Historia awarii Form3

1. 20 października 2026 10:48 UTCmonitoring

   Od 06: 01 UTC, Form3 doświadczył wpływu na UK natychmiastowej usługi. Zbadaliśmy tę kwestię i możemy potwierdzić krótki wzrost czasu przetwarzania między 06: 01 a 06: 07 UTC. Było to spowodowane incydentem z dostawcą chmur, w związku z którym obecnie monitorujemy, aby zapewnić brak dalszych skutków. Dalsze szczegóły zostaną przedstawione pośmiertnie we właściwym czasie.

2. 20 października 2026 13:13 UTCmonitoring

   Podczas gdy Cloud Provider wdrożył działania odzyskiwania, zaobserwowaliśmy kolejny krótki wzrost czasu przetwarzania dla Form3 - UK Instant i krótki wzrost czasu przyjmowania dla Form3 - SEPA Instant. Form3 nadal monitoruje sytuację, podczas gdy dostawca chmur pracuje na stałe.

3. 20 października 2026 14:54 UTCresolved

   Incydent z dostawcami chmur został rozwiązany od 13: 00 UTC Po okresie monitorowania potwierdziliśmy, że usługa wróciła do normalnego przetwarzania i nie zaobserwowano dalszej degradacji. Dalsze szczegóły zostaną przedstawione pośmiertnie we właściwym czasie.

4. 21 października 2026 14:20 UTCpostmortem

   We wtorek, 20 października, Form3 doświadczył dwóch krótkich okresów opóźnienia przetwarzania mających wpływ na usługi Form3 UK Instant i Form3 SEPA Instant: * 06: 01- 06: 07 UTC * 12: 57- 12: 59 UTC Opóźnienia były spowodowane incydentem, który dotknął jednego z naszych dostawców chmur. Dostawca rozwiązał kwestię infrastruktury bazowej o godzinie 15: 41 UTC. Po odzyskaniu i ciągłym monitorowaniu nasz Zespół Reagowania Incydentów potwierdził, że usługi wróciły do normy i że nie ma stałego wpływu na klientów.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 6 października 2026 20:12 UTCresolved

   Między 18: 22- 18: 30 UTC a 18: 33- 18: 43 UTC, Form3 doświadczył degradacji usług wpływającej na wiele usług. W tym czasie niektórzy klienci mogli doświadczyć zwiększonej latencji w ramach usług, które miały wpływ. Kwestia ta została już rozwiązana, a po okresie monitorowania potwierdziliśmy, że nie ma żadnych stałych skutków. Przeprowadzamy pełny przegląd tego incydentu i będziemy dzielić się szczegółami we właściwym czasie.

2. 8 października 2026 07:06 UTCpostmortem

   We wtorek, 6 października, Form3 zaobserwował degradację wielu usług pomiędzy 18: 22- 18: 30 UTC i 18: 33- 18: 43 UTC. Sprawa została rozwiązana przez naszego dostawcę z krajów trzecich, a po okresie monitorowania, nasz zespół ds. reagowania na incydenty potwierdził, że nie ma żadnego stałego wpływu. Dalsze szczegóły zostaną przedstawione pośmiertnie we właściwym czasie.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 30 września 2026 10:07 UTCinvestigating

   Form3 są świadomi degradacji wydajności do usługi Form3 - SEPA Instant. Dostawca systemu potwierdził, że problem pochodzi od uczestnika wyższego szczebla. Kontynuujemy współpracę z dostawcą programu i dostarczymy dalsze aktualizacje, gdy będą dostępne.

2. 30 września 2026 10:23 UTCresolved

   Po okresie monitorowania możemy potwierdzić, że usługa wróciła do normalnego przetwarzania i nie zaobserwowano dalszej degradacji. Dalsze szczegóły zostaną przedstawione pośmiertnie we właściwym czasie.

3. 30 września 2026 10:24 UTCpostmortem

   W środę, 30 września, Form3 doświadczył degradacji do usługi Form3 - SEPA Instant, z outbound płatności przetwarzania wpływ między 09: 04 - 09: 55 UTC. Rozliczenie EUNB potwierdziło, że problem ten pochodzi od uczestnika wyższego szczebla. Po okresie monitorowania Form3 potwierdził, że płatności są przetwarzane zgodnie z oczekiwaniami.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 27 września 2026 06:55 UTCresolved

   Między 06: 34: 06: 40 UTC Form3 zaobserwował degradację wydajności do usługi FPS Instant. Po okresie monitorowania potwierdziliśmy, że usługa wróciła do normalnego przetwarzania i nie zaobserwowano dalszej degradacji.

