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    Historia awarii Magic Labs

    50 Magic Labs incidents · sierpień 2022 — official updates, affected components, duration and resolution details.

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    Service Interruption

    Początek 3 czerwca 2026 17:51 UTC · 43m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Wallet OperationsAPIAuthentication
    1. 3 czerwca 2026 18:12 UTCinvestigating

      We are currently investigating this issue.

    2. 3 czerwca 2026 18:45 UTCresolved

      This incident has been resolved.

    Partial Degraded Experience

    Początek 18 lutego 2026 07:15 UTC · 36m

    IssuesDrobny incydent
    Dotknięte komponenty
    Wallet Operations
    1. 18 lutego 2026 07:15 UTCinvestigating

      We are currently investigating this issue.

    2. 18 lutego 2026 07:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 lutego 2026 07:52 UTCresolved

      This incident has been resolved.

    Issues with Signing

    Początek 9 lutego 2026 19:29 UTC · 36m

    OutagePoważny incydent
    Dotknięte komponenty
    Wallet Operations
    1. 9 lutego 2026 19:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 lutego 2026 19:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 lutego 2026 20:05 UTCresolved

      This incident has been resolved.

    Elevated timeouts in Signing service

    Początek 13 stycznia 2026 20:01 UTC · 16m

    OutagePoważny incydent
    1. 13 stycznia 2026 21:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 13 stycznia 2026 21:24 UTCresolved

      This incident has been resolved.

    Service Interruption

    Początek 5 grudnia 2025 09:08 UTC · 14m

    OutageKrytyczny incydent
    Dotknięte komponenty
    APIDashboardAuthentication
    1. 5 grudnia 2025 09:08 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 5 grudnia 2025 09:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 grudnia 2025 09:22 UTCresolved

      This incident has been resolved.

    Service Interruption

    Początek 18 listopada 2025 12:52 UTC · 3h 10m

    OutagePoważny incydent
    Dotknięte komponenty
    APIDashboardAuthentication
    1. 18 listopada 2025 12:52 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 18 listopada 2025 16:03 UTCresolved

      This incident has been resolved.

    Service Interruption

    Początek 18 listopada 2025 11:30 UTC · 0m

    Pending
    1. 18 listopada 2025 12:29 UTCresolved

      Users were unable to login via email or sign messages due to upstream provider outage.

    Service Interruption

    Początek 27 sierpnia 2025 00:40 UTC · 1h 5m

    OutageKrytyczny incydent
    Dotknięte komponenty
    DashboardAuthentication
    1. 27 sierpnia 2025 01:25 UTCinvestigating

      We are currently investigating this issue.

    2. 27 sierpnia 2025 01:45 UTCresolved

      This incident has been resolved.

    Newton Agent History Latency

    Początek 11 czerwca 2025 17:26 UTC · 1h 32m

    IssuesDrobny incydent
    Dotknięte komponenty
    Newton Agents
    1. 11 czerwca 2025 17:26 UTCidentified

      We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

    2. 11 czerwca 2025 18:58 UTCresolved

      This incident has been resolved.

    Magic is investigating an issue with Newton Agents

    Początek 29 maja 2025 05:55 UTC · 1h 7m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Newton Agents
    1. 29 maja 2025 06:37 UTCidentified

      New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

    2. 29 maja 2025 06:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 maja 2025 06:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 29 maja 2025 07:01 UTCresolved

      This incident has been resolved.

    Degraded service affecting some customers

    Początek 22 marca 2025 14:30 UTC · 10m

    IssuesDrobny incydent
    1. 22 marca 2025 23:22 UTCresolved

      Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

    Degraded performance on Auth and API

    Początek 12 lutego 2025 03:34 UTC · 3d 20h

    IssuesDrobny incydent
    Dotknięte komponenty
    APIAuthentication
    1. 12 lutego 2025 03:34 UTCidentified

      We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

    2. 13 lutego 2025 03:11 UTCidentified

      Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

    3. 14 lutego 2025 01:12 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    4. 15 lutego 2025 23:52 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Początek 4 grudnia 2024 21:55 UTC · 4h 1m

    IssuesDrobny incydent
    Dotknięte komponenty
    APIDashboardAuthentication
    1. 4 grudnia 2024 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 5 grudnia 2024 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 grudnia 2024 01:56 UTCresolved

      This incident has been resolved.

    API and Auth endpoints exceeding rate limiting rules

    Początek 29 października 2024 15:30 UTC · 0m

    IssuesDrobny incydent
    1. 29 października 2024 16:28 UTCresolved

      We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

    Login issues

    Początek 15 października 2024 17:02 UTC · 1h 49m

    OutageKrytyczny incydent
    Dotknięte komponenty
    DashboardSMS Delivery
    1. 15 października 2024 18:36 UTCinvestigating

      We are currently investigating login issues with Dashboard and SMS

    2. 15 października 2024 18:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 października 2024 18:50 UTCresolved

      This incident has been resolved.

    General Outage

    Początek 11 października 2024 22:21 UTC · 1h 14m

    Pending
    Dotknięte komponenty
    APIAuthentication
    1. 11 października 2024 22:51 UTCinvestigating

      We are currently investigating this issue.

    2. 11 października 2024 23:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 października 2024 23:35 UTCresolved

      This incident has been resolved.

    Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

    Początek 16 września 2024 05:01 UTC · 8h 12m

    OutagePoważny incydent
    Dotknięte komponenty
    Third Party
    1. 16 września 2024 05:01 UTCmonitoring

      Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

    2. 16 września 2024 13:12 UTCresolved

      This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

    Service Impact from Vendor Outage

    Początek 7 sierpnia 2024 19:47 UTC · 0m

    OutagePoważny incydent
    Dotknięte komponenty
    DashboardAuthentication
    1. 7 sierpnia 2024 19:47 UTCresolved

      This incident has been resolved.

    User Login Issue

    Początek 10 lipca 2024 22:09 UTC · 0m

    Pending
    1. 10 lipca 2024 22:09 UTCresolved

      We are currently investigating this issue.

    User Login Issue

    Początek 10 czerwca 2024 09:45 UTC · 12h 0m

    Pending
    Dotknięte komponenty
    Authentication
    1. 10 czerwca 2024 22:09 UTCresolved

      This incident has been resolved.