Historia awarii Kajabi

1. 17 sierpnia 2026 18:02 UTCmonitoring

   Otrzymaliśmy raporty o błędach podczas zapisywania zmian w wielu obszarach Kajabi. Zastosowano rozwiązanie dla błędów mających wpływ na oszczędzanie w wielu obszarach Kajabi, a oszczędzanie powinno teraz działać zgodnie z oczekiwaniami. Nasz zespół aktywnie monitoruje, by potwierdzić pełną rozdzielczość. Bohaterowie, którzy nadal doświadczają problemów, powinni spróbować odświeżyć swoją przeglądarkę i mogą skontaktować się z naszym zespołem wsparcia, jeśli problem utrzymuje się.

2. 17 sierpnia 2026 20:04 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 14 sierpnia 2026 17:21 UTCidentified

   Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.

2. 14 sierpnia 2026 19:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 sierpnia 2026 20:41 UTCresolved

   This incident has been resolved.

1. 6 sierpnia 2026 15:09 UTCinvestigating

   We're investigating an issue affecting countdown timer blocks in email campaigns. Affected users may see errors when editing, previewing, or sending emails that contain a countdown block. Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.

2. 6 sierpnia 2026 16:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 sierpnia 2026 17:10 UTCresolved

   This incident has been resolved.

1. 4 sierpnia 2026 16:29 UTCidentified

   We have identified the cause of the error occurring when accessing the Communities product. Our engineering team is implementing a fix and working as quickly as possible to restore normal functionality. We will share another update once the fix has been deployed.

2. 4 sierpnia 2026 16:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 sierpnia 2026 17:46 UTCresolved

   This incident has been resolved.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 3 sierpnia 2026 14:24 UTCidentified

   Zauważyliśmy pewne problemy wpływające na interakcje wsparcia. Może być opóźnienie w odpowiedzi od naszych agentów. Nasz sprzedawca czatów prowadzi śledztwo i chce rozwiązać sprawę. Dostarczymy aktualizację, jak tylko zdobędziemy więcej informacji. Prosimy o kontakt ze wsparciem @ kajabi.com dla Państwa potrzeb. Dziękujemy za cierpliwość, będziemy nadal aktualizować tę stronę w miarę rozwoju sytuacji.

2. 3 sierpnia 2026 17:09 UTCresolved

   Nasz sprzedawca wprowadził fix i to jest teraz rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 29 lipca 2026 00:22 UTCidentified

   Nasz zespół zidentyfikował problem w społecznościach, który nasz zespół inżynieryjny aktywnie stara się rozwiązać. Niektóre nowo wysłane filmy wideo mogą wyświetlać brakujące lub zablokowane miniatury, a niektóre nowe powiadomienia o poście mogą nie zostać wysłane. Odtwarzanie wideo w aplikacjach iOS i Android może również mieć wpływ.

2. 29 lipca 2026 18:26 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 29 lipca 2026 19:06 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 lipca 2026 19:08 UTCidentified

   Zidentyfikowaliśmy przyczynę problemu deski rozdzielczej Meetup Community i nasz zespół inżynieryjny pracuje nad naprawą. Doceniamy waszą cierpliwość, kiedy to rozwiązujemy.

2. 15 lipca 2026 19:10 UTCidentified

   Jesteśmy świadomi niedostępności strony Community Meetup, a nasz zespół inżynieryjny pracuje nad ustawieniem. Doceniamy waszą cierpliwość, kiedy to rozwiązujemy.

3. 15 lipca 2026 19:42 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 15 lipca 2026 20:02 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 30 czerwca 2026 09:49 UTCinvestigating

   We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.

2. 30 czerwca 2026 11:29 UTCinvestigating

   We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available.

3. 30 czerwca 2026 11:38 UTCmonitoring

   A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary.

4. 30 czerwca 2026 13:37 UTCresolved

   This incident has been resolved.

1. 26 czerwca 2026 17:41 UTCinvestigating

   We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.

2. 26 czerwca 2026 17:50 UTCidentified

   We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience.

3. 26 czerwca 2026 18:28 UTCidentified

   We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information.

4. 26 czerwca 2026 18:50 UTCmonitoring

   A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected.

5. 26 czerwca 2026 19:41 UTCresolved

   This incident has been resolved.

1. 24 czerwca 2026 21:00 UTCinvestigating

   The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

2. 24 czerwca 2026 21:04 UTCinvestigating

   The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

3. 24 czerwca 2026 21:09 UTCmonitoring

   A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation.

4. 24 czerwca 2026 21:21 UTCresolved

   This incident has been resolved.

1. 17 czerwca 2026 19:16 UTCinvestigating

   Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.

2. 17 czerwca 2026 22:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 czerwca 2026 22:59 UTCresolved

   This incident has been resolved.

1. 12 czerwca 2026 15:13 UTCinvestigating

   We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

2. 12 czerwca 2026 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 czerwca 2026 15:56 UTCmonitoring

   We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.

4. 12 czerwca 2026 16:26 UTCresolved

   This incident has been resolved.

1. 3 czerwca 2026 16:11 UTCidentified

   We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.

2. 3 czerwca 2026 16:11 UTCidentified

   We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress.

3. 7 czerwca 2026 01:32 UTCresolved

   This incident has been resolved.

1. 2 czerwca 2026 17:13 UTCinvestigating

   We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.

2. 2 czerwca 2026 19:20 UTCinvestigating

   We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience.

3. 2 czerwca 2026 20:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 czerwca 2026 22:39 UTCresolved

   This incident has been resolved.

1. 31 maja 2026 02:45 UTCmonitoring

   One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.

2. 31 maja 2026 03:30 UTCresolved

   The maintenance has completed successfully.

1. 29 maja 2026 17:03 UTCinvestigating

   We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

2. 29 maja 2026 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 maja 2026 21:32 UTCresolved

   This incident has been resolved.

1. 27 maja 2026 15:29 UTCinvestigating

   We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

2. 27 maja 2026 16:32 UTCidentified

   We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more.

3. 28 maja 2026 15:07 UTCresolved

   This incident has been resolved.

1. 14 maja 2026 15:48 UTCidentified

   We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.

2. 14 maja 2026 16:23 UTCmonitoring

   A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability.

3. 14 maja 2026 16:42 UTCresolved

   Functionality has been restored and the "Respond to dispute" button is working as expected.

1. 13 maja 2026 14:05 UTCinvestigating

   We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at [email protected].

2. 13 maja 2026 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 maja 2026 17:21 UTCresolved

   This incident has been resolved.

1. 6 maja 2026 20:39 UTCidentified

   We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks. Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.

2. 6 maja 2026 20:47 UTCresolved

   This incident has been resolved.