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    Historia awarii Goodtime

    51 Goodtime incidents · luty 2023 — official updates, affected components, duration and resolution details.

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    Agresywne usługi nie działają

    Początek 30 lipca 2026 12:44 UTC · 4h 21m

    Pending
    Dotknięte komponenty
    Scheduling engineCalendar SyncSuperdaysCoriAutomation TabDashboardInsights
    1. 30 lipca 2026 12:44 UTCinvestigating

      Obecnie badamy tę kwestię.

    2. 30 lipca 2026 14:14 UTCmonitoring

      Agenci AI Goodtime doświadczyli wyższego niż zwykle obciążenia, a Cori / usługi archiwalne nadal nie działają. Zespół pracuje nad tym. Regularne usługi rozkładowe są dostępne.

    3. 30 lipca 2026 16:18 UTCmonitoring

      Problem został zidentyfikowany i zespół wprowadza rozwiązanie.

    4. 30 lipca 2026 16:19 UTCidentified

      Problem został zidentyfikowany i jest w trakcie wdrażania.

    5. 30 lipca 2026 16:58 UTCmonitoring

      Wprowadzono rozwiązanie i monitorujemy wyniki.

    6. 30 lipca 2026 16:59 UTCmonitoring

      Nadal monitorujemy wszelkie dalsze problemy.

    7. 30 lipca 2026 17:05 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Partial Lever Outages

    Początek 17 kwietnia 2026 16:59 UTC · 6h 13m

    Pending
    Dotknięte komponenty
    Lever
    1. 17 kwietnia 2026 16:59 UTCinvestigating

      Lever is currently experiencing a partial outage. As a result, GoodTime customers using the Lever integration may experience sync failures and missing candidate or job data. Details on the issue are available on Lever's status page: https://status.lever.co/ Our team is actively monitoring the situation and coordinating with Lever. We will provide updates here as new information becomes available. We apologize for the inconvenience.

    2. 17 kwietnia 2026 23:12 UTCresolved

      The issue has been resolved by Lever / Cloudflare.

    Out of date search results

    Początek 4 listopada 2025 14:12 UTC · 23h 1m

    IssuesDrobny incydent
    Dotknięte komponenty
    Dashboard
    1. 4 listopada 2025 14:12 UTCinvestigating

      Some users have reported that new candidates are not appearing when using the search bar. We are actively investigating this issue.

    2. 4 listopada 2025 14:23 UTCidentified

      Search results are now up to date but with reduced information showing in the search panel. We will continue to work on resolving this issue.

    3. 5 listopada 2025 13:14 UTCresolved

      This incident has been resolved.

    Slow response time

    Początek 24 października 2025 14:44 UTC · 1h 9m

    Pending
    Dotknięte komponenty
    SuperdaysAutomation TabDashboardInsights
    1. 24 października 2025 14:44 UTCinvestigating

      Goodtime users may experience degraded performance while using Goodtime Hire. The team is looking the cause.

    2. 24 października 2025 15:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 października 2025 15:14 UTCmonitoring

      The issue has been identified and mitigated. Response times should return to normal for all customers

    4. 24 października 2025 15:53 UTCresolved

      This incident has been resolved.

    AWS and other third party services outage

    Początek 20 października 2025 08:52 UTC · 14h 55m

    Pending
    1. 20 października 2025 08:52 UTCinvestigating

      We are currently unable to schedule interviews due to an ongoing outage affecting Amazon Web Services (AWS) and other third-party providers.

    2. 20 października 2025 08:53 UTCidentified

      We are currently unable to schedule interviews due to an ongoing outage affecting Amazon Web Services (AWS) and other third-party providers.

    3. 20 października 2025 09:50 UTCmonitoring

      AWS has reported significant signs of recovery. The scheduling workflow might still be affected for some customers but overall we are seing services working again.

    4. 20 października 2025 14:53 UTCmonitoring

      Goodtime scheduling might still be affected as AWS still reports some issues with services in their us-east-1 region. We will continue to monitor the situation

    5. 20 października 2025 19:12 UTCmonitoring

      We are still seeing intermittent outages from AWS that are affecting the use of Goodtime.

