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    Historia awarii Marvel

    39 Marvel incidents · czerwiec 2015 — official updates, affected components, duration and resolution details.

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    Design Tool storage intermittent failures

    Początek 7 sierpnia 2024 10:34 UTC · 4d 22h

    OutagePoważny incydent
    Dotknięte komponenty
    Design Tool
    1. 7 sierpnia 2024 10:34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 7 sierpnia 2024 10:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7 sierpnia 2024 15:04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 8 sierpnia 2024 16:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 12 sierpnia 2024 08:54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    Początek 20 lutego 2024 11:02 UTC · 3h 19m

    OutagePoważny incydent
    Dotknięte komponenty
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 20 lutego 2024 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 20 lutego 2024 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 lutego 2024 11:44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 20 lutego 2024 13:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 lutego 2024 14:21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    Początek 6 czerwca 2023 15:20 UTC · 24m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 6 czerwca 2023 15:20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 6 czerwca 2023 15:36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 6 czerwca 2023 15:38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 6 czerwca 2023 15:44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    Początek 19 lutego 2023 00:23 UTC · 37m

    Pending
    Dotknięte komponenty
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 19 lutego 2023 00:23 UTCinvestigating

      We are currently investigating this issue.

    2. 19 lutego 2023 01:00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    Początek 14 grudnia 2022 12:10 UTC · 6m

    IssuesDrobny incydent
    Dotknięte komponenty
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 14 grudnia 2022 12:10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 14 grudnia 2022 12:15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    Początek 3 grudnia 2022 01:24 UTC · 43m

    Pending
    Dotknięte komponenty
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 3 grudnia 2022 01:24 UTCinvestigating

      We are currently investigating this issue.

    2. 3 grudnia 2022 02:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 grudnia 2022 02:07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    Początek 29 kwietnia 2022 06:44 UTC · 57m

    OutageKrytyczny incydent
    Dotknięte komponenty
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 29 kwietnia 2022 06:44 UTCinvestigating

      We are currently investigating this issue.

    2. 29 kwietnia 2022 07:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 kwietnia 2022 07:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 kwietnia 2022 07:41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    Początek 13 kwietnia 2022 10:21 UTC · 2h 51m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Project EditorPrototypesBillingDesign Tool
    1. 13 kwietnia 2022 10:21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 13 kwietnia 2022 10:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 kwietnia 2022 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 kwietnia 2022 13:12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    Początek 21 września 2021 06:30 UTC · 14m

    IssuesDrobny incydent
    Dotknięte komponenty
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 21 września 2021 06:30 UTCinvestigating

      We are currently investigating this issue.

    2. 21 września 2021 06:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 września 2021 06:44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    Początek 21 lipca 2021 16:40 UTC · 3h 58m

    OutagePoważny incydent
    Dotknięte komponenty
    Sketch pluginDesign syncDesign Tool
    1. 21 lipca 2021 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 21 lipca 2021 19:19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 21 lipca 2021 20:14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 21 lipca 2021 20:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 lipca 2021 20:37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    Początek 8 czerwca 2021 09:58 UTC · 3h 56m

    IssuesDrobny incydent
    Dotknięte komponenty
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 8 czerwca 2021 09:58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 8 czerwca 2021 10:27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 8 czerwca 2021 10:46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 8 czerwca 2021 11:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8 czerwca 2021 13:54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    Początek 24 maja 2021 13:28 UTC · 3m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 24 maja 2021 13:28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 24 maja 2021 13:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 maja 2021 13:32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    Początek 10 marca 2021 15:59 UTC · 3h 24m

    OutagePoważny incydent
    Dotknięte komponenty
    Design Tool
    1. 10 marca 2021 15:59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 10 marca 2021 16:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 marca 2021 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 marca 2021 19:23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    Początek 19 stycznia 2021 11:12 UTC · 31m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Sketch pluginDesign syncDesign Tool
    1. 19 stycznia 2021 11:12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 19 stycznia 2021 11:42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19 stycznia 2021 11:43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    Początek 12 stycznia 2021 15:59 UTC · 57m

    IssuesDrobny incydent
    Dotknięte komponenty
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 12 stycznia 2021 15:59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 12 stycznia 2021 16:53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 12 stycznia 2021 16:55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    Początek 14 grudnia 2020 12:24 UTC · 3h 29m

    IssuesDrobny incydent
    Dotknięte komponenty
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 14 grudnia 2020 12:24 UTCinvestigating

      We are currently investigating this issue.

    2. 14 grudnia 2020 12:47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 14 grudnia 2020 15:53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    Początek 30 listopada 2020 13:17 UTC · 3h 56m

    IssuesDrobny incydent
    Dotknięte komponenty
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 30 listopada 2020 13:17 UTCinvestigating

      We are currently investigating this issue.

    2. 30 listopada 2020 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 listopada 2020 14:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 listopada 2020 17:13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    Początek 28 sierpnia 2020 11:10 UTC · 3h 33m

    IssuesDrobny incydent
    Dotknięte komponenty
    Blog
    1. 28 sierpnia 2020 11:10 UTCinvestigating

      We are currently investigating this issue.

    2. 28 sierpnia 2020 12:08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 28 sierpnia 2020 12:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28 sierpnia 2020 14:43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    Początek 11 sierpnia 2020 07:00 UTC · 0m

    IssuesDrobny incydent
    1. 13 sierpnia 2020 17:44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    Początek 14 czerwca 2020 20:18 UTC · 3h 8m

    IssuesDrobny incydent
    Dotknięte komponenty
    Design syncDesign Tool
    1. 14 czerwca 2020 20:18 UTCinvestigating

      We are currently investigating this issue.

    2. 14 czerwca 2020 20:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 czerwca 2020 22:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 czerwca 2020 23:25 UTCresolved

      This incident has been resolved.