Historia awarii Ocrolus

1. 6 października 2026 16:22 UTCidentified

   Zdajemy sobie sprawę z trwającego problemu z Encompare (ICE Mortgage Technology), który wpływa na usługi Ocrolus, w tym usługi EPC. Nasze zespoły aktywnie monitorują sytuację i dostarczą aktualizacje w miarę dostępności większej ilości informacji

2. 6 października 2026 18:35 UTCidentified

   Zespoły ICE nadal skupiają się na przywróceniu integracji wszystkich partnerów. Robimy postępy i opublikujemy aktualizację, gdy wszystkie integracje zostaną przywrócone.

3. 6 października 2026 21:12 UTCresolved

   ICE rozwiązało problem wpływający na usługi Enkompasu / EPC. Sprawdziliśmy z naszej strony, że spożycie i przetwarzanie dokumentów działa normalnie. Będziemy nadal monitorować, ale obecnie nie oczekuje się dalszych skutków.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 11 sierpnia 2026 01:16 UTCinvestigating

   We are currently experiencing delays in Document Verification due to degraded performance affecting our document processing system. Our team is actively investigating the issue and working to restore normal processing times. We will provide further updates as more information becomes available.

2. 11 sierpnia 2026 04:20 UTCinvestigating

   The issue causing delays in Document Verification is still ongoing. Our team continues to actively investigate the issue and is working on a fix with highest priority. We will continue to monitor the situation closely and provide further updates as more information becomes available.

3. 11 sierpnia 2026 06:13 UTCmonitoring

   We have identified the root cause of the issue and successfully implemented a fix. Document processing has returned to normal, and we are actively working to clear the backlog accumulated during the incident. While the backlog is being processed, customers may continue to experience elevated turnaround times (TAT). Our team is closely monitoring the recovery and prioritizing backlog clearance to restore normal TAT as quickly as possible.

4. 11 sierpnia 2026 12:53 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 30 lipca 2026 16:44 UTCinvestigating

   Obecnie badamy problem, w którym Import do Enkompasu modal nie ładuje. Opierając się na naszej wstępnej analizie, sprawa jest związana z usługą ICE, potwierdzoną przez wsparcie ICE. Dostarczymy dalsze aktualizacje w miarę dostępności większej ilości informacji.

2. 30 lipca 2026 17:31 UTCinvestigating

   Aktualizacja z ICE: Nasze zespoły nadal skupiają się na przywróceniu naszej usługi EPC. Jest to dla nas absolutnie krytyczny priorytet. Aktywnie pracujemy nad metodami przywrócenia tej usługi i doceniamy Państwa cierpliwość.

3. 30 lipca 2026 18:18 UTCmonitoring

   Aktualizacja: Poczyniono postępy od końca ICE, przywracając przetwarzanie zleceń Encompass Partner Connect. Backlog rozpoczął przetwarzanie, a zrealizowane zamówienia powinny zacząć pojawiać się w aplikacji. Należy pamiętać, że przetwarzanie całego zaległości zajmie trochę czasu, więc użytkownicy mogą nadal doświadczać opóźnień aż wszystkie kolejki zamówień są przetwarzane. Będziemy nadal monitorować sytuację i dostarczać dalsze aktualizacje w miarę ich dostępności.

4. 30 lipca 2026 19:13 UTCresolved

   Problem wpływający na modal Import do Enkompasu został rozwiązany. Na podstawie aktualizacji z ICE, Encompass Partner Connect jest teraz w pełni operacyjny. Wszystkie zlecenia zaległe są obecnie przetwarzane, a nowe zlecenia są natychmiast przetwarzane. Uwaga: Zamówienia złożone przez Encompass Partner Connect przed 7: 30 AM ET mogą wymagać ponownego złożenia.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 6 lipca 2026 15:29 UTCinvestigating

   We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.

2. 6 lipca 2026 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 lipca 2026 15:53 UTCidentified

   Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.

4. 6 lipca 2026 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 lipca 2026 19:30 UTCmonitoring

   Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.

6. 7 lipca 2026 04:09 UTCresolved

   We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.

1. 5 czerwca 2026 14:28 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 5 czerwca 2026 15:55 UTCmonitoring

   Services are stabilizing and we continue to monitor performance.

3. 5 czerwca 2026 16:13 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 29 kwietnia 2026 14:51 UTCinvestigating

   We are noticing delays with Encompass interactions, causing delay in custom field updates.  We are actively looking into this.

2. 29 kwietnia 2026 15:33 UTCidentified

   We identified the root cause and are applying the necessary fix.

3. 29 kwietnia 2026 16:05 UTCmonitoring

   Services are stabilizing following the fix, and we will continue to closely monitor performance.