    6. 20 października 2025 21:51 UTCmonitoring

      AWS is anticipating full recovery of the backlog over the next two hours. However Goodtime is still experiencing intermittent outages and slow response times. The Goodtime team will continue to monitor the situation

    7. 20 października 2025 23:47 UTCresolved

      The incident has been resolved. We will continue monitoring all services.

    Search not responding

    Początek 9 października 2025 16:25 UTC · 12m

    Pending
    1. 9 października 2025 16:25 UTCinvestigating

      Some customers have reported issues with the candidate search. We are investigating this issue.

    2. 9 października 2025 16:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 października 2025 16:36 UTCresolved

      This incident has been resolved.

    Zoom Outage

    Początek 16 kwietnia 2025 19:25 UTC · 1h 36m

    OutagePoważny incydent
    Dotknięte komponenty
    Zoom Meetings
    1. 16 kwietnia 2025 19:25 UTCidentified

      Due to a Zoom outage, we are seeing elevated numbers of issues when attempting to utilize Zoom.

    2. 16 kwietnia 2025 21:01 UTCresolved

      We are no longer seeing errors when accessing Zoom. If you continue experiencing Zoom issues, please refer to this page: https://status.zoom.us/

    Intermittent Greenhouse Sync Issues

    Początek 26 marca 2025 20:14 UTC · 3h 11m

    IssuesDrobny incydent
    Dotknięte komponenty
    Greenhouse
    1. 26 marca 2025 20:14 UTCidentified

      We are receiving an elevated rate of Greenhouse API errors for a subset of Greenhouse customers. We are reaching out to the Greenhouse team to report the issue

    2. 26 marca 2025 23:25 UTCresolved

      Greenhouse has resolved the Performance Degradation incident on their platform. For more details, please visit their status page https://status.greenhouse.io/incidents/xq17ymcypyb1

    Google Calendar Sync Issues

    Początek 14 marca 2025 16:43 UTC · 4h 22m

    IssuesDrobny incydent
    Dotknięte komponenty
    Google Apps Calendar
    1. 14 marca 2025 16:43 UTCinvestigating

      Goodtime is experiencing sync issues with Google Calendar events. We are currently investigating the issue

    2. 14 marca 2025 19:23 UTCmonitoring

      The issue has been resolved. WE are monitoring the situation

    3. 14 marca 2025 21:05 UTCresolved

      This incident has been resolved.

    Lever experiencing issues in North America

    Początek 18 lutego 2025 15:31 UTC · 4h 14m

    IssuesDrobny incydent
    Dotknięte komponenty
    Lever
    1. 18 lutego 2025 15:31 UTCidentified

      Some customers may experience intermittent issues with the Lever integration. More information on the outage can be found here: https://status.lever.co/incidents/r94mjyqwbxtv

    2. 18 lutego 2025 19:03 UTCmonitoring

      Lever has indicated that service should be returning to normal. We will continue to monitor. More information on the issue can be found here: https://status.lever.co/incidents/r94mjyqwbxtv

    3. 18 lutego 2025 19:45 UTCresolved

      This incident has been resolved.

    Intermittent issues with Greenhouse sync

    Początek 14 lutego 2025 17:01 UTC · 3d 3h

    Pending
    Dotknięte komponenty
    Greenhouse
    1. 14 lutego 2025 17:01 UTCinvestigating

      Some customers are experiencing sync issues with the Greenhouse sync. Our engineering team is investigating

    2. 14 lutego 2025 20:19 UTCinvestigating

      Greenhouse is investigating the issue and will get back to us shortly.

    3. 14 lutego 2025 22:29 UTCinvestigating

      We are continuing to investigate this issue.

    4. 17 lutego 2025 20:22 UTCresolved

      This incident has been resolved.

    Some emails not being sent

    Początek 13 lutego 2025 14:51 UTC · 3h 53m

    IssuesDrobny incydent
    Dotknięte komponenty
    SendGrid API v3
    1. 13 lutego 2025 14:51 UTCidentified

      We are aware that some emails are not being sent at the moment. The issue is with our third party provider Twilio / Sendgrid. We are working closely with them on fixing it.

