Historia awarii Idme

1. 14 lipca 2026 06:29 UTCinvestigating

   Usługa trzypartyjna, która jest składnikiem usług weryfikacyjnych, jest obecnie niedostępna. Pracujemy z dostawcą Third- Party nad ustawieniem. Dostarczymy aktualizację o 3: 30 rano ET.

2. 14 lipca 2026 07:31 UTCinvestigating

   Kontynuujemy współpracę z naszym dostawcą trzeciej partii na fix. Następna aktualizacja o 4: 30 rano ET.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 13 czerwca 2026 16:20 UTCresolved

   Degradation in services for text messages, delayed messages for new user consent.

1. 5 czerwca 2026 00:32 UTCresolved

   Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

1. 27 maja 2026 08:42 UTCinvestigating

   We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

2. 27 maja 2026 08:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 maja 2026 09:06 UTCresolved

   This incident has been resolved.

1. 26 maja 2026 02:45 UTCinvestigating

   We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

2. 26 maja 2026 03:41 UTCinvestigating

   Investigation is still in-progress. Next update at 1200AM ET.

3. 26 maja 2026 04:10 UTCinvestigating

   We are continuing to investigate the issue. Next update at 0100AM ET.

4. 26 maja 2026 05:22 UTCmonitoring

   ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

5. 26 maja 2026 18:29 UTCmonitoring

   Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

6. 26 maja 2026 22:00 UTCresolved

   Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

1. 12 maja 2026 15:18 UTCresolved

   At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.

1. 25 kwietnia 2026 20:25 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25 kwietnia 2026 21:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 kwietnia 2026 21:09 UTCresolved

   This incident has been resolved.

1. 12 maja 2026 15:35 UTCresolved

   IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.

1. 3 kwietnia 2026 16:05 UTCinvestigating

   We are currently investigating this issue.

2. 4 kwietnia 2026 05:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 kwietnia 2026 05:17 UTCmonitoring

   A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

4. 7 kwietnia 2026 16:10 UTCresolved

   This incident has been resolved.

1. 3 lutego 2026 17:21 UTCinvestigating

   We are currently investigating this issue.

2. 3 lutego 2026 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 lutego 2026 17:53 UTCresolved

   This incident has been resolved.

1. 28 stycznia 2026 19:46 UTCresolved

   The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.

1. 5 grudnia 2025 09:12 UTCinvestigating

   We are currently investigating this issue.

2. 5 grudnia 2025 09:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 grudnia 2025 13:58 UTCresolved

   This incident has been resolved.

1. 2 grudnia 2025 22:10 UTCresolved

   There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

1. 18 listopada 2025 13:34 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.

2. 18 listopada 2025 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 listopada 2025 16:47 UTCresolved

   This incident has been resolved.

1. 8 października 2025 21:03 UTCinvestigating

   We are currently investigating this issue.

2. 8 października 2025 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 października 2025 21:48 UTCresolved

   This incident has been resolved.

1. 25 lipca 2025 02:12 UTCinvestigating

   An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25 lipca 2025 02:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 lipca 2025 02:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 25 lipca 2025 03:23 UTCresolved

   This incident has been resolved.

1. 17 czerwca 2025 01:22 UTCresolved

   We detected an service outage across the ID.me platform that occurred between 7:34 PM - 7:37 PM EDT.

1. 12 czerwca 2025 20:41 UTCinvestigating

   We are continuing to investigate this issue.

2. 12 czerwca 2025 20:46 UTCmonitoring

   All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

3. 13 czerwca 2025 13:24 UTCresolved

   All services are working within operational parameters.

1. 21 kwietnia 2025 02:46 UTCinvestigating

   We are currently investigating this issue.

2. 21 kwietnia 2025 03:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 kwietnia 2025 03:34 UTCresolved

   This incident has been resolved.

1. 16 kwietnia 2025 19:05 UTCresolved

   We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.