4. 29 kwietnia 2026 17:04 UTCresolved

   The issue has been successfully resolved, and impacted services are now fully operational.

1. 22 kwietnia 2026 22:59 UTCinvestigating

   Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

2. 22 kwietnia 2026 23:47 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 23 kwietnia 2026 01:45 UTCmonitoring

   We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

4. 23 kwietnia 2026 05:08 UTCresolved

   The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

1. 17 marca 2026 17:30 UTCinvestigating

   Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.

2. 17 marca 2026 19:44 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 17 marca 2026 21:17 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 29 stycznia 2026 19:03 UTCinvestigating

   We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.

2. 29 stycznia 2026 19:11 UTCmonitoring

   The performance of our authentication service has improved after we released a configuration change.

3. 29 stycznia 2026 19:26 UTCresolved

   Our authentication service has returned to normal performance.

1. 20 października 2025 12:57 UTCidentified

   Document processing may be delayed this morning due to ongoing recovery from a cloud provider outage.

2. 20 października 2025 14:57 UTCmonitoring

   We are continuing to monitor the situation as our cloud provider's outage persists. At this time, we are observing only minor, intermittent failures. Our team is actively mitigating any resulting slowness, and document processing remains fully operational and stable.

3. 20 października 2025 17:08 UTCmonitoring

   Our cloud provider's outage is ongoing, but current impact remains limited. We're continuing to apply mitigations and monitor system performance closely. Document processing remains stable, and we’ll provide further updates if conditions change.

4. 20 października 2025 20:44 UTCresolved

   Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider

1. 14 października 2025 17:24 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 października 2025 18:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 października 2025 18:38 UTCidentified

   We identified the root cause and have applied the necessary fix.

4. 14 października 2025 20:01 UTCmonitoring

   We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

5. 14 października 2025 21:11 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 10 października 2025 15:36 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 10 października 2025 16:37 UTCmonitoring

   We have restored system operation, and we are working through the backlog of documents.

3. 10 października 2025 17:52 UTCresolved

   Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.

1. 25 września 2025 19:59 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 25 września 2025 20:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 września 2025 21:16 UTCmonitoring

   The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

4. 25 września 2025 22:40 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 września 2025 23:01 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 3 września 2025 16:38 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 3 września 2025 16:47 UTCidentified

   We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.

3. 3 września 2025 16:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 września 2025 17:17 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 21 sierpnia 2025 19:48 UTCinvestigating

   We are currently experiencing a delay in our API upload services. We are actively investigating the issue.

2. 21 sierpnia 2025 19:59 UTCidentified

   The problem seems to be related to our intake router. We’ve restarted it and are looking into it further.

3. 21 sierpnia 2025 20:22 UTCmonitoring

   We haven’t observed any latency in the upload service since it was restarted. We are now monitoring the situation.

4. 21 sierpnia 2025 20:53 UTCresolved

   The system has fully recovered and upload API endpoints are now functioning as expected.

1. 3 czerwca 2025 17:21 UTCinvestigating

   We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible

2. 3 czerwca 2025 17:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 czerwca 2025 17:42 UTCidentified

   The issue has been identified and we are working on the fix.

4. 3 czerwca 2025 17:59 UTCmonitoring

   The fix has been released, and we're currently monitoring the system to ensure everything is stable.

5. 3 czerwca 2025 18:34 UTCmonitoring

   While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.

6. 3 czerwca 2025 23:15 UTCmonitoring

   We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.

7. 4 czerwca 2025 10:46 UTCresolved

   The system has fully recovered and is now functioning as expected.

1. 14 maja 2025 21:52 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 maja 2025 22:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 maja 2025 23:52 UTCmonitoring

   The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

4. 15 maja 2025 02:06 UTCresolved

   System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

1. 25 lutego 2025 13:31 UTCinvestigating

   We are currently experiencing login issues on the Ocrolus dashboard and API users due to an internal upgrade. Our engineering team is actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.

2. 25 lutego 2025 13:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 lutego 2025 14:37 UTCmonitoring

   A fix has been implemented, and system performance is improving. We are actively monitoring the situation to ensure stability.

4. 25 lutego 2025 15:56 UTCresolved

   Things are looking good since the recent fix. Resolving the incident.

1. 31 stycznia 2025 00:47 UTCinvestigating

   We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.

2. 31 stycznia 2025 01:04 UTCmonitoring

   We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

3. 31 stycznia 2025 02:22 UTCresolved

   The fix for this issue was successful and Detect service has returned to normal.

1. 16 grudnia 2024 23:17 UTCmonitoring

   The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

2. 16 grudnia 2024 23:19 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 16 grudnia 2024 23:19 UTCmonitoring

   Due to this issue clients may face high TAT issues

4. 17 grudnia 2024 04:39 UTCresolved

   All of the backlog volume has been processed.