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    Historia awarii Gathercontent

    4 Gathercontent incidents · wrzesień 2023 — official updates, affected components, duration and resolution details.

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    Content Workflow Editor Issue

    Początek 9 września 2024 21:14 UTC · 2d 18h

    OutagePoważny incydent
    Dotknięte komponenty
    Editor Servers
    1. 9 września 2024 21:14 UTCinvestigating

      We're currently investigating an issue affecting the layout and display of content when editing items

    2. 9 września 2024 21:42 UTCinvestigating

      The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue

    3. 9 września 2024 22:29 UTCidentified

      The issue has been identified and we're working to resolve the problem at this time

    4. 9 września 2024 23:41 UTCidentified

      We're currently in the process of testing a potential fix. More updates to come shortly.

    5. 10 września 2024 00:36 UTCmonitoring

      A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.

    6. 10 września 2024 16:04 UTCmonitoring

      We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

    7. 11 września 2024 16:02 UTCmonitoring

      We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.

    8. 12 września 2024 13:14 UTCmonitoring

      We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

    9. 12 września 2024 15:19 UTCresolved

      This incident has been resolved.

    Data Processing Delays - Emails and Potentially Exports Affected

    Początek 11 grudnia 2023 22:01 UTC · 1h 1m

    IssuesDrobny incydent
    Dotknięte komponenty
    Web Application
    1. 11 grudnia 2023 22:01 UTCidentified

      Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.

    2. 11 grudnia 2023 22:54 UTCmonitoring

      We have deployed a fix and emails and exports should start processing again.

    3. 11 grudnia 2023 23:02 UTCresolved

      Emails and exports should be processing as expected.

    Item editor having an unstable connection

    Początek 2 października 2023 20:54 UTC · 9h 24m

    OutagePoważny incydent
    Dotknięte komponenty
    Editor Servers
    1. 2 października 2023 20:54 UTCinvestigating

      We are currently looking into getting stability into our platform

    2. 2 października 2023 21:48 UTCmonitoring

      We've identified the main cause of the instability and have put some measures in place to avoid further outages.

    3. 3 października 2023 06:19 UTCresolved

      This incident has been resolved.

    Partial outage and connectivity issues

    Początek 18 września 2023 20:07 UTC · 11h 44m

    OutagePoważny incydent
    Dotknięte komponenty
    Web ApplicationAPI
    1. 18 września 2023 20:07 UTCmonitoring

      Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.

    2. 18 września 2023 21:56 UTCmonitoring

      We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.

    3. 19 września 2023 07:51 UTCresolved

      This incident has been resolved.