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    Historia awarii Impero

    21 Impero incidents · maj 2019 — official updates, affected components, duration and resolution details.

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    Latency and Timeouts - Upstream Network Issues

    Początek 25 stycznia 2023 09:17 UTC · 6h 3m

    Pending
    Dotknięte komponenty
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 25 stycznia 2023 09:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 25 stycznia 2023 09:32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 25 stycznia 2023 14:00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 25 stycznia 2023 15:20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    Początek 7 października 2020 18:15 UTC · 3h 31m

    Pending
    Dotknięte komponenty
    us.edpro.cloud
    1. 7 października 2020 20:31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 7 października 2020 20:43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 8 października 2020 05:40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    Początek 25 września 2020 09:02 UTC · 12m

    IssuesDrobny incydent
    Dotknięte komponenty
    uk1.edpro.clouduk.edpro.cloud
    1. 25 września 2020 09:02 UTCinvestigating

      We are currently investigating this issue.

    2. 25 września 2020 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 września 2020 09:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 września 2020 09:14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    Początek 16 czerwca 2020 09:55 UTC · 57m

    OutagePoważny incydent
    Dotknięte komponenty
    us.edpro.clouduk.edpro.cloud
    1. 16 czerwca 2020 09:55 UTCinvestigating

      We are currently investigating this issue.

    2. 16 czerwca 2020 10:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 czerwca 2020 10:53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    Początek 8 maja 2020 10:07 UTC · 1h 17m

    OutageKrytyczny incydent
    Dotknięte komponenty
    us.edpro.cloud
    1. 8 maja 2020 10:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 maja 2020 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 maja 2020 11:24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    Początek 18 marca 2020 16:03 UTC · 4h 13m

    OutageKrytyczny incydent
    Dotknięte komponenty
    us.edpro.cloud
    1. 18 marca 2020 16:03 UTCinvestigating

      We are currently investigating this issue.

    2. 18 marca 2020 16:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 marca 2020 20:16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    Początek 10 marca 2020 18:57 UTC · 1h 8m

    OutagePoważny incydent
    Dotknięte komponenty
    us.edpro.cloud
    1. 10 marca 2020 18:57 UTCinvestigating

      We are currently investigating this issue.

    2. 10 marca 2020 19:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 marca 2020 20:05 UTCresolved

      This incident has been resolved.

    US System outage

    Początek 30 stycznia 2020 15:01 UTC · 1h 15m

    OutageKrytyczny incydent
    Dotknięte komponenty
    us.edpro.cloud
    1. 30 stycznia 2020 15:01 UTCinvestigating

      We are currently investigating this issue.

    2. 30 stycznia 2020 15:46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 30 stycznia 2020 16:16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    Początek 27 stycznia 2020 16:00 UTC · 0m

    OutagePoważny incydent
    1. 28 stycznia 2020 10:06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    Początek 16 grudnia 2019 11:51 UTC · 12h 34m

    OutageKrytyczny incydent
    Dotknięte komponenty
    us.edpro.cloud
    1. 16 grudnia 2019 11:51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 16 grudnia 2019 15:54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 17 grudnia 2019 00:25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    Początek 3 listopada 2019 01:12 UTC · 13h 3m

    OutageKrytyczny incydent
    Dotknięte komponenty
    us.edpro.clouduk.edpro.cloud
    1. 3 listopada 2019 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 3 listopada 2019 10:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 listopada 2019 14:15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    Początek 3 października 2019 08:03 UTC · 20m

    OutageKrytyczny incydent
    Dotknięte komponenty
    uk.edpro.cloud
    1. 3 października 2019 08:03 UTCinvestigating

      We are currently investigating this issue.

    2. 3 października 2019 08:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 października 2019 08:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 października 2019 08:22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    Początek 25 września 2019 09:30 UTC · 55m

    OutagePoważny incydent
    Dotknięte komponenty
    uk.edpro.cloud
    1. 25 września 2019 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 25 września 2019 09:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 września 2019 09:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 września 2019 10:25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    Początek 10 września 2019 08:07 UTC · 2h 23m

    OutageKrytyczny incydent
    Dotknięte komponenty
    uk.edpro.cloud
    1. 10 września 2019 08:07 UTCinvestigating

      We are currently investigating this issue.

    2. 10 września 2019 08:09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 10 września 2019 08:17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 10 września 2019 10:30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    Początek 9 września 2019 18:39 UTC · 0m

    Pending
    1. 9 września 2019 18:51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    Początek 29 sierpnia 2019 12:31 UTC · 3h 4m

    OutagePoważny incydent
    Dotknięte komponenty
    us.edpro.clouduk.edpro.cloud
    1. 29 sierpnia 2019 12:31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 29 sierpnia 2019 12:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 sierpnia 2019 15:35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    Początek 29 sierpnia 2019 07:24 UTC · 1h 36m

    OutagePoważny incydent
    Dotknięte komponenty
    uk.edpro.cloud
    1. 29 sierpnia 2019 07:24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 29 sierpnia 2019 07:28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29 sierpnia 2019 07:39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 29 sierpnia 2019 09:00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    Początek 30 lipca 2019 23:00 UTC · 0m

    Pending
    1. 31 lipca 2019 19:30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    Początek 10 lipca 2019 20:15 UTC · 0m

    Pending
    1. 11 lipca 2019 09:08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    Początek 13 maja 2019 09:30 UTC · 1h 26m

    IssuesDrobny incydent
    Dotknięte komponenty
    us.edpro.clouduk.edpro.cloud
    1. 13 maja 2019 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 13 maja 2019 09:52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 13 maja 2019 10:56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.