Historia awarii Klarna

1. 29 lipca 2026 17:58 UTCinvestigating

   Obecnie mamy do czynienia z problemami z Merchant Onboarding poprzez Integration Guides App w Portal Merchant we wszystkich regionach. Pracujemy nad jak najszybszym przywróceniem usługi. Dziękuję za cierpliwość.

2. 29 lipca 2026 19:29 UTCinvestigating

   Wciąż badamy tę sprawę. Dziękuję za cierpliwość.

3. 29 lipca 2026 20:56 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

4. 29 lipca 2026 22:01 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

5. 29 lipca 2026 22:20 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 lipca 2026 08:07 UTCinvestigating

   Niektórzy klienci na iOS (Safari / Chrome) mogą nie być w stanie zakończyć wymeldowania Klarna po zalogowaniu. Zamówienie na Android i pulpit nie ma wpływu. Przyczyna: zmiana przeglądarki trzeciej partii. Pracujemy nad jak najszybszym przywróceniem usług. Dziękuję za cierpliwość.

2. 24 lipca 2026 08:40 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 27 lipca 2026 14:20 UTCmonitoring

   Okres monitorowania pokazuje poprawę, jednak zespoły kontynuują prace nad pełnymi działaniami naprawczymi i kontynuują monitorowanie.

4. 31 lipca 2026 13:40 UTCmonitoring

   Okres monitorowania nadal wykazuje poprawę w wyniku wcześniejszego złagodzenia. Zespoły aktywnie wdrażają dodatkowe poprawki i stopniowo ułatwiają poprawę dla zainteresowanych kupców, a jednocześnie kontynuują prace nad pełnym odzyskaniem i monitorowaniem wpływu.

5. 4 sierpnia 2026 11:50 UTCmonitoring

   Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

6. 7 sierpnia 2026 13:40 UTCmonitoring

   Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 1 czerwca 2026 09:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1 czerwca 2026 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 czerwca 2026 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 czerwca 2026 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 czerwca 2026 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8 maja 2026 01:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8 maja 2026 01:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8 maja 2026 02:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8 maja 2026 04:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8 maja 2026 05:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8 maja 2026 06:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8 maja 2026 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8 maja 2026 12:05 UTCresolved

   This incident has been resolved.

1. 7 maja 2026 08:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7 maja 2026 13:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 maja 2026 13:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 maja 2026 16:44 UTCresolved

   This incident has been resolved.

1. 30 kwietnia 2026 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30 kwietnia 2026 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 kwietnia 2026 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 kwietnia 2026 12:44 UTCresolved

   This incident has been resolved.

1. 26 kwietnia 2026 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26 kwietnia 2026 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 kwietnia 2026 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 kwietnia 2026 12:56 UTCresolved

   This incident has been resolved.

1. 18 kwietnia 2026 03:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18 kwietnia 2026 05:41 UTCresolved

   This incident has been resolved.

1. 17 kwietnia 2026 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 kwietnia 2026 12:38 UTCresolved

   This incident has been resolved.

1. 9 kwietnia 2026 08:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9 kwietnia 2026 09:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 kwietnia 2026 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 kwietnia 2026 09:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30 marca 2026 08:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30 marca 2026 09:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 marca 2026 09:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 marca 2026 09:50 UTCresolved

   This incident has been resolved.

1. 25 marca 2026 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25 marca 2026 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 marca 2026 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 marca 2026 11:56 UTCresolved

   This incident has been resolved.

1. 22 marca 2026 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 marca 2026 12:21 UTCresolved

   Issue has been resolved.

1. 22 marca 2026 03:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 marca 2026 05:15 UTCresolved

   This incident has been resolved.

1. 17 marca 2026 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 marca 2026 17:24 UTCresolved

   This incident has been resolved.

1. 11 marca 2026 16:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11 marca 2026 18:19 UTCresolved

   This incident has been resolved.

1. 10 marca 2026 17:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 marca 2026 19:47 UTCresolved

   This incident has been resolved.

1. 9 marca 2026 23:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 marca 2026 00:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 marca 2026 00:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 marca 2026 00:55 UTCresolved

   This incident has been resolved.

1. 4 marca 2026 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4 marca 2026 13:45 UTCresolved

   This incident has been resolved.

1. 17 lutego 2026 02:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17 lutego 2026 02:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17 lutego 2026 04:04 UTCresolved

   This incident has been resolved.