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    Historia awarii Kenna Security

    53 Kenna Security incidents · luty 2023 — official updates, affected components, duration and resolution details.

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    Kenna- US Platform Performance Degraded

    Początek 19 października 2026 15:54 UTC · W toku

    OutagePoważny incydent
    Dotknięte komponenty
    Kenna APIKenna UIData ExportsData UpdatesConnector Runs
    1. 19 października 2026 15:54 UTCinvestigating

      Obecnie badamy tę kwestię.

    2. 19 października 2026 16:18 UTCinvestigating

      Nadal badamy tę kwestię.

    3. 20 października 2026 17:43 UTCidentified

      Problem został zidentyfikowany i jest w trakcie wdrażania.

    4. 21 października 2026 15:44 UTCidentified

      Kontynuujemy prace nad rozwiązaniem tego problemu.

    5. 23 października 2026 09:43 UTCmonitoring

      Wprowadzono rozwiązanie i monitorujemy wyniki.

    6. 27 października 2026 10:15 UTCmonitoring

      Nadal monitorujemy wszelkie dalsze problemy.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Kenna EU Platform Degraded Service: [Złącza; Eksport danych]

    Początek 28 września 2026 12:26 UTC · 1d 19h

    IssuesDrobny incydent
    Dotknięte komponenty
    Connector RunsData Exports
    1. 28 września 2026 12:26 UTCinvestigating

      Obecnie badamy tę kwestię.

    2. 28 września 2026 19:40 UTCidentified

      Problem został zidentyfikowany i jest w trakcie wdrażania.

    3. 30 września 2026 08:21 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Kenna US Prod2 Service Outage: Export Runs

    Początek 28 lipca 2026 11:59 UTC · 3d 0h

    OutageKrytyczny incydent
    Dotknięte komponenty
    Data Exports
    1. 28 lipca 2026 11:59 UTCidentified

      Problem został zidentyfikowany i jest w trakcie wdrażania.

    2. 28 lipca 2026 15:25 UTCmonitoring

      Wprowadzono rozwiązanie i monitorujemy wyniki.

    3. 31 lipca 2026 12:27 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Kenna Platform Degraded Service: Połączenia UE

    Początek 8 lipca 2026 16:39 UTC · 19d 17h

    IssuesDrobny incydent
    Dotknięte komponenty
    Connector Runs
    1. 8 lipca 2026 16:39 UTCinvestigating

      Obecnie badamy tę kwestię.

    2. 28 lipca 2026 10:31 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Kenna EU Platform Degraded Service: [Connectors]

    Początek 30 czerwca 2026 12:11 UTC · 6d 19h

    OutagePoważny incydent
    Dotknięte komponenty
    Connector RunsData Updates
    1. 30 czerwca 2026 12:11 UTCinvestigating

      We are currently investigating this issue.

    2. 1 lipca 2026 14:16 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 lipca 2026 13:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 lipca 2026 07:52 UTCresolved

      This incident has been resolved.

    Performance Issues in US Prod

    Początek 30 czerwca 2026 11:00 UTC · 1d 4h

    IssuesDrobny incydent
    Dotknięte komponenty
    Kenna APIKenna APIKenna UIKenna APIKenna UIData ExportsKenna UIData ExportsData Exports
    1. 30 czerwca 2026 11:00 UTCinvestigating

      We are currently investigating this issue.

    2. 1 lipca 2026 15:35 UTCresolved

      This incident has been resolved.

    Virtual Tunnel Connector Failures

    Początek 8 stycznia 2026 18:41 UTC · 22h 43m

    OutagePoważny incydent
    Dotknięte komponenty
    Connector Runs
    1. 8 stycznia 2026 18:41 UTCinvestigating

      Virtual Tunnel clients are unable to establish connection. Connector runs using Virtual Tunnel are returning failures. We are currently investigating this issue.

    2. 8 stycznia 2026 20:24 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 8 stycznia 2026 21:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 stycznia 2026 17:24 UTCresolved

      This incident has been resolved.

    Degraded performance

    Początek 6 października 2025 18:26 UTC · 3d 22h

    IssuesDrobny incydent
    Dotknięte komponenty
    Kenna APIKenna UIData ExportsData UpdatesConnector Runs
    1. 6 października 2025 18:26 UTCinvestigating

      Users might be experiencing delays and timeouts when navigating the CVM dashboard and performing data updates. We are currently investigating this issue.

    2. 6 października 2025 21:14 UTCidentified

      The issue has been identified and fix is being implemented.

