Historia awarii Helpshift

1. 31 sierpnia 2026 18:02 UTCinvestigating

   Jesteśmy świadomi trwającego braku usługi Snowflake, który wpływa na usługi zależne od Snowflake do odzyskiwania i przetwarzania danych. Wpływ na klienta: Usługi dotknięte chorobą mogą doświadczać zdegradowanej dostępności, opóźnionych danych lub problemów z funkcjonalnością. Status: Aktywnie monitorujemy odbudowę Snowflake i oceniamy wpływ na nasze usługi. Klienci nie są obecnie zobowiązani do podejmowania działań. Będziemy nadal dostarczać aktualizacje w miarę rozwoju sytuacji i potwierdzimy, kiedy dotknięte usługi powrócą do normy.

2. 31 sierpnia 2026 18:05 UTCinvestigating

   Nadal uważnie monitorujemy sytuację i przedstawimy dalsze aktualizacje w miarę postępu tej kwestii.

3. 31 sierpnia 2026 20:57 UTCresolved

   Problem spowodowany przez odpływ śniegu został rozwiązany. Następujące usługi są obecnie w pełni operacyjne: Analiza deski rozdzielczej Power BI API analityki Odzyskiwanie i przetwarzanie danych wróciło do normy i wszystkie usługi, których to dotyczy, funkcjonują zgodnie z oczekiwaniami. Jeśli napotkasz jakieś powiązane problemy, prosimy o kontakt z naszym zespołem wsparcia na adres support @ helpshift.com. Przepraszamy za wszelkie niedogodności i doceniamy waszą cierpliwość i zrozumienie.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 31 lipca 2026 12:31 UTCinvestigating

   Obecnie doświadczamy zdegradowanej wydajności wpływającej na stronę wsparcia sieci Web. Użytkownicy mogą napotkać błędy podczas próby utworzenia biletu za pośrednictwem formularza Kontakt i inteligentnych formularzy.

2. 31 lipca 2026 14:23 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 31 lipca 2026 14:37 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 lipca 2026 07:52 UTCinvestigating

   Obecnie doświadczamy zdegradowanych wyników wpływających na tablicę analityczną. Użytkownicy mogą zauważyć, że funkcja przewijania nie działa zgodnie z oczekiwaniami.

2. 24 lipca 2026 09:23 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 7 lipca 2026 12:49 UTCinvestigating

   Obecnie mamy problem z Helpshift, gdzie niektórzy agenci napotykają błędy lub opóźnienia na desce rozdzielczej.

2. 7 lipca 2026 13:06 UTCinvestigating

   Nadal badamy tę kwestię.

3. 7 lipca 2026 13:59 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 7 lipca 2026 14:04 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 2 lipca 2026 12:03 UTCinvestigating

   Obecnie doświadczamy Oupage Wokół Automatyzacji, Buty i Inteligentne widoki. Nasz zespół bada sprawę i pracuje nad jak najszybszym przywróceniem usług.

2. 2 lipca 2026 12:23 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

3. 2 lipca 2026 12:39 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 2 lipca 2026 12:42 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 16 czerwca 2026 12:40 UTCinvestigating

   We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 16 czerwca 2026 13:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 czerwca 2026 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 czerwca 2026 13:21 UTCresolved

   This incident has been resolved.

1. 4 czerwca 2026 08:47 UTCinvestigating

   We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

2. 4 czerwca 2026 08:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 czerwca 2026 09:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 4 czerwca 2026 09:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4 czerwca 2026 09:31 UTCresolved

   This incident has been resolved.

1. 22 maja 2026 17:07 UTCinvestigating

   We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

2. 22 maja 2026 18:38 UTCinvestigating

   We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

3. 22 maja 2026 18:48 UTCidentified

   We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

4. 22 maja 2026 20:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 maja 2026 20:25 UTCresolved

   This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.

1. 7 maja 2026 11:19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 7 maja 2026 11:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 maja 2026 11:45 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 7 maja 2026 11:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 maja 2026 12:09 UTCresolved

   This incident has been resolved.

1. 5 maja 2026 12:19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 maja 2026 13:56 UTCinvestigating

   We are actively continuing our investigation into this issue.

3. 5 maja 2026 15:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5 maja 2026 16:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 maja 2026 18:11 UTCresolved

   The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

1. 5 maja 2026 10:04 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 maja 2026 11:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 maja 2026 11:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 maja 2026 12:06 UTCresolved

   This incident has been resolved.

1. 5 maja 2026 08:58 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 maja 2026 09:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 maja 2026 09:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5 maja 2026 09:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 maja 2026 09:41 UTCresolved

   This incident has been resolved.

1. 14 kwietnia 2026 12:47 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 14 kwietnia 2026 13:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 kwietnia 2026 13:08 UTCresolved

   This incident has been resolved.

1. 1 kwietnia 2026 10:16 UTCinvestigating

   We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

2. 1 kwietnia 2026 10:28 UTCresolved

   This incident has been resolved.

1. 10 marca 2026 19:26 UTCinvestigating

   We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

2. 10 marca 2026 21:49 UTCidentified

   The root cause of the degraded performance has been determined, and a fix has been applied.

3. 10 marca 2026 22:20 UTCmonitoring

   The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

4. 10 marca 2026 22:37 UTCresolved

   The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

1. 17 lutego 2026 14:58 UTCinvestigating

   We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

2. 17 lutego 2026 15:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 lutego 2026 15:15 UTCresolved

   This incident has been resolved.

1. 19 grudnia 2025 09:51 UTCinvestigating

   We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

2. 19 grudnia 2025 09:58 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 grudnia 2025 11:06 UTCresolved

   This incident has been resolved.

1. 5 grudnia 2025 09:06 UTCinvestigating

   We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

2. 5 grudnia 2025 09:09 UTCresolved

   This incident has been resolved.

1. 5 grudnia 2025 07:01 UTCinvestigating

   Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

2. 5 grudnia 2025 07:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 grudnia 2025 07:20 UTCresolved

   This incident has been resolved.

1. 27 listopada 2025 09:32 UTCinvestigating

   We are currently investigating this issue.

2. 27 listopada 2025 09:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 listopada 2025 09:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 listopada 2025 10:17 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 listopada 2025 10:22 UTCresolved

   This incident has been resolved.