Historia awarii Macabacus

1. 18 sierpnia 2026 15:09 UTCinvestigating

   Nasza platforma zarządzania subskrypcją (Recurly) doświadcza dziś problemów. Mogą mieć wpływ na działania związane z dodawaniem lub zarządzaniem subskrypcją. Aktywnie monitorujemy.

2. 18 sierpnia 2026 15:22 UTCinvestigating

   Wygląda na to, że problem został rozwiązany. Proszę skontaktować się ze wsparciem @ macabacus.com, jeśli masz problemy.

3. 18 sierpnia 2026 15:22 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 12 czerwca 2025 18:25 UTCinvestigating

   We are currently experiencing an issue impacting access to https://macabacus.com. This is due to an ongoing incident with our hosting provider, Kinsta, which leverages Cloudflare. You can track their status here: https://status.kinsta.com. Please note: 1. The Macabacus Admin Console and user sign-in are not affected. 2. Our team is monitoring the situation and will provide updates as they become available. We appreciate your patience as Kinsta works to resolve the issue.

2. 13 czerwca 2025 00:34 UTCresolved

   This incident has been resolved.

1. 27 lutego 2025 22:57 UTCinvestigating

   We are currently investigating the issue, and will provide an update shortly.

2. 27 lutego 2025 23:11 UTCresolved

   The issue has been resolved. Service has been restored.

1. 10 stycznia 2025 22:26 UTCinvestigating

   We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.

2. 10 stycznia 2025 22:42 UTCresolved

   The incident has been resolved.

1. 10 stycznia 2025 00:26 UTCinvestigating

   We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.

2. 10 stycznia 2025 05:28 UTCresolved

   This incident has been mitigated from our side, and service is restored.

1. 30 stycznia 2024 16:01 UTCinvestigating

   We are currently investigating this issue.

2. 30 stycznia 2024 16:31 UTCinvestigating

   Users are currently granted limited access to the add-in. Users should now be able to sign in to the add-in to avoid disruption.

3. 30 stycznia 2024 18:41 UTCresolved

   The issue has been resolved. Please reach out to [email protected] if you continue to experience issues.

1. 8 stycznia 2024 16:08 UTCidentified

   We are currently investigating as it appears that one of our providers is having intermittent issues impacting the performance of our platform. We will update here as we learn more. Thank you for your patience.

2. 8 stycznia 2024 23:45 UTCidentified

   We appreciate your patience. The issue, due to an outage today at Recurly, has been resolved.

3. 9 stycznia 2024 04:20 UTCresolved

   This incident has been resolved.

1. 17 października 2023 20:03 UTCinvestigating

   We are currently investigating this issue—thank-you for your patience.

2. 17 października 2023 20:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 października 2023 22:37 UTCresolved

   This incident has been resolved. The root cause of the incident was a partial outage at Recurly, our 3rd party subscription management API.

1. 12 kwietnia 2023 16:46 UTCresolved

   Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

1. 25 stycznia 2023 18:52 UTCresolved

   A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

1. 30 kwietnia 2022 11:51 UTCinvestigating

   We are currently investigating an issue related to user authentication that is forcing some users to wait before accessing some Macabacus features.

2. 30 kwietnia 2022 12:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

3. 30 kwietnia 2022 15:36 UTCresolved

   This incident has been resolved.

1. 3 sierpnia 2020 19:13 UTCinvestigating

   We are currently investigating this issue.

2. 3 sierpnia 2020 19:42 UTCidentified

   We have traced this to a DNS issue with our web host, and are working on a fix.

3. 3 sierpnia 2020 20:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 sierpnia 2020 21:23 UTCresolved

   This incident has been resolved.

1. 21 lipca 2020 21:39 UTCinvestigating

   We are currently investigating this issue.

2. 21 lipca 2020 21:46 UTCinvestigating

   Possible hardware failure. Continuing to investigate.

3. 21 lipca 2020 21:51 UTCmonitoring

   The condition has cleared and we are continuing to monitor the situation.

4. 21 lipca 2020 22:27 UTCresolved

   This incident has been resolved.

1. 4 maja 2020 13:22 UTCinvestigating

   We are currently investigating this issue.

2. 4 maja 2020 14:20 UTCresolved

   This incident has been resolved.

3. 4 maja 2020 17:10 UTCpostmortem

   At approximately 9:15 AM EDT this morning, a Macabacus data center experienced a brief Denial of Service attack resulting in approximately 30 minutes of downtime for the website. The attack has been contained, and no services or data were compromised in the attack.

1. 25 lutego 2020 14:33 UTCinvestigating

   We are experiencing intermittent outages affecting our website and user authentication. We are investigating this issue.

2. 25 lutego 2020 15:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 lutego 2020 19:20 UTCinvestigating

   Website performance has improved, but intermittent degradations in performance may occur as we continue to investigate this issue.

4. 25 lutego 2020 20:58 UTCinvestigating

   This incident has been resolved.

5. 25 lutego 2020 20:58 UTCresolved

   This incident has been resolved.

1. 4 lutego 2020 16:57 UTCinvestigating

   We are currently investigating this issue.

2. 4 lutego 2020 18:09 UTCinvestigating

   Our web host's shared data center is experiencing a major network outage affecting many websites. The vendor's network engineers are investigating the problem.

3. 4 lutego 2020 19:44 UTCinvestigating

   Our vendor's data center experienced a "significant Denial of Service (DoS) attack." Their networking team isolated the multiple sources of the attacks and nullified them. The affected data center has reportedly been performing at normal levels recently, and the vendor has declared the attack contained. Websites hosted in this data center continue to come back up following containment of the attack, so some affected websites, like ours, have not yet recovered. For those unfamiliar with the term, a Denial of Service (DoS) attack is when an attacker floods a site with so much malicious traffic that it is unable to respond to legitimate traffic. The vendor confirmed that no services were breached, and no data was compromised by the attackers.

4. 4 lutego 2020 20:21 UTCinvestigating

   We are continuing to investigate this issue.

5. 4 lutego 2020 20:23 UTCinvestigating

   Website appears to be back up and functioning normally. We will continue to monitor for issues.

6. 4 lutego 2020 20:57 UTCresolved

   This incident has been resolved.

1. 24 października 2018 10:00 UTCinvestigating

   We are currently investigating an issue affecting user authentication and Admin Console login.

2. 24 października 2018 10:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 października 2018 10:56 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 24 października 2018 12:23 UTCresolved

   This incident has been resolved.

1. 12 lipca 2018 14:54 UTCinvestigating

   We are currently investigating this issue

2. 12 lipca 2018 15:03 UTCresolved

   This incident has been resolved.

1. 20 lipca 2017 16:49 UTCinvestigating

   The macabacus.com website is experiencing an outage likely related to the one earlier today. We and our technology partner that manages the server are investigating.

2. 20 lipca 2017 17:18 UTCresolved

   The server outage has been determined to be the result of a failed hardware component. The component has been replaced, and no further outages related to this incident are expected.

1. 20 lipca 2017 15:25 UTCinvestigating

   The macabacus.com website is down for reasons that we and our technology providers are currently investigating. This outage may affect user authentication and thus access to Macabacus software.

2. 20 lipca 2017 15:28 UTCmonitoring

   There is no longer an outage at macabacus.com. We are working with our technology partners to determine the root cause and whether to expect further outages.

3. 20 lipca 2017 15:39 UTCresolved

   This incident was caused by an unexpected failure of a server managed by one of our technology partners. The server has been restored and appears stable. This incident is now resolved.