified an issue impacting the FPS Simulator due to which some test payments were stuck in a non-final state. The issue was resolved at 13:40 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Our engineers are currently working on correcting all stuck test payments to their final state.

Please note that remediation activity has been completed and we now consider this issue resolved. Further details will be provided in the postmortem, in due course.

Form3 were alerted to a latency issue when a number of payments were failing to reach their final state on the FPS simulator. It was confirmed that this issue would impact any Form3 API Gateway customers performing testing on the FPS simulator. Investigations identified a configuration issue impacting the status update logic after a payment had been initially processed. Form3 engineers identified a fix which was then tested and released, a period of monitoring confirmed no ongoing impact from 13:40 UTC on the 16/08/22. It was also confirmed that the impacted payments have reached their expected final state. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to test payment processing.