64 Lob incidents · sierpień 2023 — official updates, affected components, duration and resolution details.
Lob ma podwyższony poziom błędów API, a nasz zespół inżynieryjny bada tę kwestię.
Skok błędów API został rozwiązany. Zespół inżynieryjny Lob nadal aktywnie monitoruje, aby zapewnić stabilność systemu.
Nasz zespół inżynieryjny potwierdził, że incydent jest zamknięty, ponieważ błędy API ustąpiły od czasu wprowadzenia poprawek.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
Obecnie obserwujemy spowolnienie w przetwarzaniu i badamy przyczynę. Dostarczymy dodatkowe aktualizacje, jak więcej informacji stanie się dostępne
Zidentyfikowaliśmy i rozwiązaliśmy tę kwestię i obecnie monitorujemy rurociąg, aby zapewnić jego stabilność.
Ten incydent został rozwiązany.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
Obecnie badamy problem wpływający na loginy użytkowników. Niektórzy użytkownicy mogą napotkać błąd podczas próby zalogowania się. Nasz zespół aktywnie pracuje nad zidentyfikowaniem przyczyny i przywróceniem normalnej funkcjonalności.
Obecnie badamy problem dotyczący loginów. Niektórzy użytkownicy mogą napotkać błąd podczas próby zalogowania się. Jeśli jesteś dotknięty, resetowanie hasła ze strony logowania przywróci dostęp. Proszę wybrać unikalne hasło, którego nie używasz na żadnej innej stronie. Nasz zespół aktywnie pracuje nad przywróceniem normalnej funkcjonalności, a my dostarczymy aktualizacje w miarę dostępności większej ilości informacji.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.
We applied a patch and the elevated error rate on the /v1/bulk/us_verifications endpoint has resolved. Our team is continuing to actively monitor.
This incident has been resolved.
We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.
We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.
This incident has been resolved.
Problem powodujący 500 błędów w lob API został rozwiązany. Będziemy nadal monitorować system, aby zapewnić jego stabilność.
Problem powodujący błędy Lob API został rozwiązany.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue
The external service is gradually recovering and we're now actively monitoring the recovery
The external service has been resolved and all our systems are operational
We are currently experiencing an issue affecting some export creation and are actively working to resolve it.
The issue affecting some export requests has been resolved, and processing has returned to normal.
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.
We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.
The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.
We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.
We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
The issue has resolved and API endpoints resolve as expected.
We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.
We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected.
Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters. The root cause has been identified and the issue resolved.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.
We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.
We think the impact from the issue is over.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Issue seem to be resolved. We are monitoring.
This incident has been resolved.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Our rendering system is back to being fully operational without any delays. Issue is resolved.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it
All systems are operating normally. Issue is resolved.
