Historia awarii Lifesize Cloud

1. 4 września 2026 13:25 UTCidentified

   Call Management Service - użytkowników regionu Ameryki Nie można dołączyć Lifesize wielopartyjne połączenia, Punkty do punktów połączenia działają dobrze.

2. 4 września 2026 14:52 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 4 września 2026 18:37 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 4 września 2026 13:20 UTCresolved

   Call Management Service - Użytkownicy regionu USA Nie można dołączyć Lifesize wielopartyjne połączenia, Punkt do punktów połączenia działają dobrze.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 25 marca 2026 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 25 marca 2026 15:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 marca 2026 16:32 UTCresolved

   This incident has been resolved.

1. 17 marca 2026 13:52 UTCinvestigating

   We are currently investigating this issue.

2. 17 marca 2026 13:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 marca 2026 14:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17 marca 2026 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17 marca 2026 17:36 UTCresolved

   This incident has been resolved.

1. 21 stycznia 2026 13:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21 stycznia 2026 13:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21 stycznia 2026 15:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 stycznia 2026 17:21 UTCresolved

   This incident has been resolved.

1. 20 października 2025 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20 października 2025 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20 października 2025 14:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20 października 2025 20:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21 października 2025 00:39 UTCresolved

   This incident has been resolved.

1. 12 marca 2025 00:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12 marca 2025 01:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 marca 2025 01:25 UTCresolved

   This incident has been resolved.

1. 5 grudnia 2024 09:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5 grudnia 2024 09:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 grudnia 2024 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 grudnia 2024 06:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25 listopada 2024 09:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25 listopada 2024 09:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 listopada 2024 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 listopada 2024 07:09 UTCresolved

   This incident has been resolved.

1. 1 października 2024 15:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3 października 2024 02:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3 października 2024 16:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29 sierpnia 2024 09:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29 sierpnia 2024 09:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29 sierpnia 2024 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29 sierpnia 2024 13:41 UTCresolved

   This incident has been resolved.

1. 10 lipca 2023 06:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 lipca 2023 06:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 lipca 2023 06:45 UTCresolved

   This incident has been resolved.

1. 8 lipca 2023 03:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8 lipca 2023 05:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 lipca 2023 07:20 UTCresolved

   This incident has been resolved.

1. 8 lipca 2023 02:04 UTCinvestigating

   We are currently investigating the issue.

2. 8 lipca 2023 02:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 lipca 2023 03:03 UTCresolved

   This incident has been resolved.

1. 13 czerwca 2023 20:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13 czerwca 2023 20:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13 czerwca 2023 20:34 UTCresolved

   This incident has been resolved.

1. 10 lutego 2023 21:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10 lutego 2023 22:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 lutego 2023 23:50 UTCresolved

   This incident has been resolved.

1. 9 lutego 2023 16:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9 lutego 2023 18:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10 lutego 2023 00:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 lutego 2023 13:37 UTCresolved

   This incident has been resolved.

1. 7 lutego 2023 16:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7 lutego 2023 17:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7 lutego 2023 19:02 UTCresolved

   This incident has been resolved.

1. 14 grudnia 2022 16:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14 grudnia 2022 17:07 UTCresolved

   This incident has been resolved.

1. 18 listopada 2022 13:02 UTCinvestigating

   Incidents - 6:15 AM (CDT) a call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings with more than 2 participants. Point-to-point calls are working fine. We are continuing to investigate and trying to restore the services.

2. 18 listopada 2022 18:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 listopada 2022 19:28 UTCresolved

   We believe the issue has been resolved at this time, if you are still experiencing the issue please contact Lifesize Support.