2. 28 września 2026 08:27 UTCpostmortem

   W niedzielę 27 września firma Form3 doświadczyła degradacji serwisu Form3 - UK Instant. Form3 wskazało problem, który doprowadził do opóźnienia w płatnościach między 06: 34 a 06: 40 UTC. Po okresie monitorowania potwierdzono, że płatności są przetwarzane zgodnie z oczekiwaniami.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 1 września 2026 13:05 UTCinvestigating

   Form3 bada degradację wydajności do usługi Form3 - SEPA Instant. Badania są w toku, a aktualizacja zostanie dostarczona natychmiast po uzyskaniu większej ilości informacji.

2. 1 września 2026 13:21 UTCinvestigating

   Dostawca systemu potwierdził, że problem pochodzi od uczestnika wyższego szczebla. Kontynuujemy współpracę z dostawcą programu i dostarczymy dalsze aktualizacje, gdy będą dostępne.

3. 1 września 2026 13:21 UTCresolved

   Po okresie monitorowania możemy potwierdzić, że usługa wróciła do normalnego przetwarzania i nie zaobserwowano dalszej degradacji. Dalsze szczegóły zostaną przedstawione pośmiertnie we właściwym czasie.

4. 1 września 2026 13:27 UTCpostmortem

   We wtorek, 1 września, Form3 doświadczył degradacji do usługi Form3 - SEPA Instant, z przetwarzania płatności wpływ między 12: 22 - 13: 11 UTC. Rozliczenie EUNB potwierdziło, że problem ten pochodzi od uczestnika wyższego szczebla. Po okresie monitorowania Form3 potwierdził, że płatności są przetwarzane zgodnie z oczekiwaniami.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 12 sierpnia 2026 17:11 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 12 sierpnia 2026 17:24 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 12 sierpnia 2026 18:20 UTCresolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 13 sierpnia 2026 10:41 UTCpostmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 8 lipca 2026 23:53 UTCresolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 9 lipca 2026 10:34 UTCpostmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 29 czerwca 2026 11:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 29 czerwca 2026 11:34 UTCmonitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 29 czerwca 2026 12:43 UTCresolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 30 czerwca 2026 10:52 UTCpostmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 19 maja 2026 11:57 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 19 maja 2026 12:14 UTCmonitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 19 maja 2026 14:40 UTCinvestigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 19 maja 2026 17:00 UTCidentified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 20 maja 2026 01:12 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 20 maja 2026 07:13 UTCpostmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 17 maja 2026 10:24 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 17 maja 2026 12:22 UTCidentified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 17 maja 2026 13:10 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 18 maja 2026 13:22 UTCpostmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 18 kwietnia 2026 20:18 UTCinvestigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 18 kwietnia 2026 20:23 UTCidentified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 18 kwietnia 2026 21:26 UTCidentified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 18 kwietnia 2026 22:22 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 20 kwietnia 2026 08:14 UTCpostmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 1 kwietnia 2026 10:14 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 kwietnia 2026 10:22 UTCmonitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 1 kwietnia 2026 10:29 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 1 kwietnia 2026 11:05 UTCpostmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 1 marca 2026 15:55 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 marca 2026 16:03 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 1 marca 2026 16:11 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2 marca 2026 11:55 UTCpostmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 10 grudnia 2025 21:33 UTCinvestigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 10 grudnia 2025 22:11 UTCidentified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 10 grudnia 2025 22:54 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 10 grudnia 2025 23:30 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 15 grudnia 2025 16:34 UTCpostmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 25 sierpnia 2025 15:02 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 25 sierpnia 2025 15:45 UTCinvestigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 25 sierpnia 2025 16:14 UTCmonitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 25 sierpnia 2025 16:27 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 26 sierpnia 2025 11:29 UTCpostmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 1 sierpnia 2025 14:11 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 sierpnia 2025 14:42 UTCmonitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 1 sierpnia 2025 14:55 UTCresolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 4 sierpnia 2025 11:03 UTCpostmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 28 lipca 2025 18:15 UTCinvestigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 28 lipca 2025 20:01 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 28 lipca 2025 20:08 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 29 lipca 2025 06:59 UTCpostmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 20 czerwca 2025 12:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 20 czerwca 2025 12:40 UTCidentified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 20 czerwca 2025 12:49 UTCresolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 24 czerwca 2025 13:19 UTCpostmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 31 grudnia 2024 06:00 UTCresolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2 stycznia 2025 11:56 UTCpostmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 1 października 2024 00:56 UTCmonitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 1 października 2024 01:44 UTCresolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 1 października 2024 07:50 UTCpostmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.