Historia awarii Normative

Due to an ongoing incident with one of our hosting providers (Cloudflare), we are experiencing disruptions to our product.

Our service provider has resolved the issue that was causing degraded service for Normative.

Due to an ongoing incident with one of our hosting providers, we have reports that some parts of our application are throwing 500 errors.

The incident with our hosting provider has been resolved.

We are currently experiencing issues with uploading files. Our team is actively investigating the problem, and we are working to resolve it as quickly as possible. Thank you for your patience.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating an issue where admins are unable to access resources with individual permissions

We have identified the issue and are currently working to roll back the changes. You can workaround the issue until we have completely rolled back our changes by changing the permissions from `user` to `contributor`.

A fix has been deployed and we are monitoring the situation.

This incident has been resolved.

We are currently experiencing issues with uploading files. Our team is actively investigating the problem, and we are working to resolve it as quickly as possible. Thank you for your patience.

This is now fully resolved. We apologise for the interruption. Internally we will follow up and ensure we implement measures to prevent this from occurring again.

We are currently experiencing a partial outage and degradation in services due to a technical issue affecting the projects page. Our engineering team is actively investigating this matter to resolve it as quickly as possible.

We are continuing to investigate this issue.

We have recovered from the recent error, and the projects page should now be loading successfully. Our team is continuing to monitor the application closely to ensure stability and performance.

To ensure a complete resolution of the ongoing issue, we will be implementing a partial degradation of certain services. We appreciate your understanding as we work diligently to restore full functionality.

We are done with the remediation and we will be monitoring the systems for a while. All the services are now fully operational.

We’ve done improvements over the cause of the day and everything has been running smoothly for the last 4 hours. As usual we will perform a post mortem process and take action to ensure this doesn’t happen again. We apologize for the disruption.

We are currently investigating an issue which is causing the analytics dashboards to not load.

The issue has been identified as an issue with one of our sub-processors. We are working with them to resolve the issue.

The issue was identified by the sub-processor and Analytics are loading again. We will continue to monitor the situation while the incident is still live at the sub-processor.

The issue has been fully resolved incident is closed.

Customers were experiencing "query failed" errors when loading analytics due to an incident with our dashboard provider. They resolved the issue and the dashboards are loading again.

We are currently experiencing issues loading parts of the application

We have been able to replicated the issue and investigating a way to fix things.

A fix has been applied and we're monitoring to validate that things continue to be operational.

This incident has been resolved.

We are currently investigating an issue which is causing some customers to be redirected to the "session expired" error page.

We have mitigated the issue and continue to investigate the root cause. Service has been fully restored while we continue to monitor.

This incident has been resolved.

We are currently seeing errors across the product with projects being unavailable. We are working on identifying the source of the problem and will keep you updated.

Underlying cause was identified and fixed. All systems are back to normal.

The system has already recovered, but we are monitoring the system and investigating the root cause.

We are currently experiencing some issues with our dashboard provider. We are troubleshooting and will get back to you as soon as we know more.

The issue has been resolved and analytics are now fully operational. We will continue to monitor the dashboards, and investigate the underlying cause of this problem.

We are currently seeing errors across the product with analytics being unavailable. We are working on identifying the source of the problem and will keep you updated.

Underlying cause was identified and fixed. All systems are back to normal.