Historia awarii Lattice

1. 21 sierpnia 2026 17:19 UTCinvestigating

   Lattice doświadcza obecnie incydentu na stronie rekomendacji dotyczących cyklu rekompensowania admin. Tabela rekomendacji pokazuje błąd "Coś poszło nie tak".

2. 21 sierpnia 2026 17:22 UTCidentified

   Nasz zespół zidentyfikował podstawową przyczynę i wdraża fix, aby usunąć admin błędów patrz na stronie Rekompensata Cycle Recommendations.

3. 21 sierpnia 2026 18:00 UTCmonitoring

   Wystawiono rozwiązanie. Podaje do obejrzenia Rekompensaty Cycle Recommendations powinien odświeżyć stronę i zobaczyć dane z powodzeniem. Będziemy nadal monitorować na razie.

4. 21 sierpnia 2026 18:24 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 sierpnia 2026 20:23 UTCresolved

   Lattice doświadczyła problemu z Lattice AI Agent i Exideceae-Based Reviews generation między 12: 30pm Pacific i 1: 15pm Pacific. Agent AI i Exidece-Oparte Recenzje generacja została przywrócona.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 18 sierpnia 2026 21:32 UTCmonitoring

   Przez około 30 minut wiadomości e-mail i Slack nie były wysyłane. Zastosowano rozwiązanie, a nowe wiadomości są teraz wysyłane zgodnie z oczekiwaniami. Komunikaty wysyłane podczas danego okna mogą być opóźnione. Kontynuujemy monitorowanie służby.

2. 18 sierpnia 2026 21:33 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 14 sierpnia 2026 19:32 UTCresolved

   From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.

1. 10 sierpnia 2026 13:39 UTCinvestigating

   Lattice doświadcza zakłóceń w automatycznych harmonogramach przeglądów. Wszystkie cykle przeglądowe zautomatyzowanej linii czasowej nie przesunęły swojego stanu do przodu i automatyczne przypomnienia nie wysłano od czwartku. Nasz zespół aktywnie pracuje nad określeniem podstawowej przyczyny i wdrożeniem rozwiązania.

2. 10 sierpnia 2026 15:20 UTCidentified

   Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.

3. 10 sierpnia 2026 17:06 UTCidentified

   Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.

4. 10 sierpnia 2026 17:58 UTCresolved

   All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 6 sierpnia 2026 23:14 UTCinvestigating

   Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.

2. 7 sierpnia 2026 00:51 UTCresolved

   Slack notification settings have now been restored.

1. 5 sierpnia 2026 03:37 UTCinvestigating

   After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.

2. 5 sierpnia 2026 18:07 UTCidentified

   Our team has identified the underlying root cause and will be implementing a fix shortly.

3. 5 sierpnia 2026 20:14 UTCresolved

   This issue has been resolved.

1. 24 lipca 2026 11:46 UTCresolved

   Chmura, dostawca wyższego szczebla, ma obecnie problem. To tymczasowo wpłynęło na wydajność strony Lattice i spowodował błędy czasu połączenia dla niektórych użytkowników. Występ w łacinie powrócił do normy. Nasz zespół inżynieryjny nadal monitoruje sytuację.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 czerwca 2026 12:54 UTCresolved

   We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.

1. 5 maja 2026 09:45 UTCinvestigating

   Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

2. 5 maja 2026 11:02 UTCresolved

   Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.

1. 14 kwietnia 2026 12:59 UTCinvestigating

   Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

2. 14 kwietnia 2026 13:05 UTCidentified

   The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

3. 14 kwietnia 2026 14:00 UTCresolved

   This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

1. 9 kwietnia 2026 01:49 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9 kwietnia 2026 03:52 UTCresolved

   This incident has been resolved.

1. 8 kwietnia 2026 16:48 UTCidentified

   Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

2. 8 kwietnia 2026 18:26 UTCresolved

   This issue has been resolved.

1. 26 marca 2026 22:49 UTCidentified

   When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

2. 27 marca 2026 01:08 UTCresolved

   This incident has been resolved.

1. 26 marca 2026 20:35 UTCinvestigating

   We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

2. 26 marca 2026 20:48 UTCidentified

   A solution has been identified and a fix is being implemented.

3. 26 marca 2026 22:18 UTCresolved

   This incident has been resolved.

1. 25 marca 2026 23:17 UTCidentified

   Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

2. 26 marca 2026 02:26 UTCresolved

   This incident has been resolved.

1. 24 marca 2026 14:05 UTCresolved

   Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

1. 26 lutego 2026 14:58 UTCresolved

   An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

1. 12 lutego 2026 22:00 UTCinvestigating

   We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

2. 12 lutego 2026 22:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 lutego 2026 23:46 UTCresolved

   This incident has been resolved.

1. 2 lutego 2026 21:34 UTCinvestigating

   Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

2. 2 lutego 2026 22:29 UTCresolved

   Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.