    2. 13 lutego 2025 16:29 UTCidentified

      Email sends are returning to normal levels. The issue is with our third party provider Twilio / Sendgrid. We are working closely with them on fixing it.

    3. 13 lutego 2025 17:13 UTCmonitoring

      We are seeing emails return to normal.

    4. 13 lutego 2025 18:06 UTCmonitoring

      We are continuing to monitor email send rates

    5. 13 lutego 2025 18:44 UTCresolved

      This incident has been resolved.

    Microsoft Outlook is experiencing issues

    Początek 25 listopada 2024 18:29 UTC · 21h 40m

    Pending
    Dotknięte komponenty
    Calendar Sync
    1. 25 listopada 2024 18:29 UTCmonitoring

      This issue may impact scheduling for customer using O365. We will continue to monitor this situation.

    2. 25 listopada 2024 18:30 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 26 listopada 2024 16:09 UTCresolved

      This incident has been resolved.

    Some templates experiencing issues with availability window

    Początek 13 listopada 2024 14:30 UTC · 17m

    IssuesDrobny incydent
    1. 13 listopada 2024 14:30 UTCinvestigating

      Some users have reported issues with the availability window on Schedule Now and Request Availability. We are investigating.

    2. 13 listopada 2024 14:42 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 listopada 2024 14:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 listopada 2024 14:47 UTCresolved

      This incident has been resolved.

    Greenhouse Intermittent Outages on all silos

    Początek 4 listopada 2024 18:05 UTC · 9h 37m

    IssuesDrobny incydent
    1. 4 listopada 2024 18:05 UTCmonitoring

      Greenhouse has been identified and remediated the issue. All systems have been stable since 12:50PM EST. See more at: https://status.greenhouse.io/

    2. 5 listopada 2024 03:42 UTCresolved

      This incident has been resolved.

    Workday sync delays

    Początek 30 października 2024 15:31 UTC · 4h 52m

    IssuesDrobny incydent
    1. 30 października 2024 15:31 UTCmonitoring

      Some customers have reported issues with information syncs for Workday. This issue has been identified and we are monitoring as information syncs catch up.

    2. 30 października 2024 20:23 UTCresolved

      This incident has been resolved.

    Elevated Hire API Errors

    Początek 17 września 2024 17:30 UTC · 0m

    OutagePoważny incydent
    1. 17 września 2024 17:38 UTCresolved

      We identified an elevated level of API errors and immediately resolved the issue.

    Greenhouse UI Issue - Goodtime buttons are not displayed

    Początek 20 sierpnia 2024 17:28 UTC · 2d 2h

    Pending
    Dotknięte komponenty
    Greenhouse
    1. 20 sierpnia 2024 17:28 UTCinvestigating

      Greenhouse updated their UI - As a result, the buttons "Open in Goodtime" and "Message in Goodtime" are only visible when the user scrolls down in the Candidate Profile UI. To avoid the issues, we are asking all our Greenhouse customers to switch to the legacy profile in the Greenhouse Settings page. A link for the Settings page is provided in the upper right corner of the Candidate Profile UI

    2. 20 sierpnia 2024 17:29 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 sierpnia 2024 17:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 22 sierpnia 2024 20:24 UTCresolved

      Goodtime has released a new version of the Goodtime Greenhouse extension to address the issue. Please update your current version.

    Global IT Outage

    Początek 19 lipca 2024 16:07 UTC · 22h 26m

    Pending
    1. 19 lipca 2024 16:07 UTCmonitoring

      Goodtime is aware of the Global IT Outage. We are closely monitoring the situation and will keep you updated

    2. 22 lipca 2024 14:33 UTCresolved

      This incident has been resolved.

    Intermediate Issues with Lever Feedback Form Sync

    Początek 18 lipca 2024 21:53 UTC · 16h 55m

    IssuesDrobny incydent
    Dotknięte komponenty
    Lever
    1. 18 lipca 2024 21:53 UTCidentified

      A recent change in Lever API had an unintended impact to our feedback form integration. The Lever engineering team is currently addressing the issue with the highest priority.

    2. 19 lipca 2024 17:20 UTCmonitoring

      Lever has implemented a fix and we are monitoring the integration.

    3. 22 lipca 2024 14:48 UTCresolved

      This incident has been resolved.