Historia awarii Lexia

1. 22 września 2026 15:07 UTCinvestigating

   Otrzymujemy raporty o sporadycznych problemach logowania dla LETRS i Lexia Aspire. Pracujemy nad zidentyfikowaniem problemu i jak najszybszym jego rozwiązaniem. Przepraszamy za wszelkie niedogodności.

2. 22 września 2026 15:40 UTCmonitoring

   Zidentyfikowaliśmy i wdrożyliśmy rezolucję w odniesieniu do kwestii, które pojawiły się dziś rano. Monitorujemy sytuację.

3. 23 września 2026 16:09 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 28 kwietnia 2026 19:22 UTCinvestigating

   We have discovered an issue with our program, Core5. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 29 kwietnia 2026 00:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 maja 2026 20:07 UTCresolved

   This incident has been resolved.

1. 23 lutego 2026 14:05 UTCinvestigating

   We have discovered an issue with our LETRS program. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 23 lutego 2026 15:18 UTCinvestigating

   A patch has been applied resolving customer-impacting issues. Development teams continue ongoing review to ensure continued stability.

3. 23 lutego 2026 16:37 UTCmonitoring

   Development teams continue ongoing review to ensure continued stability.

4. 24 lutego 2026 01:15 UTCresolved

   This incident has been resolved.

1. 6 lutego 2026 16:29 UTCidentified

   Anticipated resolution with scheduled maintenance tonight, Friday 2/6.

2. 9 lutego 2026 16:42 UTCresolved

   This issue have been resolved.

1. 9 września 2025 19:08 UTCinvestigating

   Lexia Academy is currently unavailable, and we are investigating the cause. Lexia Community and the Help Center are not affected. We apologize for the inconvenience and thank you for your patience!

2. 9 września 2025 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 września 2025 21:19 UTCresolved

   This incident has been resolved.

1. 6 sierpnia 2025 15:26 UTCinvestigating

   We are currently working on resolving errors appearing in the community. We apologize for any inconvenience, and thank you for your patience!

2. 6 sierpnia 2025 17:39 UTCresolved

   The issue has been resolved! Users should no longer encounter errors while working in Lexia Community.

1. 17 czerwca 2025 15:44 UTCidentified

   There is required maintenance taking place on the phone system that may cause issues when trying to call. We recommend going to the Help Center to contact Support if you experience any issues: https://help.lexialearning.com/s/contact

2. 20 czerwca 2025 18:43 UTCresolved

   The phone system maintenance has been completed. Calls should be processed as expected. Thank you for your patience!

1. 21 maja 2025 23:16 UTCinvestigating

   We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 22 maja 2025 01:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 maja 2025 01:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 maja 2025 17:52 UTCresolved

   This incident has been resolved.

1. 10 marca 2025 15:24 UTCinvestigating

   We are currently investigating an issue with PowerUp students' dashboards showing last week's usage/units gained. We apologize for the inconvenience and thank you for your patience! We will update you once we know more about the root cause.

2. 11 marca 2025 19:29 UTCresolved

   This incident has been resolved.

1. 25 lutego 2025 14:28 UTCinvestigating

   LETRS and Lexia Aspire are experiencing an outage. We are actively investigating.

2. 25 lutego 2025 15:20 UTCresolved

   This incident has been resolved.

1. 6 lutego 2025 15:02 UTCinvestigating

   Users may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

2. 6 lutego 2025 17:19 UTCresolved

   This incident has been resolved.

1. 27 stycznia 2025 15:14 UTCinvestigating

   We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

2. 6 lutego 2025 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 lutego 2025 16:04 UTCresolved

   This incident has been resolved.

1. 16 stycznia 2025 14:05 UTCinvestigating

   We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 16 stycznia 2025 15:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 stycznia 2025 22:07 UTCresolved

   This incident has been resolved.

1. 8 stycznia 2025 16:02 UTCinvestigating

   There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

2. 16 stycznia 2025 17:28 UTCresolved

   This incident has been resolved.

1. 14 sierpnia 2024 19:18 UTCinvestigating

   Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

2. 3 września 2024 12:06 UTCmonitoring

   Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

3. 3 października 2024 15:05 UTCresolved

   This incident has been resolved.

1. 29 lipca 2024 14:42 UTCinvestigating

   Students and staff may experience a disruption when accessing Core5, PowerUp, Lexia English, and the myLexia platform via Classlink Single Sign On. We are actively investigating the issue and will provide an update when a resolution and timeline is defined. Thank you for your patience while this issue is being resolved.

2. 29 lipca 2024 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 lipca 2024 12:10 UTCresolved

   This incident has been resolved.

1. 19 lipca 2024 17:52 UTCidentified

   We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.

2. 19 lipca 2024 17:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 31 lipca 2024 13:48 UTCidentified

   The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

4. 7 sierpnia 2024 13:57 UTCmonitoring

   A fix has been implemented, and we are monitoring results.

5. 8 sierpnia 2024 20:21 UTCresolved

   This incident has been resolved!

1. 30 kwietnia 2024 23:07 UTCinvestigating

   We have discovered an issue with our programs, LETRS and Lexia Aspire. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 1 maja 2024 05:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 maja 2024 05:15 UTCresolved

   This incident has been resolved.

1. 27 lipca 2023 17:08 UTCinvestigating

   We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.

2. 31 lipca 2023 15:20 UTCresolved

   This incident has been resolved.

1. 17 lipca 2023 21:18 UTCinvestigating

   We have discovered an issue with logging into Lexia Academy. We are working to identify and resolve the issue as soon as possible. We apologize for any inconvenience this might cause.

2. 19 lipca 2023 12:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 lipca 2023 19:53 UTCresolved

   This incident has been resolved.