    3. 7 października 2025 19:37 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 8 października 2025 14:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 10 października 2025 16:36 UTCresolved

      This incident has been resolved.

    CVM Platform Degradation Due to GCP Outage

    Początek 12 czerwca 2025 19:33 UTC · 5h 57m

    IssuesDrobny incydent
    Dotknięte komponenty
    Kenna APIConnector RunsData ExportsKenna APIKenna APIData UpdatesData UpdatesData ExportsConnector RunsKenna APIKenna UIConnector RunsKenna UIConnector RunsData ExportsConnector RunsKenna UIData UpdatesKenna UIData UpdatesData ExportsKenna APIData ExportsData ExportsConnector RunsKenna APIConnector RunsKenna UIData UpdatesKenna APIData UpdatesConnector RunsData UpdatesKenna APIData ExportsConnector RunsKenna APIConnector RunsKenna UIData ExportsKenna UIData UpdatesKenna UIData UpdatesKenna APIKenna UIData ExportsKenna UIKenna UIData ExportsData UpdatesKenna UIData UpdatesData ExportsKenna APIData UpdatesKenna APIConnector RunsData ExportsConnector Runs
    1. 12 czerwca 2025 19:33 UTCidentified

      Multiple GCP services are currently experiencing partial outages or degraded performance. This is impacting key components of the CVM platform across several environments.

    2. 12 czerwca 2025 22:04 UTCidentified

      Google Cloud Platform has started mitigating the issue. CVM services are becoming more stable, but we’re still monitoring closely as GCP continues to stabilize.

    3. 12 czerwca 2025 22:12 UTCmonitoring

      CVM services have stabilized across all environments, and we're monitoring closely to ensure continued performance.

    4. 13 czerwca 2025 01:30 UTCresolved

      This incident has been resolved.

    Partial Drop in MS Defender TVM Synced Assets – March 26

    Początek 28 marca 2025 16:11 UTC · 3h 49m

    OutagePoważny incydent
    Dotknięte komponenty
    Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
    1. 28 marca 2025 16:11 UTCinvestigating

      We are currently investigating this issue.

    2. 28 marca 2025 16:12 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 marca 2025 16:17 UTCidentified

      The issue has been identified and a fix is being implemented., The MS Defender TVM connector is importing fewer assets than usual.

    4. 28 marca 2025 17:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 28 marca 2025 17:27 UTCmonitoring

      The root cause has been identified and platform improvements have already been implemented. The Engineering team is currently monitoring the system, and connector runs have stabilized across the affected environments

    6. 28 marca 2025 20:00 UTCresolved

      This incident has been resolved.

    intermittent performance issues on the EU platform

    Początek 6 marca 2025 13:03 UTC · 4d 7h

    OutagePoważny incydent
    Dotknięte komponenty
    Kenna APIKenna UIKenna UI
    1. 6 marca 2025 13:03 UTCinvestigating

      We are currently investigating the issue

    2. 6 marca 2025 13:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 marca 2025 19:51 UTCmonitoring

      We have released a potential fix for the outage you may have experienced and will continue to monitor the situation.

    4. 10 marca 2025 20:14 UTCresolved

      This incident has been resolved.

    Stalled connector runs

    Początek 11 lutego 2025 17:07 UTC · 1d 3h

    OutageKrytyczny incydent
    Dotknięte komponenty
    Connector Runs
    1. 11 lutego 2025 17:07 UTCinvestigating

      Connector runs might be stalled. We are currently investigating this issue.

    2. 11 lutego 2025 19:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 lutego 2025 21:56 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 12 lutego 2025 20:34 UTCresolved

      This incident has been resolved.

    Sandbox-EU and Labs-US Outage Due to NACL Configuration Change

    Początek 16 stycznia 2025 20:16 UTC · 3m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Connector RunsKenna APIConnector RunsData UpdatesKenna APIKenna UIData ExportsKenna UIData UpdatesData Exports
    1. 16 stycznia 2025 20:16 UTCidentified

      We are rolling back the recent NACL-related change to restore affected services

    2. 16 stycznia 2025 20:19 UTCresolved

      This incident has been resolved.

    Qualys connector runs are failing

    Początek 8 stycznia 2025 15:42 UTC · 23h 32m

    OutagePoważny incydent
    Dotknięte komponenty
    Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
    1. 8 stycznia 2025 15:42 UTCinvestigating

      Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists." An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.

    2. 8 stycznia 2025 21:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 stycznia 2025 15:14 UTCresolved

      This incident has been resolved.

