Historia awarii Kajeet

1. 8 września 2026 20:21 UTCinvestigating

   Klienci donoszą, że łączność Rogersa spadła od około 1: 30. Na Grega Fultona, były problemy związane z Rogersem podczas zmian, które miały miejsce zeszłej nocy. Wygląda na to, że Rogers mógł dokonać dodatkowej zmiany po CHG- 6087, która zakłóciła naszą łączność sieciową. Z perspektywy CustoOps urządzenia wydają się być online i z powodzeniem podłączone do sieci nośnej. Obserwujemy również pewne przejazdy drogowe, co sugeruje, że problem jest prawdopodobnie poza warstwą rejestracyjną urządzenia lub nośnika. Będzie to wymagało eskalacji do zespołu wsparcia Rogersa w celu dalszego zbadania sieci i trasy.

2. 8 września 2026 21:54 UTCresolved

   Łączność została przywrócona do wszystkich dotkniętych linii klientów. Będziemy nadal monitorować stabilność usług. Dziękuję za cierpliwość, gdy pracowaliśmy nad przywróceniem służby. Jeśli nadal będziesz doświadczał jakichkolwiek problemów z złożeniem wniosku o wsparcie, skontaktuj się z Kajeet Support na support @ kajeet.com lub 877- 352- 5338.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 21 sierpnia 2026 20:47 UTCinvestigating

   Badamy problem dotyczący podzbioru linii T-Mobile, który może doprowadzić do utraty usług. Współpracujemy z przewoźnikiem w celu potwierdzenia zakresu i przywrócenia dotkniętych linii.

2. 21 sierpnia 2026 21:22 UTCresolved

   Zidentyfikowaliśmy problem dotyczący podzbioru linii T-Mobile. Reaktywacja Został ukończony, a my pracujemy z przewoźnikiem w sprawie głównej. Dziękuję za cierpliwość, gdy pracowaliśmy nad przywróceniem służby. Jeśli nadal będziesz doświadczał jakichkolwiek problemów z złożeniem wniosku o wsparcie, skontaktuj się z Kajeet Support na support @ kajeet.com lub 877- 352- 5338.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 13 sierpnia 2026 20:48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 13 sierpnia 2026 22:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 6 sierpnia 2026 21:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6 sierpnia 2026 22:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31 lipca 2026 15:50 UTCresolved

   Zidentyfikowaliśmy problem wpływający na łączność danych AT & T Enterprise dla niektórych klientów. Wykonano konfigurację routingu w celu rozwiązania problemu, przywrócono obsługę, a zespoły monitorują stabilność.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 lipca 2026 14:13 UTCinvestigating

   Nadal badamy tę kwestię.

2. 20 lipca 2026 14:14 UTCinvestigating

   Obecnie mamy problem z przedkładaniem spraw dotyczących wsparcia za pośrednictwem portalu Sentinel. W przypadku konieczności zgłoszenia danego problemu, prosimy o: Wsparcie e-mail @ kajeet.com Telefon 877- 352- 5338 Przepraszamy za niedogodności i doceniamy waszą cierpliwość podczas pracy nad rozwiązaniem tej kwestii.

3. 20 lipca 2026 18:07 UTCresolved

   Kwestia dotycząca wniosków o wsparcie za pośrednictwem portalu Sentinel została rozwiązana. Klienci mogą teraz składać sprawy wsparcia poprzez portal, jak zwykle. Dziękuję za cierpliwość, gdy pracowaliśmy nad przywróceniem służby. Jeśli nadal będziesz doświadczał jakichkolwiek problemów z złożeniem wniosku o wsparcie, skontaktuj się z Kajeet Support na support @ kajeet.com lub 877- 352- 5338.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 lipca 2026 10:52 UTCinvestigating

   Badamy problem wpływający na Sentinel, w tym dostęp do aplikacji Sentinel i powiązane przetwarzanie. Zespoły aktywnie pracują nad obawami dotyczącymi skuteczności bazy danych i po potwierdzeniu wpływu i łagodzenia skutków udostępnią kolejną aktualizację.

2. 15 lipca 2026 12:28 UTCresolved

   Funkcjonalność usługi Sentinel powróciła do normy po tym, jak wewnętrzne badanie transakcji monitorowania ThousandEyes Sentinel UI zostało zatrzymane około 07: 53 EDT. Monitorujemy, by potwierdzić stabilność. W przypadku dalszych trudności technicznych prosimy o kontakt z naszym zespołem obsługi klienta na adres support @ kajeet.com, online na Support. Kajeet.com, lub zadzwoń 1 (877) 352-5338, aby natychmiast z kimś porozmawiać.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 29 czerwca 2026 16:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29 czerwca 2026 17:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29 czerwca 2026 20:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29 czerwca 2026 20:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 czerwca 2026 17:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25 czerwca 2026 19:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11 czerwca 2026 13:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11 czerwca 2026 17:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8 czerwca 2026 19:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8 czerwca 2026 19:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 czerwca 2026 19:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 czerwca 2026 15:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5 czerwca 2026 16:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10 marca 2026 00:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10 marca 2026 13:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3 marca 2026 16:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3 marca 2026 17:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 lutego 2026 20:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25 lutego 2026 21:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17 lutego 2026 18:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17 lutego 2026 22:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 lutego 2026 14:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4 lutego 2026 17:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2 lutego 2026 15:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 10 grudnia 2025 03:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 29 października 2025 16:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 29 października 2025 19:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 30 października 2025 13:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.