Historia awarii Getfeedback

1. 14 lipca 2026 19:15 UTCinvestigating

   Problem ten uniemożliwia klientom dotarcie do żywego agenta lub wysłanie przez niego sprawy e-mail. Użytkownicy zobaczą: "Pojawiły się problemy związane ze wsparciem. Proszę spróbować ponownie później" lub "Był problem techniczny łączący Cię z naszym zespołem wsparcia. Proszę spróbować później". Jesteśmy tego świadomi.

2. 14 lipca 2026 19:58 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

3. 14 lipca 2026 20:00 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 14 lipca 2026 20:06 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 18 lutego 2026 01:33 UTCinvestigating

   We are currently investigating this issue.

2. 18 lutego 2026 02:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18 lutego 2026 02:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18 lutego 2026 03:15 UTCresolved

   This incident has been resolved.

1. 26 listopada 2025 17:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26 listopada 2025 19:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 listopada 2025 21:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20 października 2025 16:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20 października 2025 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29 września 2025 23:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14 sierpnia 2025 15:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14 sierpnia 2025 15:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 sierpnia 2025 18:31 UTCresolved

   This incident has been resolved.

1. 10 czerwca 2025 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10 czerwca 2025 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10 czerwca 2025 23:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11 czerwca 2025 01:04 UTCresolved

   This incident has been resolved.

1. 20 lutego 2025 04:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20 lutego 2025 17:25 UTCresolved

   This issue has been resolved.

1. 15 stycznia 2025 16:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4 grudnia 2024 04:53 UTCinvestigating

   We are currently investigating this issue.

2. 4 grudnia 2024 04:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 grudnia 2024 05:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 grudnia 2024 05:29 UTCresolved

   This incident has been resolved.

1. 29 sierpnia 2024 18:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29 sierpnia 2024 19:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13 sierpnia 2024 18:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13 sierpnia 2024 18:51 UTCresolved

   This incident has been resolved.

1. 6 sierpnia 2024 15:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7 sierpnia 2024 15:18 UTCresolved

   This incident has been resolved.

1. 30 lipca 2024 17:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30 lipca 2024 19:09 UTCresolved

   The issue has been resolved.

1. 23 lipca 2024 18:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23 lipca 2024 21:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 4 lipca 2024 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 4 lipca 2024 15:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 lipca 2024 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3 lipca 2024 19:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3 lipca 2024 19:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 lipca 2024 20:07 UTCresolved

   This incident has been resolved.

1. 2 lipca 2024 16:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2 lipca 2024 17:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2 lipca 2024 17:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2 lipca 2024 19:02 UTCresolved

   All data is restored.

1. 17 czerwca 2024 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17 czerwca 2024 18:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 czerwca 2024 18:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.

1. 11 czerwca 2024 17:25 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 11 czerwca 2024 17:48 UTCresolved

   This issue has been resolved. Users may need to log out and log back in if the loading issues persist.