    3rd Party Degraded Service: [Connector - MS Defender TVM]

    Początek 30 października 2024 14:48 UTC · 7d 0h

    IssuesDrobny incydent
    Dotknięte komponenty
    Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsData ExportsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
    1. 30 października 2024 14:48 UTCinvestigating

      We are currently investigating an issue with a 3rd party for failed responses [MS Defender TVM.] This issue is isolated to the single 3rd party. We are currently unable to extract data from their endpoint.

    2. 31 października 2024 12:15 UTCidentified

      The MS Defender TVM Connector issue has been identified as isolated to a 3rd party service degradation. This is currently affecting our ability to retrieve vulnerability data, resulting in failed responses from the MS Defender TVM endpoint, we are actively weighing possible workarounds to mitigate the impact while awaiting further updates from Microsoft.

    3. 1 listopada 2024 17:35 UTCmonitoring

      The CVM engineering team has identified an issue with the Microsoft Defender for Endpoint APIs. Currently, attempting to export files from the following endpoint: https://api.securitycenter.microsoft.com/api/machines/SoftwareVulnerabilitiesExport results in a 404 error indicating that the specified blob does not exist. As a temporary workaround, we have moved the vulnerability extracts to the SoftwareVulnerabilitiesByMachine endpoint. Please note this endpoint operates significantly slower than the file export previously used, therefore, we expect connector runs to take longer than usual while the workaround is in place. The engineering team will continue collaborating with Microsoft to revert to the original file export API once the issue is resolved.

    4. 6 listopada 2024 15:15 UTCresolved

      This incident has been resolved.

    Vulnerability Details page is impacted.

    Początek 1 października 2024 17:08 UTC · 3h 26m

    IssuesDrobny incydent
    Dotknięte komponenty
    Kenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UI
    1. 1 października 2024 17:08 UTCidentified

      The issues is identified and we are currently deploying a fix.

    2. 1 października 2024 17:48 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 1 października 2024 17:57 UTCmonitoring

      All impacted environments have the fix and we are monitoring.

    4. 1 października 2024 20:35 UTCresolved

      Systems have been functioning as normal for the last 3+ hours, moving this incident to resolved.

    Slow response and 504 errors in UI

    Początek 21 sierpnia 2024 15:39 UTC · 1d 23h

    IssuesDrobny incydent
    Dotknięte komponenty
    Kenna UIData ExportsConnector Runs
    1. 21 sierpnia 2024 15:39 UTCinvestigating

      US Prod 1 is experiencing a backlog, customers may experience slow response times and 504 errors. We are currently investigating this issue.

    2. 21 sierpnia 2024 16:16 UTCinvestigating

      We are continuing to investigate this issue.

    3. 21 sierpnia 2024 19:21 UTCinvestigating

      Metrics in homepage and dashboard risk meter page have been temporarily disabled to alleviate the observed performance issues. We are continuing to investigate this issue.

    4. 21 sierpnia 2024 20:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    5. 22 sierpnia 2024 15:25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 22 sierpnia 2024 15:43 UTCmonitoring

      We are continuing to monitor for any further issues.

    7. 23 sierpnia 2024 14:50 UTCresolved

      This incident has been resolved.

    Stalled connector runs

    Początek 13 sierpnia 2024 14:11 UTC · 1d 1h

    OutagePoważny incydent
    Dotknięte komponenty
    Data UpdatesConnector Runs
    1. 13 sierpnia 2024 14:11 UTCinvestigating

      Connector runs for multiple connectors are not able to complete. We are currently investigating this issue.

    2. 13 sierpnia 2024 15:16 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 sierpnia 2024 16:07 UTCresolved

      This incident has been resolved.

    NVD Data Not Flowing Through Refdata

    Początek 18 lipca 2024 21:27 UTC · 19h 0m

    IssuesDrobny incydent
    Dotknięte komponenty
    Data UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData Updates
    1. 18 lipca 2024 21:27 UTCinvestigating

      We are currently experiencing an issue with NVD data integration

    2. 19 lipca 2024 00:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 lipca 2024 16:27 UTCresolved

      This incident has been resolved.

    Internal Server Error 500 is returned upon login

    Początek 18 lipca 2024 13:09 UTC · 6h 49m

    OutagePoważny incydent
    Dotknięte komponenty
    Kenna APIKenna APIConnector RunsConnector RunsData UpdatesData ExportsKenna UIData ExportsKenna UIData Updates
    1. 18 lipca 2024 13:09 UTCinvestigating

      We are currently investigating this issue.

    2. 18 lipca 2024 17:18 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18 lipca 2024 17:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 18 lipca 2024 19:58 UTCresolved

      This incident has been resolved.